Took more than 3 hours to diagnose the issue with my car;
seems like an excessive amount of time. When car was returned to me, first of all it took several people to even locate the car for me. Second, some
seems like an excessive amount of time. When car was returned to me, first of all it took several people to even locate the car for me. Second, some of the car parts that they removed to conduct diagnostics when on the passenger seat of my car. Had to send it back to have the parts re-installed.
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by ARAMPOLLA
Verified Customer
Verified Customer
Service Price Transparency
Jan 12, 2026 -
Boucher Hyundai of Waukesha responded
We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.
Rob Heaney
Service Manager
262-522-1000
Jan 13, 2026 -
ARAMPOLLA responded
You are welcome to contact me to discuss this further.
Didn't fix my wiper fluid problem whatsoever as if
ignoring it Was also not notified when my vehicle was ready for pick up and was done days before I called
ignoring it Was also not notified when my vehicle was ready for pick up and was done days before I called
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by kyle.hoeppner
Verified Customer
Verified Customer
Other Employees Tagged:
Devin Timm
Jan 07, 2026 -
Boucher Hyundai of Waukesha responded
We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, Kyle, and hopefully, we can get to the bottom of this.
Rob Heaney
Service Manager
262-522-1000
Had trouble determining the problem.
We called several times to get statis. Devin never responded. We went to the dealership on DAY 3. Then we're told 'oh, we found the problem. Also, th
We called several times to get statis. Devin never responded. We went to the dealership on DAY 3. Then we're told 'oh, we found the problem. Also, the oil change and rotation were not done by the 3rd day. We had to wait for this to be done at the dealership on DAY 3. What a waste of time! No car for 3 days. No communication and the 'problem' was not okayed to be fixed. Price is way to high. I will bet we can get this fixed for way less money! Right
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by Brian woodall
Verified Customer
Verified Customer
Other Employees Tagged:
Devin Timm
Dec 27, 2025 -
Boucher Hyundai of Waukesha responded
We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.
Rob Heaney
Service Manager
262-522-1000
Devin was knowledgeable and took the time to talk to me
and made sure I understood what was going on with my car. Very professional!
and made sure I understood what was going on with my car. Very professional!
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by NOEMAIL3
Verified Customer
Verified Customer
Other Employees Tagged:
Devin Timm
Dec 13, 2025 -
Boucher Hyundai of Waukesha responded
Thanks for sharing about your experience with Boucher Hyundai of Waukesha. We appreciate your business and hope to see you again soon!
Rob Heaney
Service Manager
262-522-1000
Very disappointed with the service.
The issue with my 2026 Santa Fe has not been resolved.
The issue with my 2026 Santa Fe has not been resolved.
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by CMOTMW12
Verified Customer
Verified Customer
Nov 22, 2025 -
Boucher Hyundai of Waukesha responded
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.
Rob Heaney
Service Manager
262-522-1000
Terrible as usual Did not start job on time resulting in
extra day, then charged me extra to use my credit card
extra day, then charged me extra to use my credit card
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by GERALD_DEJONG
Verified Customer
Verified Customer
Other Employees Tagged:
Devin Timm
Nov 19, 2025 -
Boucher Hyundai of Waukesha responded
Thank you for this feedback, Gerald. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
Rob Heaney
Service Manager
262-522-1000
My apt was at 12 and finally finished at 3:45.
Never got the free carwash.
Never got the free carwash.
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by jeanascleaning
Verified Customer
Verified Customer
Service Price Transparency
Oct 19, 2025 -
Boucher Hyundai of Waukesha responded
Thank you for taking the time to share your thoughts on working with our team. If you would like to further discuss your visit, feel free to contact us at your convenience.
Rob Heaney
Service Manager
262-522-1000
Fifteen words.
Fifteen words. Fifteen words. Fifteen words. Fifteen words. Fifteen words. Fifteen words. Fifteen
Fifteen words. Fifteen words. Fifteen words. Fifteen words. Fifteen words. Fifteen words. Fifteen
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by thedurfs
Verified Customer
Verified Customer
Service Price Transparency
Oct 09, 2025 -
Boucher Hyundai of Waukesha responded
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Boucher Hyundai of Waukesha, we look forward to having you as a valued customer for many years to come!
Rob Heaney
Service Manager
262-522-1000
Refused to honor recall, or explain precisely why not.
I even called Hyundai Customer Service and showed him Hyundai's notice. Would not get his manager, only argued with me. Would not give any assistance
I even called Hyundai Customer Service and showed him Hyundai's notice. Would not get his manager, only argued with me. Would not give any assistance as to the process needed for my car either. Appeared very immature and lacked communication skills with a customer. My mechanic even knew about the recall. He sent me to the dealership! Devon needs supervision. No one made an effort to even help
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by Former Customer
Service Price Transparency
Other Employees Tagged:
Rob Heaney
Oct 11, 2025 -
Boucher Hyundai of Waukesha responded
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
Rob Heaney
Service Manager
262-522-1000
Oct 11, 2025 -
Former Customer responded
If you didn't want it to happen, you personally, should not have done it.
Not responsive to my needs.
Slow. Not a great experience with the purchasing process either.
Slow. Not a great experience with the purchasing process either.
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by John
Verified Customer
Verified Customer
Service Price Transparency
Oct 09, 2025 -
Boucher Hyundai of Waukesha responded
John, providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you, and we will reach out.
Rob Heaney
Service Manager
262-522-1000
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