Derby Monroe

Very friendly and excellent customer service. Quick on doing the service and the inspection after the service is done. Quick on doing the service and the inspection after the service is done. More

by sherriboib Verified Customer Verified Customer

Report | Print

Great getting our vehicle back to us. Darby Monroe was very helpful in connecting my phone e to my car. Darby Monroe was very helpful in connecting my phone e to my car. More

by KITTYCATLOVER581965 Verified Customer Verified Customer

Report | Print

Darby is an awesome service rep. Never have had any issues. Work and car was return as expected. Never have had any issues. Work and car was return as expected. More

by MERL3 Verified Customer Verified Customer

Report | Print

Darby was such a great help & communication was very clear through the service over three days. clear through the service over three days. More

by NOEMAIL_5098451763 Verified Customer Verified Customer

Report | Print

They did everything right and I am happy with the results. Now I get to enjoy my car. results. Now I get to enjoy my car. More

by HERRERAVICTOR28 Verified Customer Verified Customer

Report | Print

Always trying to get out of warranty or blaming on customer. Service writers are very rude customer. Service writers are very rude More

by NIC9 Verified Customer Verified Customer

Report | Print

Noah was super nice and friendly. Great experience. Will be coming back for all of my trucks service needs Great experience. Will be coming back for all of my trucks service needs More

by frank Verified Customer Verified Customer

Report | Print

Darby was awesome! Very friendly and professional. 👍 she was thorough in everything she did. I’ll be sure to deal with her in the future. Very friendly and professional. 👍 she was thorough in everything she did. I’ll be sure to deal with her in the future. More

by Wandadavis Verified Customer Verified Customer

Report | Print

It's hard to get scheduled for service but once in they do good work do good work More

by IAN.J.VELASQUEZ Verified Customer Verified Customer

Report | Print

We purchased a used F150 from here about a month and a half ago. The sales dept was wonderful. Our salesman did not overwhelm us and was very helpful with anything and everything we could have asked for. half ago. The sales dept was wonderful. Our salesman did not overwhelm us and was very helpful with anything and everything we could have asked for. After purchasing we had found the oil pan was leaking which was covered under out extended warranty. We took the truck into the service dept to get it fixed and we were not impressed with the service at all. After dropping it of, with an appointment, we waited 2 days before we even heard anything. This was only because I had to go in person and ask. They would not answer their phone and would not return calls. On the third day they finally sent us the info for approval to start repairs. We approved it and were told the parts would be there the next day. Did not hear anything for another 3 days until we had to reach out yet again and were told it would be done on Wednesday. It was not done when they said it would be and yet again only found this out when we reached out ourselves again. Then it would be Thursday by noon and yet again heard nothing. Finally got ahold of them and they said they had not finished the job because our battery was bad and it needed a new one. I told them to just jump it and we would come get the truck. On top of that all they had recommended some services that they said needed done and one of them was a cooling system flush based on the mileage of the vehicle. They had just flushed the cooling system on this truck right before we purchased the truck. So they tried to sell us another flush when their shop had just done it and had record of it because it was recorded and in the Carfax of the vehicle. After picking up the truck I was not happy with the service so I talked with the service manager and general manager. The general manager was nice and wanted to help but the service manager was very rude. She kept making excuses for why they did what they did. This made it seem like I was in the wrong for even saying anything. I asked them why the battery was said to be bad as we just bought the truck and i was advised this was checked when we bought the truck. At the time it very much seemed like either they sold us a truck with a bad battery and said they checked it on the used vehicle inspection and it was fine or they were just trying to upsell me a battery I did not need. They tested the battery and it was bad and I was told its normal for a battery to be fine and then bad in a month and a half which is not true. I tried to talk to the service manager about this and she would not even let me speak and would talk over me. The sales dept said that because of the situation they would put a new battery in free of charge for us. Again the sales dept was the only people that made us feel like they cared. I was then told by the service manager that because they were "making it right" that she expected me to leave a 5 start review. This is why this is a 5 star review but I was not going to lie and say that we had a good experience. Very much seemed like she was trying to bribe me into giving a good review. Only after all was said and done did the service manager finally "apologize". It did not seem sincere but just a way to make it seem like they "made it right". Needless to say we will not be taking out truck back here for service which is sad because this is our local dealer and we were very impressed with the sales dept but unfortunately the service dept has ruined the experience for us. More

Report | Print