Derek Deckens
Derek Deckens at Royal Buick GMC of Tucson
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Derek Deckens

Sales / Lease Consultant

Royal Buick GMC of Tucson

815 West Auto Mall Drive, Lot A
Tucson, AZ 85705

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4.7
72 Reviews

I'm a happily married man with 2 beautiful kids. I love talking to people, getting to know them, and I love helping others. I also happen to love cars. I have finally found a career that allows me to use my strengths and have fun while I'm at it.

Dealership Experience

8 yrs, 7 mos

Industry Experience

8 yrs, 7 mos

4.7

72 Reviews

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72 Reviews of Derek Deckens

May 09, 2024

Dealership Rating
Employee Rating

During a recent transaction with the purchase of a new vehicle Derek was our sales advisor he was absolutely amazing ! He is very knowledgeable and polite there is a reason he is highly rated for several More

by Sarah
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes
May 10, 2024

Royal Buick GMC of Tucson responded

Thank you, Sarah, for your kind words about your experience with Derek at Royal Buick GMC Cadillac! I'm thrilled to hear that Derek provided you with excellent service and made your car buying experience enjoyable. We are fortunate to have him on our team. I appreciate your recommendation and look forward to assisting you in the future. Best, Todd - Royal Automotive Group, feedback@royaltucson.com

April 27, 2024

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Derek Deckens helped me get into the vehicle I wanted and was an outstanding help. I will highly recommend him and this dealership to anyone I know. More

by annavalerie33098
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Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Apr 30, 2024

Royal Buick GMC of Tucson responded

I really appreciate the kind recommendation, Anna. I would be happy to welcome your family, friends, and anyone else you send our way! Hopefully, I will see you back again as well! Best, Todd - Royal Automotive Group, feedback@royaltucson.com

March 28, 2024

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Derek and Scott are the best, we have bought several cars over the years from Royal Buick and wouldnt think of going anywhere else, they go above and beyond for their customers and make car buying easy. More

by lisahudson119
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Scott Chambers, Chris Savastano , Lea Ellsworth

Mar 29, 2024

Royal Buick GMC of Tucson responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day, Lisa. Best, Todd - Royal Automotive Group, feedback@royaltucson.com

March 23, 2024

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Germaine is not personable and will disregard you. Provides poor customer service in multiple occasions and makes you feel like you don’t know what you are talking about. Had multiple issues with my v More

by Buickdriver
Recommend Dealer
No

Other Employees Tagged: Justin Smith , Germaine Kendrick

Mar 25, 2024

Royal Buick GMC of Tucson responded

Thank you for your feedback. Here at Royal Buick GMC Cadillac, we pride ourselves on customer satisfaction, and it appears that your recent experience with our staff does not reflect that. Please contact me at your earliest convenience so that we can discuss this issue in greater depth. I look forward to hearing from you soon. Best, Todd - Royal Automotive Group, feedback@royaltucson.com

January 25, 2024

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Great place to buy a car bought my past two cadillacs from them be careful though they say they are not commissioned sales but they do get paid per how many cars they sell. As always stay vigilant when g More

by 24kJake
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Scott Abbott, Jake Mullen , MaryLou Monroe

Jan 26, 2024

Royal Buick GMC of Tucson responded

Jake, I appreciate your review of Royal Buick GMC Cadillac and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Best, Todd - Royal Automotive Group, feedback@royaltucson.com

December 08, 2023

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I went to the dealership to look at a car I saw on cars. com. It wasn't ready for sale so a sales person showed me an alternate. They were kind....it was my birthday... Easy to work with and made a concer More

by dmgilmore41
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Amanda Hayes

Dec 11, 2023

Royal Buick GMC of Tucson responded

Thank you for leaving us this review. I am very happy to hear that we could help get you set up with the perfect new car. If there is anything more we can do for you, please feel free to come back and see us anytime! Take care. Best, Todd - Royal Automotive Group, feedback@royaltucson.com

September 13, 2023

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Excellent customer service. The staff was very helpful all around. Couldn’t have asked for a better used car buying experience. The sales and service men were 100 percent true t More

by Elliot
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Alex Solis Vega

Sep 14, 2023

Royal Buick GMC of Tucson responded

Thank you for leaving us this great review, Elliot! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Best, Todd - Royal Automotive Group, feedback@royaltucson.com

August 27, 2023

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Overall my experience was very good. My salesman was exceptionally helpful without being too pushy. More

by Lygonz
Sales Price Transparency
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Andy Villa

Aug 29, 2023

Royal Buick GMC of Tucson responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Best, Todd - Royal Automotive Group, feedback@royaltucson.com

July 11, 2023

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Absolute pleasure to work with Royal. My new Yukon was the fourth purchase over the years from Royal. Derek was great to work with and made the process easy. More

by Judy Scott
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Jul 13, 2023

Royal Buick GMC of Tucson responded

Judy, it was a pleasure to read about your fourth car-buying experience at Royal Buick GMC Cadillac. Congratulations on your new Yukon! Our top priority is delivering top-notch service without making our guests feel rushed or pressured in any way. It's delightful to know Derek provided you with such a memorable and outstanding experience. It's fantastic that we have earned your trust and repeat business; I look forward to seeing you again in the future! Best, Todd - Royal Automotive Group, feedback@royaltucson.com

July 04, 2023

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Employee Rating

If you are in the market to buy a car, Derek Deckens is your man. We put in a request for the vehicle we wanted to buy and Derek called us immediately and sent us several cars that we could look at before More

by tpenta1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 06, 2023

Royal Buick GMC of Tucson responded

Congratulations on your new vehicle. Thank you for writing such a great review about your experience at our dealership! I appreciate the feedback and am pleased that your experience with Derek was so positive. We do our best to make sure all of our customers leave with the right vehicle and I am glad that you're enjoying yours. I look forward to seeing you again. Best, Todd - Royal Automotive Group, feedback@royaltucson.com

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