David Valdes

Overall, one of the worst car buying experiences I have ever experienced, if it was just a single issue that happened I could look over it, but it was multiple issues over the entire purchasing process tha ever experienced, if it was just a single issue that happened I could look over it, but it was multiple issues over the entire purchasing process that has led to this review. 1 - We purchased our car using the overseas delivery program and were very excited to do so, after discussing the program with our sales associate, all we needed to do was email the car build we wanted and they would start the process. After 5 emails, 3 calls, and eventually me visiting the dealership after 3 weeks, they finally responded to me and put the order in - not off to a great start. 2 - Once the car was ordered we went in to sign the paperwork and get the financing in place, both my wife and I work busy jobs and blocked off the last part of the afternoon to come in and get things signed. Once we arrived, our sales associate was busy with another person, even though we had booked our arrival time with him, which he confirmed, to finalize everything. Instead of Amidjah having one of his colleagues help walk us through the paperwork signing, he insisted on doing both customers at once which ended up delaying both of the signings, leading to it taking around 1.5 hours of him going from customer to customer, before we actually were presented with the final cost of the car, which was wrong. 3 - Wrong cost of the car, after the 1.5 hours of waiting, the finance team presented us with a cost of the car that was not what we were quoted, and of course tried to include multiple add ons which we did not ask for. I get it, dealership put add ons in, but there were costs and features that were not even on our car that were added and it further delayed the process. After discussing with the finance rep that this was not the cost, and of course he had no idea what was happening we decided that it was best to come back the next day in between our already limited day as we had to travel to a wedding that weekend. Thankfully we were able to get things signed the next day but overall terrible experience thus far at the dealership. 4 - Sweden car experience, this was the only part of the experience that was good honestly, the overseas team is really helpful and I recommend this part. 5 - Car delivery, the car was delayed in being shipped, which was frustrating but part of the experience. Which was not part of that experience is that the car arrived at the dealership and they never notified myself or the overseas delivery program that the dealership had it. I waited for 3 weeks before emailing Volvo and asking where my car was, and they said it had been delivered 3 weeks prior and the dealership should have contacted me. When I called the dealership they said that they are not sure why it was not in there system and no one contacted me. They acted like they had no idea what cars were in their inventory apparently?! 6 - Finally time to pick up the car! I was traveling for work when I found out the car was actually at the dealership so I called them and said I would be back the following week around 3pm to pick up the car. They told me that they would detail the car ahead of time so it was ready for me to pick it up and said to let them know when I land so it would be ready on time. After landing, I called the dealership and told them that I was just over 1.5 hours away and would be there to pick it up if they could finish the detailing process. (Side note the car was detailed in Sweden when we left, the dealership says the detail every car once it arrives on their lot, and now they are saying they detail it again before the customer picks it up...very odd). I finally arrive at the dealership, and the finance person said the car would be done any moment now and will be up soon. 30 minutes goes by and I asked where the car was and still no vehicle was presented. Finally I told them that I just wanted the car and they drove it up, and it wasn't even close to detailed at all, so once again another lie. More

by VolvoXC60Family Verified Customer Verified Customer

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Bought a used 2025 XC60. Easy transaction and they did everything they said they would Easy transaction and they did everything they said they would More

by drmpshea Verified Customer Verified Customer

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Cal Stros was absolutely fantastic! In addition to Volvo, we visited KIA, Ford, Jeep and Lexus dealerships and Cal was, hands down, the most professional sales person we encountered. In addition to Volvo, we visited KIA, Ford, Jeep and Lexus dealerships and Cal was, hands down, the most professional sales person we encountered. He answered all our questions and was extremely helpful. I highly recommend working with him. More

by Lee Verified Customer Verified Customer

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Everyone was professional and friendly. The car, a Q5 is very nice. I was very pleased with the experience. Thank You The car, a Q5 is very nice. I was very pleased with the experience. Thank You More

by kendal.session Verified Customer Verified Customer

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They were professional, efficient and expedient. I was an out-of-state buyer and they had everything ready within 24 hours for me to show up and complete the deal. Can’t say enough good about these I was an out-of-state buyer and they had everything ready within 24 hours for me to show up and complete the deal. Can’t say enough good about these guys! Appreciate the attention to detail and best of all, the new car! More

by brseltma Verified Customer Verified Customer

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Cal was a great salesman. However my experience lacked with the actual car that was sold. We were told that the 2017 bmw 330xi had recently went to BMW for service and a check However my experience lacked with the actual car that was sold. We were told that the 2017 bmw 330xi had recently went to BMW for service and a check up. Upon my first day I found the cabin air filter horrendous. It was so dirty that I could not even use the AC. Now you would think this being so small that they would have changed it right? But no. And knowing people that have worked used cars at dealerships I know this should have been changed. Now the real kicker… the oil. How do you not even perform an oil change on a car that you wish to sell, but preach that to have great service (and cars). Clean oil is a must for any vehicle. But since this was overlooked and not changed my brand new(to me) bmw has found it’s way in the shop due to the negligence of basic service. Stranded trying to get to work, as the check engine light glared, I was shocked and scared and thought that my hard earned money has now went to waste and I was going to spend a fortune trying to fix. With this being within the first week of ownership I thought maybe calling the dealership would help, but instead I was told that the gas cap was loose… which was not the case and was actually more severe. So before purchasing anything used from here I would recommend taking it to a certified mechanic or shop to have it over looked because just when you think you have made one of your dream purchases…. BAAAAAM there’s a coolant leak, an oil leak, a check engine light, 2 bad Vannos, and a stinky cabin air filter. ***UPDATE*** Mr. Carlos V has been in contact with me, and he asked to send in the invoice from the shop the car had the service at and he reimbursed me for most of what I had to pay. So thank you for that. More

by Gabby_1230 Verified Customer Verified Customer

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As a rule car buying isn’t fun. But I had a very positive experience at Volvo Cars of Marietta. Cal was absolutely great! AND, I also loved working with Early Pickett, the Finance M But I had a very positive experience at Volvo Cars of Marietta. Cal was absolutely great! AND, I also loved working with Early Pickett, the Finance Mgr. I got a car I liked and wanted. Its history was thorough and available for detail review. The loan/financing was also ideal — a very good rate/deal. Seriously, top marks all the way down, even the Sls Mgr. Would I recommend this dealership? I already have. More

by gdmabry Verified Customer Verified Customer

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Very easy to buy car with these dealers and very polite & professional closing car buy. professional closing car buy. More

by Jagan Verified Customer Verified Customer

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The team at Volvo of Marietta is exceptionally professional and a true pleasure to work with. They genuinely valued our business and went above and beyond to help us—without any of the usual gimmi professional and a true pleasure to work with. They genuinely valued our business and went above and beyond to help us—without any of the usual gimmicks or pressure tactics. More

by dzamora5 Verified Customer Verified Customer

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I found the team to be knowledgeable and helpful. They took time to answer our questions and showed a genuine interest in meeting our needs. They took time to answer our questions and showed a genuine interest in meeting our needs. More

by tlashmore Verified Customer Verified Customer

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