Dean Russo

Bait and Switch dealership, tires on advertised truck were not on actual vehicle vehicle, on completion of purchase one FOB produced when questioned why weren’t there two I was told I could buy a second were not on actual vehicle vehicle, on completion of purchase one FOB produced when questioned why weren’t there two I was told I could buy a second at cost, and finally while while driving home the tire pressure alert screen said there was a malfunction and to call the dealer, called the sales manager who forwarded call to the service department who failed to pick up More

by mulder10 Verified Customer Verified Customer

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Personnel were all helpful. Hard to find a convenient parking spot in such a crowded lot. Poor cell phone reception for T-mobile. Hard to find a convenient parking spot in such a crowded lot. Poor cell phone reception for T-mobile. More

by JEANLANGLEY8 Verified Customer Verified Customer

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Unprofessional service, passing the buck between sales, manager, finance and office, confusing pricing, pressure tactics, below expectations. manager, finance and office, confusing pricing, pressure tactics, below expectations. More

by MK Verified Customer Verified Customer

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Very nice guys. Will recommend to everybody. The helped me a lot and called the bank for me. Will recommend to everybody. The helped me a lot and called the bank for me. More

by Tita Verified Customer Verified Customer

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First I didn’t work with Juan Rodriguez. Second, a simple request. No ‘4’ in the license plate #. My wife is Chinese and the sound of 4 in Mandarin Chinese sounds similar to the word dea Second, a simple request. No ‘4’ in the license plate #. My wife is Chinese and the sound of 4 in Mandarin Chinese sounds similar to the word death in Mandarin Chinese. I asked to be contacted BEFORE registering the vehicle. “Of course” I was told. Don’t you know the very first character on the plate # is a 4. I loathe incompetence and sales people and businesses that don’t take their customers requests seriously. I have a friend that’s is a salesperson for Toyota. I asked if he ever sells to Chinese and when I asked if they had any special requests he said yes. No 4 in the license plate # More

by bgauth Verified Customer Verified Customer

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From the moment we walked in we were greeted and taken care of. All of our questions were answered making it an easy decision to buy a new car. I was very smooth process. Looking forward to a long relat care of. All of our questions were answered making it an easy decision to buy a new car. I was very smooth process. Looking forward to a long relationship with Westboro Toyota. More

by kkmoran0214 Verified Customer Verified Customer

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I wish there were some floor models to look at available. There wasn't even a catalog available of the car I was purchasing... There wasn't even a catalog available of the car I was purchasing... More

by rurikoamano Verified Customer Verified Customer

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Everyone was friendly and the whole process was smooth. No complaints, would recommend to others No complaints, would recommend to others More

by billb2409 Verified Customer Verified Customer

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The respect for customer’s time is non existent. It is always 15 more minutes and 1 hour passes. Be honest and l will go get lunch and come back. Financing had a terrible rate. In the past the rates It is always 15 more minutes and 1 hour passes. Be honest and l will go get lunch and come back. Financing had a terrible rate. In the past the rates were competitive, now the rates are 175 basis points above the banks they use. Shame on me for trusting them and agreeing the to pay for the car same day and not go to my bank directly More

by BRNDW Verified Customer Verified Customer

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Professional and knowledgeable staff. My salesperson, Tommy, was very knowledgeable and worked with me diligently to close the deal My salesperson, Tommy, was very knowledgeable and worked with me diligently to close the deal More

by Toyota customer Verified Customer Verified Customer

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