Devin Timm

Purchased new car and had immediate issues. Contacted service and was not made a priority. Had to argue for a loaner, then got an electric vehicle with limited charging capabilities. Finally go Contacted service and was not made a priority. Had to argue for a loaner, then got an electric vehicle with limited charging capabilities. Finally got a gas vehicle after again arguing. Took longer than desired to get issues resolved and had to work way too hard and make too many trips due to less-than-stellar service. Left text messages for Customer Support Manager (no response) and voicemail for Sales Manager (no response) and all communication was funneled through Devin who was fine but had to keep asking for others to assist. Finally got situation resolved and was given gas gift cards, but not a good first experience or support of a brand new car that had issues that stopped it from working after 3 days and took too long to solve. Very frustrating and not a strong focus on taking care of a new customer and new car that didn’t work and was told it was more based on Hyundai and their hands were tied. More

by CoolVanGuy Verified Customer Verified Customer

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Service Manager is unprofessional. He sent the only Shuttle driver to get lunch for staff (a load of hamburgers) while I waited 1 and 1/4 hours for a ride from my home back to the deal He sent the only Shuttle driver to get lunch for staff (a load of hamburgers) while I waited 1 and 1/4 hours for a ride from my home back to the dealership to pick up my Kona. When I asked him why he did that, he said only "a lack of communication." If he wants to supply lunch to staff, then he should go pick it up himself instead of using the only shuttle available while a Customer waits. Devin Timm had said I'd be picked up in 20 minutes. He also said issue was "poor communication." Neither said, "I'm so sorry! Let us make it up to you!" There was more of a defensiveness and reluctant remorse. Furthermore, the Service Department had my Kona a full day and failed to fix it due to an error with diagnosing the problem. I've now had the Kona at this dealership 3 times with same issue, not fixed. A 2021 with less than 10,0o0 miles, and they can't repair it properly. Ridiculous! No loaner vehicles available. Why not? I have never experienced such poor Customer Service at any other dealership in the last 20 years. More

by MARYBCARES Verified Customer Verified Customer

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Awful dealership- rude to customers, and they don’t try to help. Don’t go! to help. Don’t go! More

by Screenname Verified Customer Verified Customer

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I enjoyed working with Boucher on the sales side, but not the service side. Though, things have somewhat improved with the opening of the new building. The channels of communication between the customer and the service side. Though, things have somewhat improved with the opening of the new building. The channels of communication between the customer and the the service team still pose challenges! More

by GPERONECCG Verified Customer Verified Customer

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Devin is always helpful and friendly. It is easy to get my car scheduled for service. It is easy to get my car scheduled for service. More

by west.kellie Verified Customer Verified Customer

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It toom 2 months to get my car back. They lost my car. Killed my battery and made me purchase a new one. No communication. Devin the service guy is absolutely useless. Service manag They lost my car. Killed my battery and made me purchase a new one. No communication. Devin the service guy is absolutely useless. Service manager doesn't supervise his employees. Rob the manager never met with me and never followed up. No compensation for perfect storm of xxxx Ups. More

by KELMDF Verified Customer Verified Customer

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Went in for service and got jerked around for 3 1/2 hours on appointment on appointment More

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Devin was good at following up. However this is the 5th time I have had my car in for the same issue. I am now on the 3rd same part, I hope this is the last time that I need to have However this is the 5th time I have had my car in for the same issue. I am now on the 3rd same part, I hope this is the last time that I need to have my Palisades in for this issue. More

by BILL1008 Verified Customer Verified Customer

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I Always get treated with respect. Everyone that works there is very pleasant and willing to help you with whatever you need. Everyone that works there is very pleasant and willing to help you with whatever you need. More

by EAGLEBRAE Verified Customer Verified Customer

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I shouldn't have to wait 2 hours for an oil change! With the new, huge place there should be a dedicated service bay strictly for LOFs! I also got the wrong paperwork back from my last visit With the new, huge place there should be a dedicated service bay strictly for LOFs! I also got the wrong paperwork back from my last visit More

by 9202530926 Verified Customer Verified Customer

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