Derek Kincebach
Derek Kincebach at Tustin Lexus
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Derek Kincebach

Service Consultant

Tustin Lexus

45 Auto Center Dr
Tustin, CA 92782

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4.9
173 Reviews
4.9

173 Reviews

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173 Reviews of Derek Kincebach

September 05, 2024

Dealership Rating
Employee Rating

Derek KINCEBACH and his service always provide me with exceptional customer service each and every time I visit Tustin Lexus. Kudos to Derek and his TEAM!!! More

by rfred333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Greg Lawson in Finance

Sep 07, 2024

Tustin Lexus responded

Hi, we're happy you found our staff to be so supportive during your experience here at Tustin Lexus. Please don't hesitate to reach out if there's anything additional we can do for you.

September 03, 2024

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Employee Rating

Great customer service, cleanliness, acknowledged, friendly, will continue the service at this location, and refer family More

by Tt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Iman Azimi, Rick Massucci

Sep 06, 2024

Tustin Lexus responded

Hi, we are very happy to have provided you with such a positive experience! We hope you have a great day!

August 27, 2024

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Employee Rating

Took much longer than estimated and labor rates are very high. One service was left off list so I have to make another trip More

by srixson1945
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 31, 2024

Tustin Lexus responded

srixson1945, Thank you for informing me about your recent service experience. Please know that we are looking into your concerns, and will be reaching out to you soon to assist. If there is anything I can do in the meantime, please, feel free to contact me. Ray Wood General Manager wwood@tustinlexus.com

August 19, 2024

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Employee Rating

Quick Service as I requested a waiting period for my 5000 Mike service that was previously scheduled. More

by henryckim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Iman Azimi, Rick Massucci

Aug 23, 2024

Tustin Lexus responded

Hello, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 17, 2024

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Employee Rating

I’m so happy with the service at Tustin dealership and hopefully my next service will be better. More

by Levtinh1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Iman Azimi, Rick Massucci

Aug 19, 2024

Tustin Lexus responded

Hi, thank you for sharing your positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

August 11, 2024

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Employee Rating

Alex Kim is an awesome person, I have dealt with him, and I just keep returning back to him More

by asi202rbt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 15, 2024

Tustin Lexus responded

Hi, we're happy you found our staff to be so supportive during your experience here at Tustin Lexus. We hope you have a great day!

August 10, 2024

Dealership Rating
Employee Rating

I went in for oil change and there wasn't any heavy pressure to do anything else, they told me the problems and when I told them I'll fix it later nobody tried to pressure me which is something I appre More

by ta500004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Iman Azimi, Rick Massucci

Aug 12, 2024

Tustin Lexus responded

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 06, 2024

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Employee Rating

The inspection fee($1000) is way too high, should be lower than half or less More

by Mss4348
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 14, 2024

Tustin Lexus responded

Thank you for bringing this to my attention. I apologize for this negative experience you had with us. I would like an opportunity to fix this and to earn your business, please contact me at wwood@tustinlexus.com. I look forward to speaking with you. Ray Wood, General Manager

August 02, 2024

Dealership Rating
Employee Rating

The staff received us very patiently and carefully. The vehicle inspection was very careful. Very satisfied. More

by Juan Lei
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Iman Azimi, Rick Massucci , Dennies

Aug 04, 2024

Tustin Lexus responded

Hi Juan, we're happy you found our staff to be so supportive during your experience here at Tustin Lexus. Feel free to reach out to us if you need anything. Have a wonderful day.

July 19, 2024

Dealership Rating
Employee Rating

My problem isn’t with Tustin Lexus . My problem is trying to call and speak to a person and only being able to reach a call center. No one there to help and it makes for horrible custome More

by lori.rosenberg
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 27, 2024

Tustin Lexus responded

lori.rosenberg, Thank you for your feedback about this lack of communication, this should not have happened, and I apologize for any inconvenience you faced. Your concerns will be shared with our team so that similar situations can be addressed and prevented in the future. If there is anything I can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place on this visit. Ray Wood General Manager wwood@tustinlexus.com

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