Dee Dhanraj | Page 28

I always have confidence that work done on my Outback is done well. They are very communicative and I appreciate that! Timely and straightforward, always trustworthy! We done well. They are very communicative and I appreciate that! Timely and straightforward, always trustworthy! We More

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I brought my 2019 Forester in for service because it periodically fails to unlock the power rear cargo door. The technician Ryan checked with Subaru Corp and did a software upgrade that makes the rear periodically fails to unlock the power rear cargo door. The technician Ryan checked with Subaru Corp and did a software upgrade that makes the rear cargo door latch harder. Unfortunately it does nothing to fix the problem where the rear cargo door fails to open. Go on the internet and you will learn other people are experiencing this same problem. I want Subaru to buy back my Forester as I don’t have the time of day for a defective lemon vehicle. More

by JRKNUESEL Verified Customer Verified Customer

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All the alarm lights were on - I just stopped in without an appointment - they told me later that day what it was and had it worked on by the next day. Great service! an appointment - they told me later that day what it was and had it worked on by the next day. Great service! More

by zinnia3096 Verified Customer Verified Customer

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Great customer care Backstory: I had my Crosstrek in for a 60,000 service (approx $1500) and asked them to check on a low idle sensation I'd been experiencing. I picked u Backstory: I had my Crosstrek in for a 60,000 service (approx $1500) and asked them to check on a low idle sensation I'd been experiencing. I picked up my car a day later and although they didn't find anything in particular related to the low idle, swapping out spark plugs (miss-firing) may solve the issue. Drove the car for the next 7-10 days and was still experiencing a low idle (stop lights & stop signs) so I made another appointment; Nicole set me up with a loaner car - super convenient. Dropped off my car, described the issue again (I have been through a couple tanks of gas in the last month). They let me know it would be about $150 for the diagnostic and they'd let me know if they found anything. Unfortunately, without delving deep into the engine (no check engine light - no codes to reference) I opted to pick it up and see just see what happens. I expected to pay the invoice when I picked up the car - diagnostic fee - but there was no charge on this occasion. Review: This is my second Subaru with Luther White Bear. I really appreciate the communication and efforts from the entire service team. Every interaction is professional. They provide great customer care that fosters long-term customer relationships. More

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Everything is so easy from beginning to end. It’s so easy to make the appointment. They always have times that are convenient. The team there are so polite and kind, everything is explained up front and easy to make the appointment. They always have times that are convenient. The team there are so polite and kind, everything is explained up front and no surprises. More

by Kris Solheim Verified Customer Verified Customer

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Super professional and great to deal with! I love all the precautions they are taking to keep people safe in their dealership! Thanks for being awesome! the precautions they are taking to keep people safe in their dealership! Thanks for being awesome! More

by mattnewberg Verified Customer Verified Customer

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It could have been better It took three trips to the dealer to get it fixed. They called when it was done, only to wait when I got there. It was'nt done. And, they didn't vaccu It took three trips to the dealer to get it fixed. They called when it was done, only to wait when I got there. It was'nt done. And, they didn't vaccum. It is fixed though. Thank you More

by MSPMCFLY Verified Customer Verified Customer

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Attentive service! Dee ensured he knew the problem. He communicated updates as they became available to him. I enjoyed the level of service provided to me. communicated updates as they became available to him. I enjoyed the level of service provided to me. More

by robert.ccasillas Verified Customer Verified Customer

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The Best car dealer I know. From Sam on to Chi and the service people. This is my 3rd Subaru from White Bear. Thank you!! service people. This is my 3rd Subaru from White Bear. Thank you!! More

by 1faith Verified Customer Verified Customer

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Great people, great service and will continue to do business with you. One of my favorite subaru dealers. I only wish that oil change was cheaper. business with you. One of my favorite subaru dealers. I only wish that oil change was cheaper. More

by XAIYANG73 Verified Customer Verified Customer

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