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Derek Thomas
2,285 Reviews
It would be my pleasure to help you with all your service needs.
Read moreDealership Experience
15 yrs
Industry Experience
26 yrs, 9 mos
2,285 Reviews
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2285 Reviews of Derek Thomas
January 23, 2019
Better than ever! I was just in for service recently and everything at BMW service was running very smoothly from start to finish. Derek is aways busy, but does an exce I was just in for service recently and everything at BMW service was running very smoothly from start to finish. Derek is aways busy, but does an excellent job making sure my needs are met. I also had a potential warranty issue which was fixed without an additional appointment. More
by TIMK12
Verified Customer
January 22, 2019
Service BMW of Sarasota, Greg and Derek are all great to deal with. My X3 is now more than 5 years old, so I am likely to see engine lights & dashboard mess BMW of Sarasota, Greg and Derek are all great to deal with. My X3 is now more than 5 years old, so I am likely to see engine lights & dashboard messaging more frequently. When I do I know I can head right over there. Someone will always greet me quickly and professionally. I will be back on the road and on schedule quickly with a loaner while they start solving the issue. Derek is a great communicator and keeps me updated along the way. More
by MARYCHARLAND
January 22, 2019
Check engine light came on and oil change. I was very pleased with the service I received. Derick was courteous and explained what they were doing with my vehicle. Would recommend the service d I was very pleased with the service I received. Derick was courteous and explained what they were doing with my vehicle. Would recommend the service dept. to all my friends More
by JJBAKER
January 22, 2019
Great Fast and efficient keep me informed on what was going on and explain everything that what was happening and explained that did to the car and one thin Fast and efficient keep me informed on what was going on and explain everything that what was happening and explained that did to the car and one thing I really liked was he could take a payment at his desk other than standing in like at the cashier line More
by NJMOONEY
January 20, 2019
First BMW Experience Bought a 2013 X3 at a non-BMW dealership, 3 days later it had a check engine light and transmission malfunction warning light on. Took it in to Saraso Bought a 2013 X3 at a non-BMW dealership, 3 days later it had a check engine light and transmission malfunction warning light on. Took it in to Sarasota BMW without an appointment, and they were very accommodating. It turned out to be the battery, which was a huge relief. More
by MARYLOUISE.TABOR
Other Employees Tagged: Greg Jones
January 18, 2019
Service My car was finished before the time he stated which was great. My car was washed and vacuumed. Everything went smoothly. Great experience. I always re My car was finished before the time he stated which was great. My car was washed and vacuumed. Everything went smoothly. Great experience. I always recommend bmw to my friends. More
by MCKENZIEWADLE1
January 18, 2019
Great Customer Sevice Great dealership, great staff. Professionals. Welcoming and helpful Abby who was my sales person, who's warm and welcoming smile/greeting makes a vis Great dealership, great staff. Professionals. Welcoming and helpful Abby who was my sales person, who's warm and welcoming smile/greeting makes a visit to the dealership a pleasure Happy Birthday to Derek, who was my service advisor working hard on his birthday More
by UNITE2HELP
Other Employees Tagged: Abby Abouzeid
January 17, 2019
Great experience again. Left turn signal not working. Derek worked a full service in. My service date was to be next month. To accommodate me he fit that in while repairing my turn signal. Derek worked a full service in. My service date was to be next month. To accommodate me he fit that in while repairing my turn signal. More
by AW4123
January 17, 2019
excellent service and overall treatment While my recall service was excellent completed completely in a timely manner, I have one issue with the dealership's parts department. On my past two While my recall service was excellent completed completely in a timely manner, I have one issue with the dealership's parts department. On my past two visits for service, I have tried to buy touch-up paint for my vehicle, In both cases it was out of stock I think you should have a process to follow-up on such requests to get the item requested and mail it to the customer. More
by jbenande
