David Utecht | Page 9

Our family's 5th car We leased a 2018 RAV4 Hybrid two weeks ago. We love the car (as we have loved all our Toyotas). Randy Klonowski helped us through the explanation of We leased a 2018 RAV4 Hybrid two weeks ago. We love the car (as we have loved all our Toyotas). Randy Klonowski helped us through the explanation of how a hybrid is different (especially the automatic, no key starter) and all the other new safety features. He was patient, knowledgable and easy to be with. I recommend this dealership and Randy. Our daughter also loves her 2nd car from Torrington Toyota. We keep coming back because of good leasing experiences and excellent service afterward. More

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Regular Service I get all my service done here. I always see Vance Williams. I appreciate the no nonsense approach. I am always notified of any upcoming service need I get all my service done here. I always see Vance Williams. I appreciate the no nonsense approach. I am always notified of any upcoming service needs without immediate pressure like some places I have been in the past... More

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Torrington Toyota Service and Sales Department. Had a road noise that was getting worse. Service manager, Vance recommended a road test with one of the technicians. Went out with Dave and he recogn Had a road noise that was getting worse. Service manager, Vance recommended a road test with one of the technicians. Went out with Dave and he recognized the problem right away. They scheduled service the next day and gave me a loaner car to use. Needed new wheel bearings and the related problems. Vance called me to explain the problem and to get approval for the work. They completed the work in a reasonable time. Vance went through the invoice and all that was done to my Toyota. I have been dealing with Torrington Toyota for many years. I have never been let down by the service department. The Sale department is also excellent. I have bee buying my cars from Tee, He is excellent. Dave Dolinsky More

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I survived unscathed! I had no problem with having my questions answered by Randy. and I thought he went out of his way, to accomodate me, with a time I could pick up my ca I had no problem with having my questions answered by Randy. and I thought he went out of his way, to accomodate me, with a time I could pick up my car. He didn't rush me through all the bells and whistles-he spent a lot of time going over everything. And I found it rather nice that David didn't try selling me extra coverage that really wouldn't have helped me. It was one of the rare times I didn't feel pressured. Lastly, I couln't help eavesdropping, while having my paperwork done...and even that was entertaining! More

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Best dealership experience so far It was a very pleasant experience buying a car from Torrington Toyota. My wife and I bought a cheaper used car there on 11/16/18 (2005 Mitsubishi Lanc It was a very pleasant experience buying a car from Torrington Toyota. My wife and I bought a cheaper used car there on 11/16/18 (2005 Mitsubishi Lancer, a one owner car with 97k miles). We recently bought a more expensive car elsewhere and had to get something cheaper. The salesman, Gil, was great. We were able to look at the car on the same day that I talked to him over the phone. I mentioned that a concern for me was the condition of the underside of the vehicle. When we got there, he had a service tech put it on a lift so I could look underneath (the tech stayed late to do this for us). Price seemed a bit high, but they put a lot of new parts on the car before selling it, so I was fine with it (new exhaust from the manifold back, tie rod ends, sway bar links, brake pads, brand new tires, wipers). Looked good, so my wife and I test drove it, without an employee. The last couple dealerships I dealt with had an employee go with me on test drives. After that, we went up the road to Sullivan Chevrolet to look at something else, and the salesman there said he couldn’t find the keys, and we made that appointment two days prior. Ridiculous. Went back to Torrington Toyota and filled out a credit application. We picked up the car four days later (would’ve been three days later, but we got our first snow storm of the season that day). The entire process went quickly and smoothly, all the employees we dealt with were very nice and helpful, and they always got back to me quickly when I would call or text. I highly recommend this dealership. I have no experience with the service department and probably won’t get any, as I do most of my own car work and use an independent mechanic for more serious issues. I can say that the tech that put the car on the lift for us seemed very nice and helpful. Oh, and the car did come with a 60 day, 3,000 mile warranty, which is perfectly acceptable since it is a 13 year old vehicle. More

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Purchase of 2018 4Runner Overall, very satisfied. Got a great deal and they were willing to work with me. Randy stayed late to show the operation of the vehicle before leaving Overall, very satisfied. Got a great deal and they were willing to work with me. Randy stayed late to show the operation of the vehicle before leaving with it. Dealer would be on the top of the list if looking for a Toyota again. More

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Great buying experience Gil was a great salesperson. Very knowledgeable and helpful. So friendly and willing to help in any way he could. We enjoyed our car purchase at Torr Gil was a great salesperson. Very knowledgeable and helpful. So friendly and willing to help in any way he could. We enjoyed our car purchase at Torrington Toyota. More

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Leased a Highlander from Randy I have recommended to friends and participated in 5 sales with Torrington Toyota. The results were perfect in all respects,.you have a great staff. I have recommended to friends and participated in 5 sales with Torrington Toyota. The results were perfect in all respects,.you have a great staff. Bob J More

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Great Experience Buying my new Highlander there was an easy, uncomplicated process. Everyone was very friendly and I got a great deal compared to other quotes I recei Buying my new Highlander there was an easy, uncomplicated process. Everyone was very friendly and I got a great deal compared to other quotes I received and I didn't even have to do any back and forth bargaining. More

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Multiple Purchases We have purchased two new vehicles from Torrington Toyota. As a family that has bought, sold, or traded almost 50 cars in multiple states, I can hone We have purchased two new vehicles from Torrington Toyota. As a family that has bought, sold, or traded almost 50 cars in multiple states, I can honestly say that Torrington Toyota has been the best experience. None of the back and forth with sales reps and sales managers happens there. The salesman Gil was a true professional describing each vehicle and it’s features. No pressure or hassle. When it was time to buy, we dealt with Dave who happens to be the owner! Deal done in less than 10minutes. This place is easily the best dealership we have ever dealt with, period. More

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