Desiree Frank
Desiree Frank at Lia Honda Northampton

Desiree Frank

Service Advisor

Lia Honda Northampton

293 King St
Northampton, MA 01060

5.0
37 Reviews
5.0

37 Reviews

Write a Review

37 Reviews of Desiree Frank

November 16, 2025

Dealership Rating
Employee Rating

Desiree Frank is knowledgeable, focused, and a pleasure to work with! I feel confident leaving my car in Desiree’s hands. She listens well, keeps me updated as needed, and texts me when my car is ready, ma More

by jnmir
Recommend Dealer
Yes
Nov 17, 2025

Lia Honda Northampton responded

Thank you for sharing your experience! We’re thrilled Desiree’s knowledge, focus, and clear communication made the process so easy and gave you confidence in our care.

November 12, 2025

Dealership Rating
Employee Rating

This has been my dealership for many years. Service is always excellent and a pleasant experience More

by cp.cohen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 12, 2025

Lia Honda Northampton responded

Thank you for your loyalty and continued trust over the years! We’re delighted to know that our service team consistently delivers excellent and pleasant experiences. Your ongoing support means a great deal to us, and we look forward to serving you for many more years to come.

November 04, 2025

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Accomodating and have always gone above and beyond to provide the best vehicle options that fit my budget. More

by vicki.williams.92317
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Nov 05, 2025

Lia Honda Northampton responded

Vicki, We’re happy to hear you’ve had such accommodating service! Helping you find the perfect fit is what we’re here for, thanks for sharing your experience.

August 24, 2025

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Your service department got us in for needed service the same day we called. Desiree was courteous and professional. More

by klkurtz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 25, 2025

Lia Honda Northampton responded

Thank you for your excellent feedback on the service and communication provided to you by Desiree and the Lia Honda team. We appreciate your business and trust. Please don't hesitate to let us know how we may earn a better rating from you the next time you visit us.

August 10, 2025

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First time customer. Based on service dept will come her first fir service and probably for trade-in or purchase More

by Roonie
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Ally Rock , Drivers who drive me home & later backrest for pickup

Aug 14, 2025

Lia Honda Northampton responded

Roonie, we're happy our team's expertise helped you have a very positive experience at Lia Honda. Thank you so much for your excellent feedback. Safe travels until we see you next time.

August 08, 2025

Dealership Rating
Employee Rating

Desiree Frank always takes care of me and Jesse the Wonder Dog, my service dog, at Lia Honda. She's our Service Human! Always frank concerning what maintenance we do or do not need. Always applies our More

by HeroesOnLineDEfenseNetwork
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Aug 08, 2025

Lia Honda Northampton responded

Thank you for your kind review! We truly appreciate your continued business, and we're glad Desiree has always taken such great care of you and your vehicle. Thank you for making Lia Honda your #1 choice for service!

April 17, 2025

Dealership Rating
Employee Rating

Friendly and reliable staff . Explain the work that needs to be done without pressure to do what is optional or can be done at a later date. Desiree Frank is always upbeat and fri More

by Paulinem7
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Apr 21, 2025

Lia Honda Northampton responded

Thank you for your kind review, Pauline! We truly appreciate your continued business, and we're glad Desiree has always taken such great care of you and your vehicle. Thank you for making Lia Honda your #1 choice for service!

February 18, 2025

Dealership Rating
Employee Rating

I recently had a very good service appointment at Lia Honda managed by Desiree Frank. Always happy to work with her. Knowledgeable and sensitive to me as a consumer. (even the tricky time she had to re More

by teresabragg1
Service Time
Service Communication
Recommend Dealer
Yes
Feb 18, 2025

Lia Honda Northampton responded

Teresa, thanks for the fantastic review of Desiree! She is the consummate advocate for our guests, and we're pleased she has always taken exceptional care of you and your vehicle. Thank you for continuing to choose Lia Honda for the best service!

January 25, 2025

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Employee Rating

I have been going to this dealership for many years and have been completely satisfied. Desiree Frank is always so friendly and answers all of my questions! More

by sue
Workmanship
Service Time
Recommend Dealer
Yes
Jan 28, 2025

Lia Honda Northampton responded

Thank you for your lovely feedback, Sue! We're pleased you continue to receive the best care and guidance from Desiree and our amazing team. Please don't hesitate to get in touch when we can assist you again.

November 29, 2024

Dealership Rating
Employee Rating

Desiree was very responsive and courteous. Highly recommended dealer and service writer. Barnes’s ready as promised. More

by K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Brooks, Brigette Langolf

Dec 04, 2024

Lia Honda Northampton responded

K, we appreciate your 5 stars for Desiree! Thank you for taking a moment to share the highlights of this service visit. We're happy to be your #1 choice for service.

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