David "Sport" Durst

Horrible experience because I brought a 2018 Alfa Romeo from here and I've been paying $800/month for my car that's still sitting in sport's durst Chrysler service center for almost a year and they have no from here and I've been paying $800/month for my car that's still sitting in sport's durst Chrysler service center for almost a year and they have not serviced my vehicle yet! I've constantly been back and forth to sport's durst trying to get them to return my vehicle back, but I keep getting the run around about it! Why does sport's durst advertise that the Customer COMES FIRST? Yet, it's been 9 months since I purchased my vehicle and I'm still paying $800/month for a vehicle they've had every since the day I purchased it? This has been the worst car buying experience I've ever had! More

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Had a horrible experience with Sales head there. He is not customer friendly. Agreed to a price and next day broke off the deal saying it's not working out. He is not customer friendly. Agreed to a price and next day broke off the deal saying it's not working out. More

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Worst experience EVER! Look on youtube for the complete breakdown. This experience has been a nightmare. Hyundai had my vehicle from January 17-March 13, 2023, I had to pay Look on youtube for the complete breakdown. This experience has been a nightmare. Hyundai had my vehicle from January 17-March 13, 2023, I had to pay $1,371.56 and my car still DOES NOT WORK. Look at their bad reviews, I’m not the only one. I trusted this company because it is a dealership but let me tell you about my experience. Where are the -2023 stars? I have video footage (links below). Compare the videos to the picture (invoice). https://youtu.be/0DdY3ywS_Cs https://youtu.be/b2rxliikI5g This company is using predatory practices throughout their services. I was deceived about work that needed to be done, and also work that was actually completed. I also kept asking for pricing before the work began, and they only gave me the cost when the work was completed. We (myself, and Brian Nelson and Brian Yates) sat in the office and went over the 19 phone calls/conversations. I expressed how I trusted them because they were a dealership so why would they complete work without giving me the pricing and also, work that did not help the problem that I came in there for. My actual problem was a $300 or less fix. I went to another mechanic so I could understand exactly what was going on with the “completed” work. I discovered that some of the parts were in fact not changed, and the service department lied about what needed to be fixed to get my car running. Watch the link. This experience has been a nightmare. I told them that my only concern was to get my car running. I wasn’t given pricing until the work was completed, the salesman, Alex admitted his wrongdoing. His coworkers admitted that Alex has a bad habit of doing that. The mechanics make money off of work being completed from sales. This company creates fake problems and creates fake charges. This company also knows that there should be a recall for the 2017 Hyundai Elantra engine (just like they did for the Senata) I asked to speak with the GM (Wayne Debois) and Brian Nelson said that I was not allowed to because Wayne said "NO", and that Brian has the final say concerning disputes. My issues are: Timeline of recorded phone conversation between myself and Alex Morrison (sales rep for the service department): 1/24 Diagnostic test (no total cost given, no written estimate, no price authorized) 1/25 Diagnostic results: coolant hose because it was one factor of the problem: (Approved) 1/30 I asked for total cost of services (no total cost given, no price authorized) 2/3 Alex called to tell me they had to change of hose order (service from 1/25 hasn’t started) (no total cost given) (no total cost given) 2/8 Alex called to say the parts (hoses) came in. I still did not receive the total cost or ANY cost. 2/9 Alex called with total cost and to say that everything was already installed. 2/9 Alex emailed me from a gmail account (picture included) with the invoice. 2/10 I go into the office, Alex admits that he failed to give me the requested invoice/cost, and completed work without a price approval. I asked Alex to speak with his manager and he had a guy named Blakely meet me. Manager, Brian Yates was called. Service mechanic could not find parts that were replaced. 2/11 (Sat) the following day (only to find out he wasn’t a manager at all). Another employee pointed me in the right direction of Brian’s office, but he wasn’t there, so I had to come back another day. 2/13 We were able to meet two days later (closed on Sunday) Brian heard all parties, included other employees who had witness Alex’s predatory and manipulative behavior. We bring our vehicles to dealerships because we believe we can trust them to do what is right. Brian Yates agreed said that I only had to pay for the diagnostic test and could take my (still not working) vehicle. I refused that offer because my vehicle was still not working and he agreed that his employees behavior was not satisfactory. I requested to speak with his manager. We met with Brian Nelson (Brian Yate’s manager), More

