Destin Laquerre

The service I get from Parks Ford is always outstanding. My service advisor Marc is always patient on answering any questions I have and really takes the time to explain the issue. The new Service Manager D My service advisor Marc is always patient on answering any questions I have and really takes the time to explain the issue. The new Service Manager Destin is great as well. They really treat you like family and not a burden. I will continue to come here as long as I am able. More

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Good service, no problems, a little pricey but that is the world in which we live. the world in which we live. More

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Had a recall done on my F150 great service great folks . They came picked my truck up and delivered when done. Hats off to a great crew They came picked my truck up and delivered when done. Hats off to a great crew More

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Always so helpful and outstanding in sales and service! 5 Star treatment! Start there their is no need to compare 5 Star treatment! Start there their is no need to compare More

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Great dealership! I have been going for about 6 years and they have always done a great job getting everything fixed up in great time as well! John has been very commu I have been going for about 6 years and they have always done a great job getting everything fixed up in great time as well! John has been very communicative and informative. More

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I have moved to Texas, I hope I can find a dealership as fantastic as Parks has been for the last six years. Tera my main contact has been excellent in ever way. Thank you all for fantastic service. Penny J fantastic as Parks has been for the last six years. Tera my main contact has been excellent in ever way. Thank you all for fantastic service. Penny Joyce More

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Marc and his boss really went to bat for me against my warranty company. I highly recommend them, and trust them to service my vehicle. warranty company. I highly recommend them, and trust them to service my vehicle. More

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Very Happy with parks ford service department . Always fast and friendly. Highly recommend service department Always fast and friendly. Highly recommend service department More

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Thank you, Corey! You are awesome! You are my service advisor of choice, you always go the extra mile. You are awesome! You are my service advisor of choice, you always go the extra mile. More

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My Service Agent Cynthia Kraner has been very nice and helpful over time, including over multiple visits to Parks in WC in 2023 and 2024. She goes the extra mile to satisfy her customer's asks as well as helpful over time, including over multiple visits to Parks in WC in 2023 and 2024. She goes the extra mile to satisfy her customer's asks as well as the vehicle's needs. She is a good listener and is adept at handling various scenarios for her customers inclusive of management of service appointments, parts needs, and organizing customer conveniences(i.e. rides, late pickups, last-minute asks) while also being great at follow-up. I also wound up meeting with manager Destin Laquerre in light of my rather complex car 'system failure' situation (AC in this case had intermittent issues that presented several challenges given the condition of components ~ ! think both electrical and mechanical ! ~ which ultimately were overcome given findings by Parks techs who dug in!). Destin is super as he's level-headed and has what I'd call an almost innate understanding concerning customer's real needs/perspectives in association with their vehicle troubles needing to be put to bed! My significant other and I appreciated how he truly listened to his customer's side of things and then proceeded to bring in needed expertise to get our Taurus' ongoing issue worked to an end. I also met Jeff Wilder from the Parts group. This was thanks to my dropping a luckily discovered part breakage concern (not down to Parks) onto agent Cynthia, and, she dispatched Jeff right to me. He was very quick to help and determine both what the true part needed was and what it would cost. He nicely worked with the agent to organize getting that item in timely fashion including getting its installation dovetailed into an already in-progress work job (AC system work as mentioned above). Effort appreciated! A level of patience is needed when it comes to auto work ~ we ALL need to continue to practice that especially these days ~ but to end here I'd like to say all in all the experience at Parks was particularly good. I mean the team works very well together at Parks Ford and we sense there truly is a solid focus on customer care at this shop. And, they've certainly got the right people in place to ensure that... vehicles are working right and rolling nicely out there because of that -- believe it! Mark J and for Anita J-M More

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