David Torres

I just had an exceptional car buying experience at Herb Chambers BMW of Boston with Hadi Eslami. This was my first experience buying a car at this dealership. Hadi was transparent, trustworthy and professi Chambers BMW of Boston with Hadi Eslami. This was my first experience buying a car at this dealership. Hadi was transparent, trustworthy and professional throughout the whole process. He patiently helped me narrow down the options. Even though this was an extremely busy time for him, there was excitement communication and he responded promptly to all the emails. He made sure to get the exact car that I wanted to text drive from another location in a timely manner. Jesse helped us with our test drive he was extremely knowledgeable and made sure to explain all the features and specifications. His enthusiasm made the whole experience more pleasant. David Torres was extremely polite , professional and efficient. My Husband is already planning his next purchase from Hadi and Herb Chambers. Thank you for an exceptional experience. More

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This past month, December of 2024, I purchased a BMW from Herb Chambers of Boston, and I wanted to applaud the exceptional service I received from the dealership. Sales Representative Jing Lau, from sta from Herb Chambers of Boston, and I wanted to applaud the exceptional service I received from the dealership. Sales Representative Jing Lau, from start to finish, went above and beyond to ensure the car-buying process was smooth, transparent, enjoyable and most importantly, no stress for me. Jing was incredibly knowledgeable about the BMW X1, patiently walking me through various models of cars on his list, features, and options to find the perfect car for my needs. He was attentive to my preferences and never once made me feel rushed or pressured into making a decision. Jing patiently answered questions that I asked more than one time. His professionalism and genuine enthusiasm for helping customers stood out. During the test drive, Jing’s expertise really shined—he took the time to explain the technology, performance capabilities and features of the BMW I was considering. It was clear that he genuinely wanted me to be informed about my choice and that I was happy with the features of the car, Unfortunately, the specific BMW X1 that I settled on was no longer available. We acted too slow. The news came from his Manager, Katie. She was very apologetic and assured me that we would find another car. She continued to work with Jing until they came up with a new list. I did eventually choose one. I found this experience to be very kind hearted since I have never experienced this at other dealerships. Now came the Finance part, and to me, this is always the hardest part of the process. I hate “hard sell” type of discussions. Surprisingly enough, the purchasing process was seamless. Dave in the Finance department was very personable and understood how I felt. By the end of the discussion, I felt as if he was a long time friend instead of someone I just met. Jing handled all the car delivery and car insurance details efficiently and kept me updated every step of the way. He even went the extra mile to ensure my car was perfectly prepared for delivery, walking me through all the features when I picked it up. More

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One of the smoothest car transaction experiences I have ever had. I purchased a car from them in less than 36 hours. I worked with Katie and Liz the sales managers along with Sheraz. I happily walked ou ever had. I purchased a car from them in less than 36 hours. I worked with Katie and Liz the sales managers along with Sheraz. I happily walked out with a x5 50e for a screaming deal and they were extremely easy to deal with and very transparent. I highly recommend shopping here. David the finance manager was also a pleasure to deal with. More

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Herb Chambers BMW of Boston truly feels like a family. The staff genuinely cares about their customers, ensuring a welcoming atmosphere. My service advisor, James Gibbons, is exceptional—his professionali The staff genuinely cares about their customers, ensuring a welcoming atmosphere. My service advisor, James Gibbons, is exceptional—his professionalism and attention to detail make every visit a pleasure. I highly encourage anyone considering a BMW to shop at Herb Chambers BMW of Boston; their commitment to customer satisfaction and quality service is unmatched. You won't be disappointed! More

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Exceptional buying experience. I had an idea of what we wanted and our advisor Sheraz guided us through the options expertly. We never felt rushed to make a decision and Sheraz mad I had an idea of what we wanted and our advisor Sheraz guided us through the options expertly. We never felt rushed to make a decision and Sheraz made himself available as we thought it over, ultimately making the decision to buy. The closing process took 20 minutes and was transparent throughout. When I picked up the vehicle an advisor spent over an hour in the car with me taking me through the operation of all the systems and then setting up the BMW app Overall this was by far the best experience I’ve ever had purchasing an automobile. More

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This was my second visit to BMW Boston. In both instances, I met with Abdou Merheb. Abdou was extremely accommodating and efficient which resulted in a very satisfying dealership experien In both instances, I met with Abdou Merheb. Abdou was extremely accommodating and efficient which resulted in a very satisfying dealership experience. I also met with Mohammad Omar to review the various details for financing and warranty options. He was very engaging, friendly and informative. During my first visit to the dealership two years ago, I met with David Torres who was exceptional as well. More

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Salesman was efficient, honest and gave me a good deal right out of the gate. Car was ready on time with everything done correctly. right out of the gate. Car was ready on time with everything done correctly. More

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Excellent customer focus and knowledge of vehicle and process. Would highly recommend Herb Chambers BMW Boston. process. Would highly recommend Herb Chambers BMW Boston. More

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This is the second car that I have purchased at this dealership. Ahmed is a very professional individual. He goes through the car buying process with great detail. He answered all of my questions, and h dealership. Ahmed is a very professional individual. He goes through the car buying process with great detail. He answered all of my questions, and he was a pleasure to work with. More

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Everyone I dealt with was well-informed, proactive, speedy and very kind. Fabulous customer service! speedy and very kind. Fabulous customer service! More

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