Derrick Cartwright

Derrick helped me out in a very professional and honest manner. Would give six stars if I could. manner. Would give six stars if I could. More

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Derrick was a great salesperson to work with. He was fair in his negotiating, professional, and personable. He made it very easy to choose this dealership. I had some issues with F&I: (1) not che He was fair in his negotiating, professional, and personable. He made it very easy to choose this dealership. I had some issues with F&I: (1) not checking for Toyota's manufacturer advertised APR rates, which I had been aware of and asked for ahead of time, (2) adding some charges that I hadn't agreed to, and (3) misrepresenting the cost of an add-on. The F&I rep readily remedied each mistake when I caught it though, so it was no major issue. More

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Everyone involved in the process were extremely diligent, respectful , professional and very knowledgeable! Definitely recommended !!! respectful , professional and very knowledgeable! Definitely recommended !!! More

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Great service, easy to deal with and explained everything. Would use them again I. The future. everything. Would use them again I. The future. More

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The team did a great job, gave me a fair trade in and the exact model suv I was looking for! exact model suv I was looking for! More

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Derrick was very helpful and accommodating during my search for the right vehicle. I couldn’t be happier with my purchase or experience. search for the right vehicle. I couldn’t be happier with my purchase or experience. More

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Would have given zero stars if possible! Shopped for a good price on a new 4 Runner, saved a little money but paid with poor customer service and issues with the vehicle registration. When I Shopped for a good price on a new 4 Runner, saved a little money but paid with poor customer service and issues with the vehicle registration. When I complained I was berated by the General Manager Michael Glick. He told me asking for compensation regarding something confirmed by another Ourisman employee in writing was me threatening and trying to blackmail his dealership. The strangest customer service interaction I have ever had. Avoid this place at all cost! More

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Yesterday, I had the privilege of dealing with Derrick Cartwright at Ourisman 40 Toyota He was courteous, respectful and informative when I was there to buy a new car. I ended up buying my new Grand highl Cartwright at Ourisman 40 Toyota He was courteous, respectful and informative when I was there to buy a new car. I ended up buying my new Grand highlander hybrid. More

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Simple. Straightforward. Easy. I would highly recommended dealing with Ourisman Toyota. The unfortunate reality of dealers is you never know what you’re Straightforward. Easy. I would highly recommended dealing with Ourisman Toyota. The unfortunate reality of dealers is you never know what you’re going to get until you get to the lot and try to close the deal. My deal was exactly as discussed without any surprises and with a group of professionals who were pleasant to deal with. Highly recommend giving them a shot if they have what you’re looking for. More

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Great experience. Derrick was very helpful in the purchase process. I told him what exactly I was looking for and price range. He delivered exactly what I was looking Derrick was very helpful in the purchase process. I told him what exactly I was looking for and price range. He delivered exactly what I was looking for with no pushy salesman tactics. This was a great car buying experience and great Team at Ourisman Toyota to work with. We will look here again when we’re ready for our next car purchase. More

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