Deb Pyrro
Deb Pyrro at Kelly Ford
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Deb Pyrro

Receptionist

Kelly Ford

420 Cabot Street
Beverly, MA 01915

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4.8
12 Reviews
4.8

12 Reviews

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12 Reviews of Deb Pyrro

July 08, 2024

Dealership Rating
Employee Rating

Dave was extraordinarily knowledgeable, kind, patient, thorough, and truly wanted us to understand everything about our new Bronco sport. He went an extra million miles to help figure out why my FordPass More

by bethechangefirst
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dave Labrecque, Ted Pineault , Mike Pelletier, Gary Sbordone

Jul 08, 2024

Kelly Ford responded

Thank you so much, Beth, for sharing your wonderful experience with us! We're thrilled to hear that Dave provided you with extraordinary service and went above and beyond to ensure your FordPass was working perfectly. His dedication and willingness to stay late to help you truly exemplify the exceptional customer care we strive for at Kelly Ford. It's heartwarming to know that even though the sales employees who sold you the Bronco Sport were no longer at the dealership, Dave stepped in and treated you with such kindness and thoroughness, making you feel like his own customers. We couldn't be prouder of having Dave as a part of our team. Your loyalty over the past 18 years means the world to us, and we're grateful for customers like you. Thank you for choosing Kelly Ford, and for your glowing recommendation. We're here for you whenever you need us. Enjoy your new Bronco Sport!

February 12, 2024

Dealership Rating
Employee Rating

Communication and accountability for repairs are lacking honesty lacking and technical service lacking. An overall bad experience where something was broken by the technician now became an expense for us to More

by carmitstead
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ian Coyle, Ted Pineault , Adam Hoyt, Casey McCormack

Feb 26, 2024

Kelly Ford responded

We are sorry to learn about this, Carmitstead. Please feel free to reach out to us directly at 978-922-0059 so we can look into this further. Thank you!

September 21, 2023

Dealership Rating
Employee Rating

Great service excellent staff. the techs were awesome. Caitlin was very helpful when I got there. More

by portaginny33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Tarsook, John Arnold, Mark Galante, Ian Coyle , Sarah Britt, Adam Hoyt, Michael Myette, Caitlin Snow, Mohamed Zizi

Oct 13, 2023

Kelly Ford responded

Thank you, portaginny33, for sharing your positive experience at Kelly Ford! We're thrilled to hear that you received great service and encountered an excellent team during your visit. Caitlin and our dedicated technicians strive to provide top-notch assistance to every customer, and your kind words are a testament to their hard work!

August 25, 2023

Dealership Rating
Employee Rating

I had a big issue with my 2016 Ford Edge. My engine needed to be replaced and it was very stressful on me. My service rep Caitlin was unbelievably helpful and friendly. My car was in the More

by asland321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Myette, Caitlin Snow

Sep 21, 2023

Kelly Ford responded

On behalf of Caitlin, thank you, asland321! We are so happy to see that your engine was taken care of and that Caitlin made sure everything ran smoothly. Having any kind of engine issue is always stressful, so we are happy to see that everything was well taken care of and that Caitlin put you at ease. Again, thank you so much for taking the time to share this with us!

May 18, 2023

Dealership Rating
Employee Rating

Thank you Kelly ford for your Help. I’m in love with my new car. Ambrose my salesman was very knowledgeable about the product, the sales manager Mohamed was very nice to us and gave a g More

by Marie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ambrose Orlando , Mohamed Zizi

January 16, 2023

Dealership Rating
Employee Rating

Responded to my request. Did a great job. I’m very happy with the service. More

by keitht1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melvin DeLeon, Juan Flores

August 27, 2022

Dealership Rating
Employee Rating

Gabriel helped me purchase a car at Kelly Ford. He knew my wants and needs and quickly found me the right vehicle. Thank you! More

by Sjrl143
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Amanda Vantilburg , Gabrielle de Guzman, Melvin DeLeon, Kerriann Theriault

May 20, 2020

Dealership Rating
Employee Rating

Kelly Ford has been great to me since the beginning even though it wasn’t easy with the same problem. Melvin has been awesome and so hasn’t everyone from the service department. Deb has been very friendly e More

by MelissaB
Recommend Dealer
Yes

Other Employees Tagged: Melvin DeLeon, Adam Hoyt, Brian Trombetto

May 26, 2020

Kelly Ford responded

Hi Melissa! We are so glad to know that you have had such a great experience with us! It is great to know how helpful Melvin, Deb, and Adam have all been and that they have taken such good care of you. We really appreciate you taking the time to share your feedback with us! Thanks, Melissa!

October 16, 2019

Dealership Rating
Employee Rating

Low Tire Pressure I don't know what I'd do without Kelly Ford, they are top notch when it comes to service. I went in distressed because of low tire pressure only to fi More

by Wendy44gail
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Brian Trombetto, Angel was an ANGEL ?? ??????

Oct 17, 2019

Kelly Ford responded

Hi Wendy! We are glad that Brian, Deb, and Angel were all so helpful when it came to your service appointment! It is great that the low tire pressure was resolved and that both you and your car were well-taken care of. Thank you, Wendy, for sharing your experience with us!

November 09, 2018

Dealership Rating
Employee Rating

1-2-3-4 Amazing my 4th lease My relationship with Kelly Ford is a long and lasting one. I have worked with Brian Ambrose, Gary and Adam. I am always greeted with a smile and on More

by Happy in Beverly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Ambrose Orlando , Gary Sbordone, Brian Trombetto

Nov 14, 2018

Kelly Ford responded

We really appreciate your loyalty! Your experience really means a lot to us and we're more than happy to have you as a customer. Thank you!

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