Dean Pontrelli | Page 8

Over priced service Paid $1600 for a brake job. Ridiculous. Not a good value for the money spent. People were friendly no problem there, The last brake job was done by Paid $1600 for a brake job. Ridiculous. Not a good value for the money spent. People were friendly no problem there, The last brake job was done by another Mercedes dealer and was considerably less expensive. More

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service They did annual check up. All's good but I have two concerns I'm not happy with. #1. They didn't reset my clock etc., when the shut down the syst They did annual check up. All's good but I have two concerns I'm not happy with. #1. They didn't reset my clock etc., when the shut down the system on the car. #2 I CANNOT GET THE SUNROOF TO OPEN> cannot find if they put it in a lock mode, etc., can someone PLEASE CALL to walk me through getting it to open. Theresa Albanese 630/334-0887. I should be available Monday or Tuesday from 12-3. Thank you. Theresa Albanese tgand3@sbcglobal.net More

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Outstanding Customer Service! My husband and I bought our Certified Pre-Owned vehicle here and could not be happier with the quality of care - from all the employees in the service My husband and I bought our Certified Pre-Owned vehicle here and could not be happier with the quality of care - from all the employees in the service department and especially Carol, in sales. She is such an asset to this dealership...going above and beyond to make sure you are completely satisfied with your buying experience. I so enjoy taking my car in for service and visiting with her...she is not only knowledgeable, but a true friend! Thank you! J. Lamb More

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Excellent I would have to say that my experience, albeit for service repairs on my car, was exceptional. The service, the environment, the whole package. Not so I would have to say that my experience, albeit for service repairs on my car, was exceptional. The service, the environment, the whole package. Not sonething generally said about repairs at a car dealer. More

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40000 mile maintenance I received outstanding maintenance support scheduling the appointment, dropping off the vehicle, status updates, and notification that the vehicle was I received outstanding maintenance support scheduling the appointment, dropping off the vehicle, status updates, and notification that the vehicle was ready for pickup. When I dropped off the vehicle, service went over the standard maintenance items, the additional items I wanted checked and reviewed other potential maintenance items (all of which were determined not to be due at the 40k level.) More

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Service A Outstanding Service! Very easy and comfortable experience. The loaner was a great convenience as well. Top notch dealer from GM, sales to Service. Hig Outstanding Service! Very easy and comfortable experience. The loaner was a great convenience as well. Top notch dealer from GM, sales to Service. Highly Recommend. More

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Perfect from start to finish I purchased my 2016 E350 at a different dealership and have had disappointment after disappointment from the dealership. The car is GREAT. I decided t I purchased my 2016 E350 at a different dealership and have had disappointment after disappointment from the dealership. The car is GREAT. I decided to take my car for the 10,000mile service A to Mercedes-Benz of St. Charles and the service was top shelf. Every aspect made me feel special from the moment I checked the car in to the time I picked it up. The cost for the service was even less than the other dealership. Mercedes-Benz of St Charles has a new customer and a big fan in me. More

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Years of great Service I have been using these guys for years. They have all been great. Fast high quality service. This last time I worked with Dean and he was great. I have been using these guys for years. They have all been great. Fast high quality service. This last time I worked with Dean and he was great. More

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Excellent Service! Steve, Dean and Dave are an unbelievable team! The best service available in the Chicagoland area. I drive by 3 other MB dealers to have my car ser Steve, Dean and Dave are an unbelievable team! The best service available in the Chicagoland area. I drive by 3 other MB dealers to have my car serviced at MB of St. Charles. More

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Very professional and curteous Dean was awesome - very step of the way starting with the scheduling to getting me a loaner, to explaining the Scheduled B service - a pleasure workin Dean was awesome - very step of the way starting with the scheduling to getting me a loaner, to explaining the Scheduled B service - a pleasure working with him More

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