David Shehadah

I purchased a 2021 Ram 3500 from Granbury Nissan, and within days of taking it home the engine began overheating to around 240°F. I brought the truck back on October 10, 2025, and was told no issue coul within days of taking it home the engine began overheating to around 240°F. I brought the truck back on October 10, 2025, and was told no issue could be found. Just three days later, I returned again, and the same dealership diagnosed a failed EGR / cooling-system component and began repairs. This shows the defect was present from the start and misdiagnosed on the first visit. The situation caused me multiple long trips back and forth, wasted time, and frustration. I have filed formal complaints with the Texas Attorney General and Texas DMV to have this matter reviewed. Unfortunately, this is not my first issue with this dealership — when I originally purchased the vehicle, I also dealt with misleading statements from the salesman regarding vehicle condition and process transparency. Combined, these experiences have seriously damaged my trust in this dealership’s honesty and professionalism. While I appreciate that a loaner vehicle was eventually provided, I believe customers deserve better communication and accurate information from the start. I’ll update this review if Granbury Nissan and Nissan Corporate resolve this matter appropriately. More

Report | Print

brilliant service from the sales staff, that met and exceeded my expectations at every turn. exceeded my expectations at every turn. More

Report | Print