Dawn Robinson
Dawn Robinson at Chrysler Dodge Jeep Ram of Woodstock
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Dawn Robinson

Service BDC

Chrysler Dodge Jeep Ram of Woodstock

8811 Hwy 92
Woodstock, GA 30189

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4.8
67 Reviews
4.8

67 Reviews

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67 Reviews of Dawn Robinson

January 02, 2025

Dealership Rating
Employee Rating

These guys aren’t worth your time or money. Terrible service. Always takes FOREVER. EVEN FOR AN OIL CHANGE!!!! They recommend waaaaaaaay more “service” than you actually need, and the last 2 ti More

by jp.stroh.iii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 02, 2025

Chrysler Dodge Jeep Ram of Woodstock responded

Thank you for sharing your feedback. I’m truly sorry to hear about your dissatisfaction with your experience at our dealership. We strive to provide excellent service to all our customers, and it’s clear we missed the mark in your case. Regarding your concerns about our service recommendations, we only ever suggest necessary services to ensure the safety and performance of your vehicle, such as tire replacements when needed. If there was any misunderstanding or if we didn’t communicate this clearly, we apologize and are happy to review your situation in detail. Additionally, I’m sorry to hear about delays and unresolved issues during your visits. This is not the standard we hold ourselves to, and we’d like to look into what went wrong, however I am only seeing two visits for your vehicle. Please feel free to reach out to me directly at 470-880-8007 so we can work to address your concerns and improve your experience. Thank you for your honest feedback. We value your business and are committed to making things right. Kelly Huston, Customer Service Manager, khuston@gettel.com

Jan 03, 2025

jp.stroh.iii responded

And that is all you will ever see. You were VERY lucky to get a second chance. You all managed to mess that up too! VERY disappointed in your service. You aren’t worth any more time spent here, and we all know the only 5 star reviews you get you ask for. Stop asking. Your dealership isn’t worth 1 star. Can’t wait to see it turn into a Rent a Truck place. Anyone reading this take note, remember this generic response. This is how you are treated here. You are a number, and that is all. There is no service. There is no care. They do not value your business.

December 10, 2024

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First off,Man dealing with Duck was great. Super good guy, understands his customers needs and works with you in a non pushy salesman type way. This is the second car I have bought from this d More

by shaunv954
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Scott "DUCK" Williams

Dec 11, 2024

Chrysler Dodge Jeep Ram of Woodstock responded

We are delighted your vehicle needs brought you back to Woodstock. Thank you for allowing Duck the opportunity to assist you with this purchase. He takes great pride in listening to his guests and helping them find a vehicle that will suit their needs. We look forward to being of service to you in the future.

November 28, 2024

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Excellent customer service , all the people at the top of the line, they will go the whole nine yards to make sure you’re happy More

by Martincastillo735
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: David Aranda

Nov 29, 2024

Chrysler Dodge Jeep Ram of Woodstock responded

Thank you very much for taking the time to share your experience with our dealership. We are delighted to know that you enjoyed your visit with Dawn and David. Thank you for trusting us with your vehicle needs. We look forward to being of service to you again!

September 25, 2024

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The Service Dept is excellent. They keep me update with all service needs & recalls. Very nice waiting room. Friendly staff too. Everyone makes eye contact even when saying hi. Oth More

by snapperhead71
Service Price Transparency
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Recommend Dealer
Yes
Sep 25, 2024

Chrysler Dodge Jeep Ram of Woodstock responded

Snapperhead71, thank you very much for sharing your experience with our Service Department. We are delighted to hear that our employees provided your with an excellent guest experience. We look forward to seeing you for your next scheduled service!

September 05, 2024

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Recently bought a truck from this dealership. The whole experience was great from start to finish.My salesman Scott”duck”Williams was fantastic from the first email to the time I drove off the lot More

by Jnoland236
Sales Price Transparency
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Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Scott "DUCK" Williams , George-Finance -5 stars

Sep 06, 2024

Chrysler Dodge Jeep Ram of Woodstock responded

Jnoland236, thank you very much for sharing your experience with Duck and George. We appreciate your kind words and recommendation. It was an absolute pleasure assisting you in your purchase and we are excited to welcome you to the Woodstock family! We look forward to seeing you again for your vehicle's next maintenance.

September 02, 2024

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Employee Rating

Scott “Duck “ Williams Was extremely kind and helpful during our purchasing experience. Him and the dealership went above and beyond while taking care of us I wish we live closer to the dealership Even t More

by scott.gabe.thompson
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Sep 03, 2024

Chrysler Dodge Jeep Ram of Woodstock responded

Thank you very much for your 5 star review and for sharing your experience with Duck and the rest of our team. We are excited to welcome you to the Woodstock family and look forward to assisting you in the future!

August 22, 2024

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Employee Rating

Mike, the service Director, sure saved my wife and I when we had a breakdown 500 miles from home! More

by JRRoman1050
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Michael Stewart , Justin H

Aug 25, 2024

Chrysler Dodge Jeep Ram of Woodstock responded

JRRoman1050, thank you for taking the time to share your experience with our service team. We regret the circumstances that brought you to us but we are so happy we were able to assist and get you back on the road.

July 23, 2024

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Good service, easy to schedule maintenance and they are even pet friendly. I will definitely be back More

by Kingdmane
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Brooke Snodgrass, Michael Stewart , Justin H

Jul 28, 2024

Chrysler Dodge Jeep Ram of Woodstock responded

Kingdmane, Thank you for your 5 star review. We love delighting our guests and their pets! Make sure to stop by reception for a doggie bone at your next visit!

June 07, 2024

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Great experience working with Duck! Go see him ASAP! The GM- Josh is great as well. Great customer service and they actually care about their customers!! If you are looking for a car th More

by marzine.hudson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Scott "DUCK" Williams , Josh - GM

Jul 02, 2024

Chrysler Dodge Jeep Ram of Woodstock responded

Marzine.hudson, We're glad to hear you enjoyed your visit. Thank you for taking the time to share your experience! Congratulations on your beautiful new Jeep and welcome to the Woodstock family!

June 01, 2024

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Employee Rating

I have only had great experiences with this dealership. They are great about getting my warranty work completed correctly. More

by hill.mikayla
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Michael Stewart , Zach Hill

Jun 03, 2024

Chrysler Dodge Jeep Ram of Woodstock responded

Hill.mikayla, Thank you very much for taking the time to share your experience with Dawn, Michael, and the rest of our team, it truly means the world to us. You always brighten our service drive and we look forward to seeing you at your next scheduled maintenance.

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