Dean Russo

During the installation of some additional options (e. g., door sill protectors), they damaged our brand new Sienna, creating a gouge in the body and paint. They promised to return it to new car shape ("as g., door sill protectors), they damaged our brand new Sienna, creating a gouge in the body and paint. They promised to return it to new car shape ("as if it never happened") but botched the job and created clearly visible body paint work with poorly blended boundaries, paint that blogged together, and an area that was much larger than necessary. After repeated attempts to resolve the situation amicably with fair compensation for a new car now that has noticeable body work, which lowers the value of the car materially, the manager (Tony) and the sales team (Leo and Jess) all stopped responding to me or picking up my calls. This has been a totally unacceptable experience. More

by BW Verified Customer Verified Customer

Report | Print

Sales person polite but lacked basic knowledge of coordinating with insurer. Poor communication at dealership with sales and sales manager and service. I would not recommend. coordinating with insurer. Poor communication at dealership with sales and sales manager and service. I would not recommend. More

by RBRAT19 Verified Customer Verified Customer

Report | Print

Friendly and knowledgeable until they received the deposit. After that point: vehicle received 3 days after agreed date, dealer blamed delays on insurance company until we showed insurance company res deposit. After that point: vehicle received 3 days after agreed date, dealer blamed delays on insurance company until we showed insurance company responded within hours, nail sticking out of tire when supposedly the vehicle just finished inspection?, tried to withhold car mats (told me I can find deals on eBay), only provided 1 key, couldn’t get a call from the general manager and no real concern for my time nor the terrible experience. Lots of excuses. More

by Inhoss Verified Customer Verified Customer

Report | Print

My experience buying a used Toyota was very positive. It seems to be a very popular dealership who knows how to serve people respectfully. It seems to be a very popular dealership who knows how to serve people respectfully. More

by SWADEELICORA Verified Customer Verified Customer

Report | Print

Great experience good people Tomas was awesome and has been keeping me up to date every step been keeping me up to date every step More

by jimmy6171990 Verified Customer Verified Customer

Report | Print

The team was very welcoming with an ability to make me feel comfortable and knowledgeable about every step in the process. feel comfortable and knowledgeable about every step in the process. More

by tbetz Verified Customer Verified Customer

Report | Print

Personnel were all helpful. Hard to find a convenient parking spot in such a crowded lot. Poor cell phone reception for T-mobile. Hard to find a convenient parking spot in such a crowded lot. Poor cell phone reception for T-mobile. More

by JEANLANGLEY8 Verified Customer Verified Customer

Report | Print

Bait and Switch dealership, tires on advertised truck were not on actual vehicle vehicle, on completion of purchase one FOB produced when questioned why weren’t there two I was told I could buy a second were not on actual vehicle vehicle, on completion of purchase one FOB produced when questioned why weren’t there two I was told I could buy a second at cost, and finally while while driving home the tire pressure alert screen said there was a malfunction and to call the dealer, called the sales manager who forwarded call to the service department who failed to pick up More

by mulder10 Verified Customer Verified Customer

Report | Print

Very nice guys. Will recommend to everybody. The helped me a lot and called the bank for me. Will recommend to everybody. The helped me a lot and called the bank for me. More

by Tita Verified Customer Verified Customer

Report | Print

Unprofessional service, passing the buck between sales, manager, finance and office, confusing pricing, pressure tactics, below expectations. manager, finance and office, confusing pricing, pressure tactics, below expectations. More

by MK Verified Customer Verified Customer

Report | Print