Derrick Mallory

They were professional and treated me well under extenuating circumstances. They could have left me in a bad spot but did the best customer service optikn. extenuating circumstances. They could have left me in a bad spot but did the best customer service optikn. More

by casey4173 Verified Customer Verified Customer

Report | Print

Worst experience ever! Took them 5 hours to complete our contract because the salesman got our information wrong. The finance department had to fix it. The salesman and 3 o Took them 5 hours to complete our contract because the salesman got our information wrong. The finance department had to fix it. The salesman and 3 other guys argued over it where we could hear them. A month later I had not received my payment information and called the dealership, we had to go back in and sign new papers over them not having the tittle to the vehicle we had bought for the lender they had chosen for us. By the way, my husband and I have excellent credit rating. We have bought at least 10 vehicles over the past 40 years and none of those were as difficult or non carrying as this one. We didn't even get to sign the new papers in an office. We had to sign in the showroom on a little table while standing up while the finance person sat in a chair. No one asked us how we liked the truck or if we were having any problems with it. My husband and myself are not complainers but I feel this needs to be addressed. We will never go back to this dealership. We have told our family and friends about not using this dealership. If we didn't like our truck as much as we do, we would have asked for our car back and left the truck. I sure hope they don't treat all their customers this way. Thanks. More

by bhogue1385 Verified Customer Verified Customer

Report | Print

They were nice but need to explain things better but was on i guess thanks on i guess thanks More

by mbc051658 Verified Customer Verified Customer

Report | Print