Desirea Jackson
Desirea Jackson at BMW of Silver Spring
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Desirea Jackson

Client Advisor

BMW of Silver Spring

3211 Automobile Boulevard
Silver Spring, MD 20904

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5.0
255 Reviews

Hi nice to meet you. I have been at Bmw since 2017! Time really flies. I love meeting new people and getting to know my clients. I am very motivated, patient, and love finding the perfect car that fits each individual. I don't believe in pressuring my customers. Once we find the perfect car, everything else is easy. I want you to be happy with your decision, I'm just here to assist you. I am best known for my big smile! You can reach me at 202-735-4922 or ruschelljackson@mileone.com

Dealership Experience

7 yrs, 4 mos

Industry Experience

10 yrs, 2 mos

5.0

255 Reviews

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255 Reviews of Desirea Jackson

October 30, 2024

Dealership Rating
Employee Rating

She was great! Very pleased with her customer service, would recommend her to a friend who is planning to buy a BMW More

by amberjohnson725
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Pedro Delgado

Nov 01, 2024

BMW of Silver Spring responded

Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

October 29, 2024

Dealership Rating
Employee Rating

BMW of Silver Spring always provides top notch service! My original Salespers Dave Straussman was out on medical leave so he referred me to Desiree to finish the deal...and she did a fabulous job! More

by carlharpersellshomes
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dave Strassman, Pedro Delgado

Nov 01, 2024

BMW of Silver Spring responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Our team is available should you require any extra help.

October 23, 2024

Dealership Rating
Employee Rating

Desirea was very accommodating for the appointment I made very late in the day. I had to call and notify her of my tardiness due to the traffic and she was able to stay to show me the car. She gave me multip More

by cynthialikas
Recommend Dealer
Yes

Other Employees Tagged: Pedro Delgado, Amit Thanki , Receptionist/Greeter was also quite pleasant.

Oct 26, 2024

BMW of Silver Spring responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

September 27, 2024

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Employee Rating

Desirea Jackson made our new car purchase and trade-in an absolute pleasure. We greatly appreciated her support and responsiveness every step of the way. Her integrity, friendliness, professionalism, and e More

by JOHNLITTLEJOHN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Pedro Delgado

Sep 30, 2024

BMW of Silver Spring responded

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

September 19, 2024

Dealership Rating
Employee Rating

Desirea was nice and pleasant to work with, finance manager became cold when during signing we did not want any of the extended warranty options. That’s not how it should be at a luxury car buying ex More

by Sandip
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Naeim Imaniyan

Sep 20, 2024

BMW of Silver Spring responded

Sandip, Thank you for the nice words regarding Desirea. We sincerely apologize you felt differently about the finance manager. All protection products are completely optional. If you would like to discuss this further, our General Manager, Brett Fader, would like to hear more about your experience. Brett can be reached at brettfader@mileone.com or 301-679-4375.

September 18, 2024

Dealership Rating
Employee Rating

I felt welcome when I walked in the building. Ms. Jackson was willing to answer my questions. More

by Charlotteehalley
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 21, 2024

BMW of Silver Spring responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

August 30, 2024

Dealership Rating
Employee Rating

Desirea is helpful and friendly. She make sure everything is okay with me and happily help me through out the process. More

by misscare_82
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 01, 2024

BMW of Silver Spring responded

Hello, we strive for a high level of customer satisfaction in all aspects of our dealership. Please let us know if you have any additional questions about services you received and thank you again for choosing BMW of Silver Spring!

July 24, 2024

Dealership Rating
Employee Rating

Excellent support throughout the process of purchasing a new car. Desirea was extremely proactive and responsive in providing information and responding to questions. The purchase process was excellent. More

by mike_conger
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Steve Roumeliotis

Jul 26, 2024

BMW of Silver Spring responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Our team is available should you require any extra help.

July 20, 2024

Dealership Rating
Employee Rating

The enjoyed my experience with BMW today. The whole team was very professional and the process was quick. This is my 3rd BMW purchase from this dealership. More

by Moonbeam_28791
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Naeim Imaniyan

Jul 22, 2024

BMW of Silver Spring responded

Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

July 17, 2024

Dealership Rating
Employee Rating

Amit was amazing ! !! He was professional and detailed oriented!!! Awesome team!!!! The financing team member Naeim was very informative . Awesome team!!! Thank you De More

by DrMVOE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Naeim Imaniyan , Amit

Jul 18, 2024

BMW of Silver Spring responded

Hi, thank you for your support! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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