David Soth

Poor customer service once the deal is closed (2018 CPO Q5). I had a very bad experience buying out of state especially at this Audi dealership. I am a first time Audi buyer from Indiana and recently bought a 20 I had a very bad experience buying out of state especially at this Audi dealership. I am a first time Audi buyer from Indiana and recently bought a 2018 CPO Audi Q5 from this dealership in Chicago. I noticed a large stain on the panoramic sunroof cloth liner that I didn’t notice while test driving because the liner was retracted all the way back and I never bothered to check it since I relied on Audi's high standards for CPO vehicles and their inspection/reconditioning. I noticed the stain next day morning while getting ready to drive back to IN but took an appointment that afternoon to show this to the dealership. David Soth and Zach Polos assisted me and made me feel that the dealership is least bothered once the deal is closed and the vehicle sold. Instead of assuring me about fixing the issue, David said “we will see if the stain can be removed”. When I asked what they will do if the stain cannot be removed, David replied stains are common in used vehicles (not such huge stain granted there are other small stains that I didn’t care about much). Luckily the stain got removed and I didn’t have to deal further but I felt that there is no accountability of customer satisfaction at this dealership or may be used car buying doesn’t get customer service. I had to extend my trip and the inconvenience was terrible along with lack of customer service at this dealership. More

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Dave and Tim went above and beyond Thank you to Time and Dave for getting that replacement tire in 24-hours. After purchasing 4 brand new tires last Friday, by Wednesday I had a flat. P Thank you to Time and Dave for getting that replacement tire in 24-hours. After purchasing 4 brand new tires last Friday, by Wednesday I had a flat. Possibly something defective with the tire. They took care of everything and Friday when I came in I was in and out in an hour. This two guys always go above and beyond for her and it's truely appreciated. More

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Flat tire I came later for the appointment, they helped me to get a quick service although the time is very late and most of technician are ready to go home. Ve I came later for the appointment, they helped me to get a quick service although the time is very late and most of technician are ready to go home. Very kind and helpful service. More

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Great service . Brought my car in for service I was greeted right away they had a loaner ready for me. Ran some errands couple of hours later the car was ready cle . Brought my car in for service I was greeted right away they had a loaner ready for me. Ran some errands couple of hours later the car was ready clean all the work was done the service writer showed me some tech tricks . All good More

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Tim, our service manager was outstanding! I love this Audi service garage. It is immaculate. Service manager, Tim does everything within his power to make sure that all needs are met to the I love this Audi service garage. It is immaculate. Service manager, Tim does everything within his power to make sure that all needs are met to the customer’s satisfaction. More

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Horrible experience Went to this dealership for a porsche test drive. Mustafa was nice to work with, he was polite and knowledgeable but his manager David Soth was horrib Went to this dealership for a porsche test drive. Mustafa was nice to work with, he was polite and knowledgeable but his manager David Soth was horrible. We were ready to work with him on the price but he was plain disrespectful. Later, other employees apologized and tried to work with us but we had such a bad experience with David that we were done with the dealership. More

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Great experience with Lainie and Fletcher Jones! I recently bought a Q5 and could not be happier with my experience. Lainie was super knowledgeable, honest, and insightful. Instead of selling me on I recently bought a Q5 and could not be happier with my experience. Lainie was super knowledgeable, honest, and insightful. Instead of selling me on a particular car or model, she consulted with my needs and wants throughout my car buying purchase. She even helped educate me on certain features that I did not even know I wanted and that I am so glad I got! Could not recommend Lainie or the dealership enough. The dealership even worked in conjunction with the Mercedes dealership across the street to help find me the perfect car! More

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