Deion Thomas
Deion Thomas at Five Star Subaru of Grapevine

Deion Thomas | Page 5

Express Service Advisor

Five Star Subaru of Grapevine

2651 William D Tate Ave
Grapevine, TX 76051

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5.0
98 Reviews
5.0

98 Reviews

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98 Reviews of Deion Thomas

April 02, 2025

Dealership Rating
Employee Rating

This dealership has great people whether from the service center, sales and management! Though I’m not really happy with my car, they make things better by being so helpful! More

by Big Wooee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Manager name: Jason

Apr 02, 2025

Five Star Subaru of Grapevine responded

Thank you, Big Wooee, for taking the time to share your Five Star Subaru experience. Deion, Jason, and I welcome any additional maintenance questions at 817-438-1700. We are here with advice any time you need it. Take care, Jakob Ritter, Service Director

March 13, 2025

Dealership Rating
Employee Rating

Great experience. Dion met me immediately at my car. Asked if I would like the free car wash that was included, told me how long the service would take, and checked in More

by Vic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 14, 2025

Five Star Subaru of Grapevine responded

Vic, It's great to know that Dion's service met your expectations. We're committed to providing efficient and customer-focused service, and we're glad he made your visit a success. We appreciate your loyalty at Five Star Subaru. Reach us at 817-438-1700 any time. Safe travels, Jakob Ritter, Service Director

February 28, 2025

Dealership Rating
Employee Rating

Very friendly, courteous, polite, respectful and knowledgeable. Patient with my questions and a very clean place. More

by Irma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 01, 2025

Five Star Subaru of Grapevine responded

Thank you, Irma, for choosing the Five Star Subaru service team for your car's care! Deion and our techs want to hear from you at 817-438-1700. Keeping you knowledgeable and your vehicle running well is the goal. Safe travels and thanks again! Best regards, Jakob Ritter, Service Director

February 22, 2025

Dealership Rating
Employee Rating

5 Stars for Five Star Subaru! Bought and serviced my Outback there. It’s a great place. Service department is always helpful and courteous. Took car in today for new tires and Dei More

by Betcee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 23, 2025

Five Star Subaru of Grapevine responded

Betcee, Thank you for choosing the Five Star Subaru service team for the care of your car. Deion and our techs want to hear from you at 817-438-1700. We are here to share our advice and expertise. Safe travels and thanks again for choosing our service center. Best regards, Jakob Ritter, Service Director

February 04, 2025

Dealership Rating
Employee Rating

They listened to the problem I had with the car. I received the best customer experience by answering my questions and concern. More

by maximuslunar
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin

Feb 04, 2025

Five Star Subaru of Grapevine responded

Thank you, maximuslunar, for bringing your car to Five Star Subaru. Any time you need automotive advice, give us a call at 817-438-1700. We are more than happy to share our knowledge and expertise. Best regards, Jakob Ritter, Service Director

January 31, 2025

Dealership Rating
Employee Rating

I purchased my Ascent from a different dealership that’s far from my home, but I went to the Grapevine Sam Pack 5 Star Subaru for my first maintenance. It was a great experience and much better than my buyi More

by sharon.aitken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kyle

Feb 01, 2025

Five Star Subaru of Grapevine responded

Thank you, sharon.aitken, for choosing Five Star Subaru for the care of your Ascent. Kyle, Deion, and I welcome questions befween visits at 817-438-1700. We want to make certain you are knowledgeable about your car and its care. Best regards, Jakob Ritter, Service Director

January 30, 2025

Dealership Rating
Employee Rating

The customer service is simply unmatched! Deion was ready to great me, hear exactly what I wanted and had a loaner vehicle ready to go!His attentiveness to my day being uninterrupted was pric More

by Cherron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kenny Gaines

Jan 31, 2025

Five Star Subaru of Grapevine responded

Thank you, Cherron, taking the time to recognize Deion, Kenny, and Five Star Subaru. We are happy to have been able to share our knowledge in both the sales and service departments. Reach us at 817-438-1700 when you have vehicle questions. We are here for you! Take care, Jakob Ritter, Service Director

January 17, 2025

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Employee Rating

super nice folks all around, Shannon has by far been the best salesperson I have delt with very pleasant and helpful More

by MR7724
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 17, 2025

Five Star Subaru of Grapevine responded

MR7724, Thank you for shopping with Shannon and your Five Star Subaru sales team. We are focused on helping you enjoy your new car. Let us know if you need our technical or maintenance knowledge at 817-438-1700. Congratulations! Best regards, David Cheney, General Sales Manager

January 05, 2025

Dealership Rating
Employee Rating

We don’t remember any interaction with Greg Cryer, but Taylor and Corbin Beck (finance) did an excellent job of explaining details, car features, etc. Overall, we are very pleased with our 5-star Subaru More

by KJMILLER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Taylor Greene, Corbin Beck , Colin Housknecht

Jan 06, 2025

Five Star Subaru of Grapevine responded

Congratulations, KJMILLER, on the purchase of your new car from Five Star Subaru. Taylor, Corbin, and our entire team remain available at 817-438-1700. We look forward to helping you fully enjoy your Subaru. Thank you for sharing! Take care, David Cheney, General Sales Manager

September 04, 2024

Dealership Rating
Employee Rating

Once again it was a pleasure to have my car serviced at five star subaru. More

by Donavs
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lauren Cano

Sep 05, 2024

Five Star Subaru of Grapevine responded

Donavs, We're so grateful for your positive review and continued loyalty. Your support means a lot to us. Thank you for choosing Five Star Subaru. We look forward to scheduling your next service appointment at 817-438-1700. Best regards, Jakob Ritter, Service Director

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