Derek Thomas | Page 223

Best customer service due to personal advisor Maria, my personal BMW car service advisor takes my texts outside of business hours and gets my car in on short notice . It is because of her that I k Maria, my personal BMW car service advisor takes my texts outside of business hours and gets my car in on short notice . It is because of her that I keep coming back to BMW. Even my old advisor Derek makes sure to stop by and say hello, when he sees me, remembering my name . Personalized care will make me look at purchasing another BMW just for the service . More

by BRITAWAY Verified Customer Verified Customer

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Service I made appointment for service for my 320I for October 24; 2018 at the dealership. I was given prompt attention when I arrived. My service advisor, De I made appointment for service for my 320I for October 24; 2018 at the dealership. I was given prompt attention when I arrived. My service advisor, Derek Thomas was excellent. He noted the service that was needed for my vehicle. I volunteer on Wednesday, so Derek promptly called an Uber for me to take me to the hospital for my volunteer day. Derek did text me and gave me his cell number and advised me when my vehicle was done. Derek also called Uber for my pick up and brought me to the dealership Great service and Derek was fantastic. Thanks for your great service and look forward to future service updates Janette Fontana-Duren More

by jcf825 Verified Customer Verified Customer

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Prompt and courteous Keep up the great work and Greg and Derek are always informative and get me in and out quickly in the service area and always let me know what is goin Keep up the great work and Greg and Derek are always informative and get me in and out quickly in the service area and always let me know what is going on with my car More

by Sharon1437 Verified Customer Verified Customer

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Derrick was excellent I brought my 2018 BMW X6 in for its first oil change and service. The day before my appointment I noticed a nail/screw in my front tire. Derek was qui I brought my 2018 BMW X6 in for its first oil change and service. The day before my appointment I noticed a nail/screw in my front tire. Derek was quick to help with this last minute issue and made my appointment time prompt, professional and polite. First Class treatment and a First Class Service Advisor in Derek! Thank you for an excellent experience. More

by DANCHARNEY1 Verified Customer Verified Customer

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Flat tired replacement I had a flat tire on my way home from work. I called bmw roadside assistance and my car was placed on a flat bed truck. The car was delivered to the d I had a flat tire on my way home from work. I called bmw roadside assistance and my car was placed on a flat bed truck. The car was delivered to the dealership and the tire was replaced by 3:30 the following day. I met with Derek the service advisor the morning of the repair and had a loaner ready to go for the day. More

by M6 Verified Customer Verified Customer

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Jack Hojnacki was great Jack Hojnacki is very courteous and professional and we had an amazing experience. Jack was fantastic. Would recommend BMW Sarasota to anyone who is Jack Hojnacki is very courteous and professional and we had an amazing experience. Jack was fantastic. Would recommend BMW Sarasota to anyone who is looking for a great car and we highly recommend Jack! More

by JILLFRIED Verified Customer Verified Customer

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Couldn’t ask for better service When I come in to get the service on my car I always have Derek. I trust him to take care of my car and not bill me for anything extra. He’s very prof When I come in to get the service on my car I always have Derek. I trust him to take care of my car and not bill me for anything extra. He’s very professional and I have complete faith in him. More

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5 stars I have been a client for more than 15 years and have always received the best service !!!! Even though 2 of my vehicles were purchased elsewhere the s I have been a client for more than 15 years and have always received the best service !!!! Even though 2 of my vehicles were purchased elsewhere the service I received was professional, knowledgeable, courteous and accommodating. Kyle Taber, Derek Thomas and Maria Lizardi are exceptional. It is because of Kyle Tabor that I continue to drive BMW and this year I bought a new 430 conv. from this dealership where Jack Hojnacki helped to make it a wonderful experience. I have recommended All to many of my friends. More

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Thorough, friendly, professional experience! Derek and the entire staff at BMW Sarasota are always terrific. The work gets done in a timely manner, everything is explained ( no surprises) and th Derek and the entire staff at BMW Sarasota are always terrific. The work gets done in a timely manner, everything is explained ( no surprises) and the waiting area is very comfortable with lots of snacks and a big screen TV. I highly recommend it- CK More

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What was expected Car was supposed to be washed and was returned dirtier than when I brought it in. Navagation and stations we're all deleted. Didn't meet with the ser Car was supposed to be washed and was returned dirtier than when I brought it in. Navagation and stations we're all deleted. Didn't meet with the service representative after the service. Was supposed to have some questions answered that were never answered. Had the car for service and rim repair for 3 days. More

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