Desiree Frank is knowledgeable, focused, and a pleasure
to work with! I feel confident leaving my car in Desiree’s hands. She listens well, keeps me updated as needed, and texts me when my car is ready, ma
to work with! I feel confident leaving my car in Desiree’s hands. She listens well, keeps me updated as needed, and texts me when my car is ready, making the process as easy as possible.
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by jnmir
Nov 17, 2025 -
Lia Honda Northampton responded
Thank you for sharing your experience! We’re thrilled Desiree’s knowledge, focus, and clear communication made the process so easy and gave you confidence in our care.
This has been my dealership for many years.
Service is always excellent and a pleasant experience
Service is always excellent and a pleasant experience
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by cp.cohen
Service Price Transparency
Nov 12, 2025 -
Lia Honda Northampton responded
Thank you for your loyalty and continued trust over the years! We’re delighted to know that our service team consistently delivers excellent and pleasant experiences. Your ongoing support means a great deal to us, and we look forward to serving you for many more years to come.
Accomodating and have always gone above and beyond to
provide the best vehicle options that fit my budget.
provide the best vehicle options that fit my budget.
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by vicki.williams.92317
Service Price Transparency
Nov 05, 2025 -
Lia Honda Northampton responded
Vicki,
We’re happy to hear you’ve had such accommodating service! Helping you find the perfect fit is what we’re here for, thanks for sharing your experience.
Your service department got us in for needed service the
same day we called. Desiree was courteous and professional.
same day we called. Desiree was courteous and professional.
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by klkurtz
Service Price Transparency
Aug 25, 2025 -
Lia Honda Northampton responded
Thank you for your excellent feedback on the service and communication provided to you by Desiree and the Lia Honda team. We appreciate your business and trust. Please don't hesitate to let us know how we may earn a better rating from you the next time you visit us.
First time customer.
Based on service dept will come her first fir service and probably for trade-in or purchase
Based on service dept will come her first fir service and probably for trade-in or purchase
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by Roonie
Service Price Transparency
Other Employees Tagged:
Ally Rock
, Drivers who drive me home & later backrest for pickup
Aug 14, 2025 -
Lia Honda Northampton responded
Roonie, we're happy our team's expertise helped you have a very positive experience at Lia Honda. Thank you so much for your excellent feedback. Safe travels until we see you next time.
Desiree Frank always takes care of me and Jesse the
Wonder Dog, my service dog, at Lia Honda. She's our Service Human! Always frank concerning what maintenance we do or do not need. Always applies our
Wonder Dog, my service dog, at Lia Honda. She's our Service Human! Always frank concerning what maintenance we do or do not need. Always applies our military discount. Has a ride for us when we need it. We just go dine at the Blue Bonnet, trusting her to keep our precious little blue getaway car in good order, bonnet to boot!
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by HeroesOnLineDEfenseNetwork
Service Price Transparency
Aug 08, 2025 -
Lia Honda Northampton responded
Thank you for your kind review! We truly appreciate your continued business, and we're glad Desiree has always taken such great care of you and your vehicle. Thank you for making Lia Honda your #1 choice for service!
Friendly and reliable staff .
Explain the work that needs to be done without pressure to do what is optional or can be done at a later date.
Desiree Frank is always upbeat and fri
Explain the work that needs to be done without pressure to do what is optional or can be done at a later date.
Desiree Frank is always upbeat and friendly as well as explaining work in clear terms,
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by Paulinem7
Service Price Transparency
Apr 21, 2025 -
Lia Honda Northampton responded
Thank you for your kind review, Pauline! We truly appreciate your continued business, and we're glad Desiree has always taken such great care of you and your vehicle. Thank you for making Lia Honda your #1 choice for service!
I recently had a very good service appointment at Lia
Honda managed by Desiree Frank. Always happy to work with her. Knowledgeable and sensitive to me as a consumer.
(even the tricky time she had to re
Honda managed by Desiree Frank. Always happy to work with her. Knowledgeable and sensitive to me as a consumer.
(even the tricky time she had to represent the dealership in delivering the bad news that my Honda engine needed to be replaced after 106,000 miles. Not easy for a front line employee)
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by teresabragg1
Feb 18, 2025 -
Lia Honda Northampton responded
Teresa, thanks for the fantastic review of Desiree! She is the consummate advocate for our guests, and we're pleased she has always taken exceptional care of you and your vehicle. Thank you for continuing to choose Lia Honda for the best service!
I have been going to this dealership for many years and
have been completely satisfied. Desiree Frank is always so friendly and answers all of my questions!
have been completely satisfied. Desiree Frank is always so friendly and answers all of my questions!
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by sue
Jan 28, 2025 -
Lia Honda Northampton responded
Thank you for your lovely feedback, Sue! We're pleased you continue to receive the best care and guidance from Desiree and our amazing team. Please don't hesitate to get in touch when we can assist you again.
Desiree was very responsive and courteous.
Highly recommended dealer and service writer. Barnes’s ready as promised.
Highly recommended dealer and service writer. Barnes’s ready as promised.
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by K
Service Price Transparency
Dec 04, 2024 -
Lia Honda Northampton responded
K, we appreciate your 5 stars for Desiree! Thank you for taking a moment to share the highlights of this service visit. We're happy to be your #1 choice for service.