Deana Hicks
Deana Hicks at Spitzer Toyota Monroeville

Deana Hicks

Service Advisor

Spitzer Toyota Monroeville

4710 William Penn Highway
Monroeville, PA 15146

4.9
167 Reviews
4.9

167 Reviews

Write a Review

167 Reviews of Deana Hicks

September 15, 2025

Dealership Rating
Employee Rating

Everyone was very friendly and helpful in the service department. Deana Hicks went above and beyond in making me feel like my every need was considered important. I appreciate talking with Deana, she w More

by robin0326
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Amber Barone

September 13, 2025

Dealership Rating
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The Sales people were kind, respectful and patient. The dealership has a clean friendly atmosphere. More

by platt1310
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

September 09, 2025

Dealership Rating
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Mr Charles Carter has taken care of my car service several times when I have come to Spitzer for car service. He has always been helpful and explained what was being done to my car and how to keep it More

by jcelaschi
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: charles carter

Sep 10, 2025

Spitzer Toyota Monroeville responded

You have our appreciation for trusting us with your vehicle's services and for leaving Charles your positive rating! Rest assured knowing we will continue to do our best to maintain your vehicle in the best running condition so that you can have the security of driving on the road.

September 06, 2025

Dealership Rating
Employee Rating

I always have a good experience when my car is serviced at Spitzer Toyota. Deana Hicks and James Thomas are always great at checking me in and keeping me up-to-date on my car. Justin Costello in the porch More

by Jb138
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Justin Costello , James Thomas

Sep 08, 2025

Spitzer Toyota Monroeville responded

Thank you for your wonderful review! Offering thorough and efficient service is so important to us, and we are glad that Deana and James consistently provide you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

August 19, 2025

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Great job Tyler Seddon, Deanna Hicks and Kyle Hembree. Thank you for taking great care of us, keeping us informed, and being patient with all our questions…Will highly recommend your dealership anytime… More

by vam09
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Kyle Hembree , Eric

Aug 19, 2025

Spitzer Toyota Monroeville responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Spitzer Toyota Monroeville.

August 12, 2025

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Great service department. Thoroughly satisfied with the visit. Scheduling was great, and did not need to wait a long time for an appointment. More

by Jim
Service Price Transparency
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Recommend Dealer
Yes
Aug 13, 2025

Spitzer Toyota Monroeville responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Spitzer Toyota Monroeville. We look forward to having you as one of our valued customers for many more years to come!

August 11, 2025

Dealership Rating
Employee Rating

The sales department and financing folks performed as a team and were transparent from the outset. Tyler Seddon was my salesperson and kept in constant communication with me throughout the sales process. H More

by Jfmedeiros939
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kyle Hembree, Jason Barkman , Ben Seddon, Tyler Seddon

Aug 11, 2025

Spitzer Toyota Monroeville responded

Providing a 5-star experience is our top priority, and we're sorry that we fell short here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

July 31, 2025

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Employee Rating

James Thomas was Excellent! Very pleasant and helpful. Kept me informed on everything going on with my truck! Even included a video! OUTSTANDING More

by mikedoty1958
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: James Thomas

Aug 01, 2025

Spitzer Toyota Monroeville responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

July 30, 2025

Dealership Rating
Employee Rating

I have been taking my car to Spitzer since I bought it 6 years ago and have always been treated with the utmost respect and courtesy. My car comes back completely checked over and any issues resolved. The More

by Mary Ann
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: James Thomas

Aug 01, 2025

Spitzer Toyota Monroeville responded

Thank you, Mary Ann! We appreciate your kind words for James Thomas and the team and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Spitzer Toyota Monroeville.

July 23, 2025

Dealership Rating
Employee Rating

James Thomas, our Service Manager, was perfect for his job. James was friendly and very helpful. He made us feel like family. Also, the technician working on the car did an excellent job. More

by lesnsteve73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 23, 2025

Spitzer Toyota Monroeville responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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