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Sport Durst Hyundai, 4507 Durham Chapel Hill Blvd. Durham, NC 27707 I went to Sports Durst Hyundai on Saturday October 16 to test drive and purchase a Hyundai Kone SEL. Everything went well on the Durham, NC 27707 I went to Sports Durst Hyundai on Saturday October 16 to test drive and purchase a Hyundai Kone SEL. Everything went well on the test drive and the salesperson, Taylor Burton, was courteous and professional. She did inform me that the HMF Dealer Cash bonus was already in the discounted price. That was not on their website, but at the time it was a minor issue that sent up a red flag. I had already looked at your website and saw that they were part of your shopper assurance program. The reason I checked was that no one in the area was giving any discounts on vehicles except Sport Durst Hyundai. I was pleased that they were a part of your program and that what they posted on line was indeed the price of the vehicle. ( I have attached a screenshot of the website information and the window sticker for your information.) When the salesperson gave me the information about the vehicle, I was stunned to find out that the documentation fee was $1,900? (I believe it was $1,954). When I asked why the documentation fee was so high, she informed me that the windows were tinted aftermarket and that they put fabric protection on the vehicle aftermarket. (There was no dealer installed options sticker on the window of the car next to the Monroney label nor was it listed as a dealer installed option as the buyer's order.) I have filed a complaint with the NC Attorney's General Office for Fraud. As listed on the North Carolina DMV website, there are no documentation fees for these dealer installed options because it is not a paperwork item. I would think that this is not in keeping with your shopper assurance program that guarantees open pricing since these dealer installed items were hidden in the documentation fees. I did not alert them to this because I, at that point, was not going to reward a dealer with deceptive practices. They did offer to lower the price to 27,500 on the vehicle out the door from the 28,000 and change they originally offered. I did ask if I could not have these items put on a vehicle coming in and I was told no. I am in the process of purchasing a Honda HRV at this point which is a shame because I really wanted a Hyundai, but I am okay since this is the fourth Honda I am purchasing. When treated fairly, I tend to be loyal. More

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The car buying experience at Sport Durst Hyundai was pleasant and rewarding. I want to recognize my sales consultant, Mike Silberman, as he was exceptionally knowledgeable of the Palisade that I purch pleasant and rewarding. I want to recognize my sales consultant, Mike Silberman, as he was exceptionally knowledgeable of the Palisade that I purchased. More

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Two words are enough - excellent service! Two jeeps and a hyundai and 20+/- years of service speaks well of a dealership and staff. I've been fortunate to have been the owner of all the vehicl Two jeeps and a hyundai and 20+/- years of service speaks well of a dealership and staff. I've been fortunate to have been the owner of all the vehicles and experienced the prompt, courteous service. More

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Hyundai Velastar Turbo, do not buy. My son Harry problem With the Turbo in his vehicle. They replaced it completely. 3 weeks pass the warranty on the new one it happened again and of c My son Harry problem With the Turbo in his vehicle. They replaced it completely. 3 weeks pass the warranty on the new one it happened again and of course they refused to assist us. Buyer beware More

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Professional Sales staff was very helpful and very knowledgeable I will continue to buy vehicles from Sport Durst where the customer truly comes FIRST. Thanks to t Sales staff was very helpful and very knowledgeable I will continue to buy vehicles from Sport Durst where the customer truly comes FIRST. Thanks to the whole team at sport Durst. More

by John anthony 48 Verified Customer Verified Customer

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Service I bought a used 2014 Ford Escape from Sports Durst. This company is professional and provides the service they promised. They will honor the sales con I bought a used 2014 Ford Escape from Sports Durst. This company is professional and provides the service they promised. They will honor the sales contract even after one year. The People in sales and the Accounting Department are extremely friendly. It is pleasure of doing business with Sport Durst. I encourage everybody to visit this place and talked to the Sales People. Everybody will be pleasantly surprised about the authenticity of these people. More

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Great experience at Sport Durst Hyundai. I had a great experience at Sport Durst Hyundai. The staff was very helpful and professional. I would definitely recommend the dealership to my frie I had a great experience at Sport Durst Hyundai. The staff was very helpful and professional. I would definitely recommend the dealership to my friends and family. More

by LMICOL Verified Customer Verified Customer

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