Dennis Park

Just purchased my 3rd car, a 2022 Toyota Hatchback, from Mossy of Pacific Beach. I have never felt pressured from any personnel at Mossy, sales or services. James Contreras helped me with my purchase and he Mossy of Pacific Beach. I have never felt pressured from any personnel at Mossy, sales or services. James Contreras helped me with my purchase and he was extremely chill. Thank you James. More

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This was one of the best experiences working with a dealership I’ve ever had. At no point was Derek pushy, he was fair on price and worked for us to get the best deal. It’s because of him that the sale dealership I’ve ever had. At no point was Derek pushy, he was fair on price and worked for us to get the best deal. It’s because of him that the sale was done, otherwise I was open to working with other dealerships, but he sold us. More

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I love toyota not mossy Toyota of pacific beach horrible. Pressure sales tactics Horrible customer service Over priced service packages by 3k I found scratches on my car after service the ser horrible. Pressure sales tactics Horrible customer service Over priced service packages by 3k I found scratches on my car after service the service tech walked outside took pics with his iPhone then reviewed the two he couldn’t see the scratches on their iPad. Service tech walked up to me while I was sitting and took a picture of me his name is Brian robitaille he is a horrible service tech. Gina Gonzales should not be in customer relations she lies for their employees More

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Thank you for taking the extra time to follow up and my search for the perfect replacement for my 99 Camry, I look forward to working with you and Mission Bay Toyota service department for many years. search for the perfect replacement for my 99 Camry, I look forward to working with you and Mission Bay Toyota service department for many years. More

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How can I even explain the experience that I had with Tom and Mark other than disgusting, dishonest and unbelievably unprofessional. I had been texting with them for days and had an appointment at 1:30 today and Mark other than disgusting, dishonest and unbelievably unprofessional. I had been texting with them for days and had an appointment at 1:30 today to look at a car for my mom. However, when my mom's current car tire blew (1.5 hours away), I had to drive to get her. I immediately called and texted to reschedule for 4pm. They confirmed the new time. after getting her and my little sister, we rushed to the dealership. We hopped in the car and went for a test drive knowing we would buy it when we got back. BUT that's where the nightmare began. As soon as we got back from the test drive, we were told that the card had sold!!! How did they not know that 15 mins before? How do the sales people not communicate? why did they string be along to where I just drove 3 hours to get to our appointment for this specific car that we've been communicating about for days for my mom? And they didn't have the respect to tell me that the car wasn't available? i did get upset at the salesmen because it's their job to sell cars that are available! Tom and Mark are scammers to a "T". More

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SUPER SHADY- I had heard the rumors, and went anyway. ALL TRUE!!! They advertised a 2021 4Runner Limited for MSRP on their webpage, AutoTrader, and on the Window of the 4Runner. Confirmed it was in st ALL TRUE!!! They advertised a 2021 4Runner Limited for MSRP on their webpage, AutoTrader, and on the Window of the 4Runner. Confirmed it was in stock, the price, and drove down to see it and see if we could close a deal. When we sat down, they brought paper with the price breakdown, that had a $9,000 NINE THOUSAND DOLLAR ADM "adjusted dealer markup"? Needless to say they wouldn't budge. I even offered full MSRP. So I walked. TOTALLY SHADY TO PULL THIS ONCE YOU DRIVE 30 Miles to get there and plan on buying. I've send an email to the General Manager TRAVIS MOSSY. We'' see if he even gets it. Unless you like to get bait and switched, or pay 20-30% over the list price, you have better steer clear. More

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