Dennis Hoatson
Dennis Hoatson at Nucar Toyota of Norwood

Dennis Hoatson

Assistant Internet and Phone Sales Manager

Nucar Toyota of Norwood

277 Providence Highway
Norwood, MA 02062

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36 Reviews
not yet
rated

36 Reviews

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Dealership Experience

11 yrs, 7 mos

Industry Experience

11 yrs, 7 mos

Languages Spoken

English English

36 Reviews of Dennis Hoatson

July 23, 2024

Dealership Rating
Employee Rating

we put a deposit down on a new car and was told it was refundable. within 24 hours we changed our minds and told them we wanted our deposit returned. after many calls to the sales person, the sales mana More

by jimmymac
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Rick Malabre

Jul 26, 2024

Nucar Toyota of Norwood responded

Thank you for bringing this to our attention. We're truly sorry to hear about the difficulties you've encountered with your deposit refund. This is not the experience we aim to provide. Please give us a call at 866-633-0557 so we can address this matter immediately and work towards a resolution. Your satisfaction is important to us, and we appreciate the opportunity to make things right.

December 03, 2022

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Employee Rating

They sold me a car in June with non-working rain-sensing wipers. It appears the original owner replaced the windshield with a non-Toyota windshield so they won't work. Their solution was to ask my insuranc More

by Eddie T.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Dec 03, 2022

Nucar Toyota of Norwood responded

Eddie, Thank you for taking the time to share your feedback with us. I would like to speak with you about your windshield and wiper replacement inquiry and your communication with our staff. When you have a moment, can you please email me your preferred contact information or reach out to me directly to discuss this further? Best, Jessica Costello Customer Relations Manager (781) 255-6013 jcostello@boch.com

Dec 07, 2022

Eddie T. responded

Update 07Dec22: I responded to Jessica immediately on Friday since I was still up at 11pm and finally got an actual reply on Monday and I provided a time I was available to talk on Tuesday. As I expected, no call on the day nor the day after (today). So my opinion has not changed, this whole tactic of automated "communication" is laughable and it's not fooling anyone. I wonder how well they would like it if the shoe was on the other foot, a little empathy would go a long way instead of automated statements and communications. I don't think i'm being irrational or crazy by wanting to have a car where everything works, but maybe in Boch Toyota's eyes that's the definition of crazy.

Dec 16, 2022

Eddie T. responded

Update 16Dec22: I was able to finalize touch base with Jessica on the phone and spoke about the issues that I encountered. With her help, Boch Toyota took responsibility and replaced the windshield on Wednesday with the appropriate windshield. They provided me with a vehicle so I didn't have to wait at the dealership which was very much appreciated. Everything was completed to my satisfaction on Wednesday after they tested everything. I was able to verify that today with all the rain we had, the rain-sensing wipers worked flawlessly. Thanks to Jessica, Chris Gray and Johnny from sales for their work to correct the issue. I'm happy with the outcome and glad they listened to my feedback.

October 07, 2022

Dealership Rating
Employee Rating

Boch Toyota just sold me a car with the maintenance light on isn’t there a lemon law 𝐨𝐫 𝐬𝐨𝐦𝐞 𝐭𝐡𝐢𝐧𝐠 and over charged me $𝟏𝟎𝟎𝟎 𝐰𝐡𝐚𝐭 𝐢𝐬 𝐭𝐡𝐞 𝐰𝐨𝐫𝐥𝐝 𝐜𝐨𝐦𝐢𝐧𝐠 𝐭𝐨 More

by Bowdentavon5045
Customer Service
Friendliness
Price
Recommend Dealer
No

July 01, 2022

Dealership Rating
Employee Rating

My experience was exceptional! Everyone that I dealt with was friendly and professional and efficient! I felt very valued as a customer! More

by Paula
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Aiman Tomas, David Lee Hsieh

June 30, 2020

Dealership Rating
Employee Rating

Nice friendly people. Good selection of vehicles. Prices seemed good. Clean facility. I would recommend Boch Toyota to others. I will always look to Boch Toyota in the future when buying a car. More

by FJJ1776
Recommend Dealer
Yes

Other Employees Tagged: Andrew Bowen

June 26, 2020

Dealership Rating
Employee Rating

Terrific customer experience. Kyle handled my paperwork within minutes. He called me with an update in the afternoon, giving me time to prepare to return. I’ll definitely return. More

by Nick
Recommend Dealer
Yes

Other Employees Tagged: Kyle Arruda

June 26, 2020

Dealership Rating

Did not like my experience here at all. And it my last. The salesman were never there to help you out even tho I was buying a car. Tried to give me different hubcaps that were very cheap and also told me I More

by MARGOGILLIS70@gmail.com
Recommend Dealer
No

Other Employees Tagged: Too many people to remember. Never the same person They did not care if I bought the car or not.

June 19, 2020

Dealership Rating
Employee Rating

Great dealer i'm on my third toyota Rav 4 now , if i have to change my 2016 on i will take it here again .your hard work paid off. More

by DERONVILLE
Recommend Dealer
Yes

Other Employees Tagged: Rob Bardwell, Mark Greenberg, Chase Calef , Majed Abdalla, Joe Baribeault, David Demosthene, John Dwyer, Amer Hajou, Hung Ly, Deronville Kenold

June 17, 2020

Dealership Rating

Sales team couldn't find my truck that I had an appointment to look at. Registry dept couldn't find my registration cost me time More

by michaelvlp
Recommend Dealer
Yes

June 08, 2020

Dealership Rating
Employee Rating

Awful experience. We asked for a quote on a car, they never gave it to us. When we went in for a scheduled appointment, the salesmen only gave us two word answers, and no insight to some of one questions More

by ESMITH910
Recommend Dealer
No

Other Employees Tagged: Gilbert Perea, Rob Bardwell, Mark Greenberg , Majed Abdalla, John Dwyer, Amer Hajou, Hung Ly, Tyler Mason

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