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Derek Thomas
2,285 Reviews
It would be my pleasure to help you with all your service needs.
Read moreDealership Experience
15 yrs
Industry Experience
26 yrs, 9 mos
2,285 Reviews
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2285 Reviews of Derek Thomas
December 14, 2018
recall work I needed to have some recall work done. I worked with Derrick and he was very professional and helpful. I appreciated the treatment that I received. I needed to have some recall work done. I worked with Derrick and he was very professional and helpful. I appreciated the treatment that I received. More
by FENWAYBARK1
Verified Customer
December 14, 2018
Sarasota BMW Reliable Dependable Quality Service Jack helped us into our first BMW and we belong to the BMW family for good now. Your service team dispelled any concerns we had with owning and enjoy Jack helped us into our first BMW and we belong to the BMW family for good now. Your service team dispelled any concerns we had with owning and enjoying such a fine driving machine. Our service rep Fernando Santori has that knowledge and passion to guide us in running at peak performance. I am a realtor and customers note the car you own and BMW's 5 series carries that image of success. Your other personal are always a delight, Loraine with a sunny smile and so many others. I wish they had name badges so I could tell you how attentive they each are. Your concierge ambassador is always at the ready to help she is a delight. We will miss the car wash service that came with our car. A Merry Christmas and healthy Happy New Year More
by LVGIARRANO
Other Employees Tagged: Loraine Campbell , Jack Hojnacki, Greg Jones, Fernando Santori
December 12, 2018
every week i take my cooper in they never get it right i have had a bad experience. every week i take my cooper in. then the next week something else goes wrong. they do not check it correctly the first ti i have had a bad experience. every week i take my cooper in. then the next week something else goes wrong. they do not check it correctly the first time. i want them to check it all over and fix everything not keep coming back. i am beginning to think they do not know how to fix mini coopers. More
by pattitdost
December 10, 2018
Complicated issues resolved timely The service organization went out of their way to solve a complex problem. From the Service Director and Shop Manager to the advisor, great work. The service organization went out of their way to solve a complex problem. From the Service Director and Shop Manager to the advisor, great work. More
by re6541
Other Employees Tagged: Greg Jones, Kyle Tabar
December 10, 2018
Recalls, replace windshield pump Dereck was my Service person who always does a good job and the person on phone who set up appointments always very helpful also Susan. Dereck was my Service person who always does a good job and the person on phone who set up appointments always very helpful also Susan. More
by tmspirit77
December 06, 2018
So fresh Dealership is so fresh and so clean Tech really knew what he was doing Great staff, very polite. Will be back in the future Thank you. Dealership is so fresh and so clean Tech really knew what he was doing Great staff, very polite. Will be back in the future Thank you. More
by BRYHOS
Other Employees Tagged: Naycolle Wright, Eddie Cintron, Timothy Chestnut, Eric Bachar, Maria Lizardi , Richard Bobek, Doug Gibson, Chong Lee, Kyle Tabar
December 04, 2018
My review I had my oil & filter changed, how can I review that? I bring the car in, they change the oil and filter and I pickup the car a couple of hours later I had my oil & filter changed, how can I review that? I bring the car in, they change the oil and filter and I pickup the car a couple of hours later. More
by bummiebaum
Other Employees Tagged: Jack Hojnacki
December 03, 2018
Derek was great, as usual Derek is a very good and consciencious client facing person. He helped to address the issue, offered options and alternatives and ultimately helped t Derek is a very good and consciencious client facing person. He helped to address the issue, offered options and alternatives and ultimately helped the situation come to a good conclusion. More
by RIVERFRONTLANDING
December 03, 2018
Poor annual service I took my car in for its first annual service on 8/24/18. They claimed they did all the service required. On 11/29/18 i received a warning on my car I took my car in for its first annual service on 8/24/18. They claimed they did all the service required. On 11/29/18 i received a warning on my car not to drive it because the engine coolant was low. My husband checked it and it was below minimum. We had to add water to make it to the dealer. Seriously? In 2 months?!? Clearly they have never checked the levels. What else have they not checked? Luckily my husband’s Audi was available for me to drive while he had to make a trip to this dealer which would have been unnecessary if they actually did their job. More
by JSGATESY
December 02, 2018
Once that I achieved contact service was excellent Had trouble originally contacting service department, tried phoning and got busy signals ( numerous attempts were made over a period of time), tried o Had trouble originally contacting service department, tried phoning and got busy signals ( numerous attempts were made over a period of time), tried online chat and was promised that I would be contacted shortly, was never contacted. Once vehicle got to service centre I received excellent service. More
by Stig
