Detra Hayes

After purchasing no fewer than 9 vehicles from this dealership I have decided it is no longer worth the drive (30 min) to purchase or utilize for repair/ warranty work. After dropping off a vehicle fo dealership I have decided it is no longer worth the drive (30 min) to purchase or utilize for repair/ warranty work. After dropping off a vehicle for warranty work (cam phasers/ tie rods) this dealership has had the truck for a month now. AFTER 3 weeks of having it they provide a rental car. They have missed completion dates 8 different times WITH OUT calling to let us know they were not going to have the vehicle completed until I called and asked if it was finished. I then went to the dealership and asked to speak to the supervisor ( was NOT connected with the supervisor) so I asked to speak to the GM Pete. He did not seem concerned, said he would follow up and never did. VERY disappointing experience. FOR the record the issue is NOT the amount of time to complete the job its the LACK OF COMMUNICATION during this process. The service manager/ lane supervisor has not called when he said he would a single time. (he told me he'd call back in 10 min I was able to drive 30+ min and was able to walk in before he even realized he hadnt called) After speaking to the GM he also said he would call and follow up and never did. When calling the service dept the woman never has info and promises to have someone call and they never do. COMMUNICATION is important as well as a little customer service sprinkled in would be nice. Vehicles are not cheap and its a big decision choosing who to purchase from. BUYER BEWARE when purchasing from this dealership and or having service done. More

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August 23, 2023 I have a problem with Greenway Ford. Formally known as Dick Smith Ford. I had an oil change and tire rotation, maybe a month ago. But on the 18th of this month, I decided to wash my ve Formally known as Dick Smith Ford. I had an oil change and tire rotation, maybe a month ago. But on the 18th of this month, I decided to wash my vehicle at home. While I was washing my vehicle, I noticed that my lugnuts were stripped again, and Greenway Ford is the only auto repair establishment that has repeatedly serviced my vehicle. I had this problem before and it was solved, but this time, no such luck. The morning of the 19th of August, I went to Greenway Ford to discuss this mater with anyone that would listen. The service attendant listened to my story, and I also had the service attendant to come outside so I could point out exactly what I was talking about. After our discussion, the service attendant alerts a guy in service about my problem. He comes out and I explain to him that my lugnuts have been stripped out again. He looks at them, and his assessment is, that they are swollen. I reply, NO THEY ARE NOT SWOLLEN, THEY ARE STRIPPED!!!! So, I hand him my keys and he took the car back to the service bay. Comes back 15-20 minutes later, and says, everything is good sir. Here you go. I said OKAY, thank you very much. I get in my car and drive off. But on my way home, I start to think, I wonder if my 4-way lug wrench will take these off. So, I get home and into my truck to find my 4-way lug wrench. I get it and place it on the wheels of my car, and these lugnuts are still twisted. The lug wrench is not fittng anything. So, I get back into my car and drive back to Greenway Ford. I go back to the service attendant and tell the service attendant that my lugnuts are still twisted and stripped. I brought the lug wrench as a visual to let them know that the lugnuts are destroyed. The service attendant attempted to tell me that I’m using the incorrect lug wrench. I replied that I do know what I am doing, I have changed a tire on my car before using this very lug wrench. So now, all I want is the guy to just come and pop the lugnuts loose so I could drive up the street to the local Advanced Auto to purchase a set of lugnuts myself. So, the service attendant goes back the service area to assist me again. He comes out with a socket and a breaker bar. I ask him to just pop the lugs loose so I can drive up the street to get some lugnuts. He says no problem. He reaches down to the tire and says, ummmm? Let me go and get another socket. He goes and comes back with another socket and a hammer. Now he’s pounding on these sockets that are stripped to make the socket fit, in order to take off my tires. I’m just shaking my head. I should’ve taken a video, but I was pissed, and it was blazing hot. He finally popped them all loose so I could drive up the street to purchase my own. This is the second time this has happened to me, and I don’t know why. I got on the Greenway Ford Chat, attempting to contact a service manager, but I have not heard anything from that person, or anyone else that could be the manager or in a managerial position. So in closing, if you have your tires rotated, make sure you check your lugnuts on your car, you may not be able to remove them if you have a flat tire because they may be stripped. More

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If I could give a zero rating, I would. I brought my car in and it ended up needing a transmission. When I got my car back the interior was completely covered in maggots. My coolant was m I brought my car in and it ended up needing a transmission. When I got my car back the interior was completely covered in maggots. My coolant was missing and the hose coming from my coolant was broken. My coolant and hose were just fine when I brought the car in with no issues. Upon pick up My interior completely disgusting and ruined, matts, everything. Do not take your car here. Service was horrible. I had to call about a status every day and when I finally get the call that my car is ready the interior was ruined with maggots, hose broken and no coolant in my car. There is no way any one test drove my car after the repair considering the maggots and missing coolant. No one even noticed this but supposedly they were working on my car and determined it was ready for pick up. STAY AWAY FROM HERE! PLEASE! More

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Eric takes care of his customer And listen to their needs. Eric is a stand up guy. needs. Eric is a stand up guy. More

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My experience with Detra in the service department was excellent. Very pleasant and polite customer service experience . excellent. Very pleasant and polite customer service experience . More

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Due to supply chain problems, our experience was less than desirable. Our vehicle was in your service center for over 4 mths than desirable. Our vehicle was in your service center for over 4 mths More

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Not only did my sister have to continue to call and check on the car but they were suggesting work that they HADN'T EVEN checked if it needed it. Then they give the car back back and the interior 😒 is ruine on the car but they were suggesting work that they HADN'T EVEN checked if it needed it. Then they give the car back back and the interior 😒 is ruined and they broke pieces and they want to charge to fix the stuff they messed up. STAY AWAY if u don't want to keep throwing your money down a crap filled toilet. I will update if it gets fixed but the fact it happened in the 1st place is bull & they want to charge to fix the problems. More

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The greeting was prompt, the workers were nice and courteous, my overall visit was pleasant. courteous, my overall visit was pleasant. More

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I will never again bring my Vehicles to your dealership agian for service, past three times were nothing but total disregard and respect to the customer not to mention the last time I was there, your servi agian for service, past three times were nothing but total disregard and respect to the customer not to mention the last time I was there, your service dept totally forgot about my F 150 waiting for a scheduled oil change for over 2 hours until I asked about it, then once it was done you failed to rotate the tires as part of the service. I bought both of my vehicles from your dealership sad that your service dept chases away customers. More

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I want thank Detra at Dick Smith Ford again for such great service. I have an after market car warranty and it isn't easy dealing with them at times. She is very diligent and committed in creating the b great service. I have an after market car warranty and it isn't easy dealing with them at times. She is very diligent and committed in creating the best experience for her customers!! Thanks, Mel More

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