Derrick Kyser

I am writing this review to share my extremely negative experience with Serra Ford of Farmington Hills. In September of 2023, I purchased a Ford F-150 from this dealership and it has been nothing but a nig experience with Serra Ford of Farmington Hills. In September of 2023, I purchased a Ford F-150 from this dealership and it has been nothing but a nightmare ever since. Despite paying well over $2700 to the dealership for vehicle registration, I have yet to receive any documentation. The dealership continuously blamed me for the delays, refusing to take any responsibility. Their customer support is non-existent, and they stopped responding to my inquiries altogether. It's been over five months now, and I still haven't received my vehicle registration. My temporary plates expired in October, leaving me in a constant state of anxiety whenever I drive the vehicle. To make matters worse, I had to pay the state an additional $700 to register the vehicle myself, as Serra Ford provided zero assistance. They refused to reimburse me for the money I wasted on their supposed registration service. Avoid Serra Ford of Farmington Hills at all costs. The staff is disrespectful and downright rude, and the company seems more interested in robbing its customers than providing any form of support. Save yourself the trouble and find a dealership that values its customers and knows how to fulfill basic responsibilities like vehicle registration. More

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Made a long distance purchase of a vehicle- unseen. Derrick Kyser and Charles Tabet were AMAZING to work with. Derrick worked with me over the phone, took pictures of what I requested, and answered all Derrick Kyser and Charles Tabet were AMAZING to work with. Derrick worked with me over the phone, took pictures of what I requested, and answered all of my questions and kept me informed of everything. Charles (finance) applied NO PRESSURE about financing, worked with me on my "bottom line"- and MET ME at where I wanted to be at. I have to say one of the easiest automobile transactions I have encountered. Thank you gentlemen!!! More

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Derrick Kyser and the staff at Serra Ford made the entire car-buying process incredibly easy. The staff was friendly, professional, and helpful throughout. Derrick went above and beyond, helping me quickly l car-buying process incredibly easy. The staff was friendly, professional, and helpful throughout. Derrick went above and beyond, helping me quickly locate a Secretary of State's office so I could obtain my car's title before they closed. In my experience, Serra Ford is a trustworthy car dealership with excellent customer service. More

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Had a great experience leasing a car here. Derrick Kyser really worked hard to get me in the vehicle I wanted for a price I could afford. I will be reccommend Tom Holzer Ford to my family and friends. really worked hard to get me in the vehicle I wanted for a price I could afford. I will be reccommend Tom Holzer Ford to my family and friends. More

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