Demetri Gounaris | Page 20

Service agent always comes through Demetri sold me my Subaru crosstrek and has been very helpful ever since. As it was the first car I’ve bought in 20 years, I had a lot of questions re Demetri sold me my Subaru crosstrek and has been very helpful ever since. As it was the first car I’ve bought in 20 years, I had a lot of questions regarding the various facets. Demetri was available by phone and email whenever I had a problem. He was infinitely patient and recently helped me get a new battery ON A SATURDAY! I couldn’t recommend anyone more highly for his patience and probity. Bravo Demetri! More

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Car was promised and delivered. Andy handled the order and Demitri talked us through all the new bells and whistles. Love my new Subaru Forester!p and Demitri talked us through all the new bells and whistles. Love my new Subaru Forester!p More

by JORDANLEEDS33 Verified Customer Verified Customer

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Wonderful exprerience I loved working with Demetri - he made the entire experience easy and fun. I would recommend him to others. The same can be said of Mike - he was frie I loved working with Demetri - he made the entire experience easy and fun. I would recommend him to others. The same can be said of Mike - he was friendly and knowledgeable. More

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Demetri was an excellent and knowledgeable Sales Consultant that made my experience of buying my first car as smooth as possible. Highly recommend him to anyone interested in a Subaru vehicle. Consultant that made my experience of buying my first car as smooth as possible. Highly recommend him to anyone interested in a Subaru vehicle. More

by Migra251 Verified Customer Verified Customer

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Fifth Subaru in the family, two are retired.Dealership Fifth Subaru in the family, two are retired. Dealership always been extremely pleasant and know the vehicles really well. Great dealership, I recomme Fifth Subaru in the family, two are retired. Dealership always been extremely pleasant and know the vehicles really well. Great dealership, I recommend Star any time I'm asked where I bought my Subaru. More

by COSTAS1 Verified Customer Verified Customer

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Everyone at Star Subaru was great. From the moment you walk in, receptionist, salesman and management even valet, they just made you feel at ease. They didn’t hassle you, you made your decision with their walk in, receptionist, salesman and management even valet, they just made you feel at ease. They didn’t hassle you, you made your decision with their help. They made you feel like family. I would recommend them to my friends and family. Shoutout to Demetri our salesman, Phil the GM and Mike our finance manager. Great job. Thanks for your hard work and dedication. My crosstrek is awesome. More

by DCRANEFAMILY Verified Customer Verified Customer

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The salesman that sold us the car was Demetri. I have purchased at least a dozen new vehicles in my lifetime and I must say he was the best. His patience, his knowledge, his demeanor, his honesty, were a purchased at least a dozen new vehicles in my lifetime and I must say he was the best. His patience, his knowledge, his demeanor, his honesty, were all top notch. I would recommend him if you are thinking of buying a Subaru. The car is great. More

by elmplumb Verified Customer Verified Customer

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I initiated the sales process via the internet and email. Once we agreed on the price and the car would be available in two days I decided to come in and purchase the car for cash price. The price for auto Once we agreed on the price and the car would be available in two days I decided to come in and purchase the car for cash price. The price for auto was calculated and given to me over the phone by Sonja. When I arrived with cashiers check I was met by Sonja and I met Kristal who handled the paperwork. As t some point Kristal calculates the amount and tells me it doesn’t include some fees. I disagreed with her and told her this was the out the door price given to me by Sonja, eventually I was told I had the correct price. Kristal then tells me the car is not going to be available in two days that it would take five days. I was disappointed but ok. I paid for car in full with cashiers check and When we leave I expected the car to be ready in five days however i continue to follow up with Kristal and I am told the car will not be ready. I finally am told 10 days later the car is ready for pick up. When I arrive I meet Kristal who asked me if I have the check to pay for the car. I am shocked as I already gave her the check on day one so I inform her of such. Then the inventory coordinator mike tells me the car may not be ready and I may not get the car today, he finally determines the car can be released but Kristal didn’t follow proper procedures He also determines that Sonja and Kristal over charged me with the final out the door price and I would be getting a refund. I am shocked at the incompetence of both Sonja and Kristal not double checking these numbers. Kudos to Mike for catching this. Lastly, I am handed all the paperwork to fill out by Kristal. One piece of paper was a rating report for her job in selling me the car. I was asked to fill it out in front of her which I felt uncomfortable doing. I wanted to rate her lower than I did but I wanted to get the heck out of the dealership and didn’t want to hurt her feelings. This rating form should be submitted by the customer in privacy in a drop box or similar. I walked in buying the car, if I had to expect Kristal to sell me the car I don’t think I would have bought it. The whole interaction was a little bizarre I felt like this was the first car she was selling. At the end of the day mike the inventory guy was good, and when I called there was a geek gentleman who was sales who helped me a great deal christoa ?? He is aces too. I was not pleased otherwise. Kristal not even listed on sales team? More

by 1st time Subaru Verified Customer Verified Customer

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This dealership is excellent. The salesman was very friendly and informative. The whole process of leasing a car went smooth. It was the second time I leased a car from there. friendly and informative. The whole process of leasing a car went smooth. It was the second time I leased a car from there. More

by JP Verified Customer Verified Customer

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Had a great experience Demetri was great A very good new car buying experience I will definitely recommend star and Demetri to anyone who asked car buying experience I will definitely recommend star and Demetri to anyone who asked More

by kduffy7556 Verified Customer Verified Customer

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