David Rocklein
David Rocklein at Fred Anderson Chevrolet Buick GMC Cadillac
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David Rocklein

Assistant Service Manager

Fred Anderson Chevrolet Buick GMC Cadillac

14000 E Wade Hampton Blvd
Greer, SC 29651

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4.3
206 Reviews

Dealership Experience

8 yrs, 8 mos

Industry Experience

21 yrs, 8 mos

Languages Spoken

English English

4.3

206 Reviews

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206 Reviews of David Rocklein

August 24, 2024

Dealership Rating
Employee Rating

the sales representative was responsive and got back to me in a timely manner everything ok. More

by mn3rdc6
Recommend Dealer
Yes

Other Employees Tagged: Ernest Jones, John Karvelas , randy

Aug 31, 2024

Fred Anderson Chevrolet Buick GMC Cadillac responded

Hi Mn3rdc6! We're so happy the team here at Fred Anderson Cadillac was able to help you out! We hope you have a great day!

April 11, 2023

Dealership Rating
Employee Rating

I recently had a serious issue with my 2021 Traverse. I took it to Fred Anderson Chevrolet service department. Although it was the week of Easter and they were very busy ZACK the service manager listened More

by ALSUEMNICK
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zack Moran, Howard Bush , JEFF AND TYLER PLUNKETT

March 26, 2023

Dealership Rating
Employee Rating

Truck was brought in at 8am for 10am appointment and picked up @ 4pm without work completed. No one called to let us know system was down and that they was unable to complete the recall work. We called More

by GOSNELLFIRE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Terry Kitchens

Mar 27, 2023

Fred Anderson Chevrolet Buick GMC Cadillac responded

Good morning. It is my understanding that all of GM reprogramming went down on Friday, I do know several attempts were made to try and correct this, however it sounds like your truck is still not programmed. We certainly strive for five star service with every customer and clearly did not provide that. I know we can't help a I.T issue however I do believe we could of communicated better to you. I would like to speak with you more about this when you have a moment. My direct number is 864-879-7111 ext 1309 David Rocklein

Mar 27, 2023

Fred Anderson Chevrolet Buick GMC Cadillac responded

Good morning. It is my understanding that all of GM reprogramming went down on Friday, I do know several attempts were made to try and correct this, however it sounds like your truck is still not programmed. We certainly strive for five star service with every customer and clearly did not provide that. I know we can't help a I.T issue however I do believe we could of communicated better to you. I would like to speak with you more about this when you have a moment. My direct number is 864-879-7111 ext 1309 David Rocklein

March 24, 2023

Dealership Rating
Employee Rating

Great service dept with very good customer service with very nice people that greet with very big smile More

by mikel.murphy49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zack Moran, Chris Gray, Howard Bush, Terry Kitchens, Jim Pickett, Easton Howard, Keith Payne , Cynthia Bailey, Clayton Suggs, James and Jerel Mosley

Mar 28, 2023

Fred Anderson Chevrolet Buick GMC Cadillac responded

Mikel.murphy49, we are so happy to read such a great review about Fred Anderson Cadillac! Until the next time we meet, take care!

March 23, 2023

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Employee Rating

Enjoy talking my car's there they treat you with respect get excellent excellent work and do excellent work and I love taking my car then try to treat you right you know all Mr Jones he's good also he speak More

by jj338946
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 26, 2023

Fred Anderson Chevrolet Buick GMC Cadillac responded

Hi Jj338946! We're so happy the team here at Fred Anderson Cadillac was able to help you out! Until the next time we meet, take care!

March 23, 2023

Dealership Rating
Employee Rating

I bought a buick encore gx and since I bought it the time spent in the workshop is more than on the street driving it More

by Juan Alcantara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 23, 2023

Fred Anderson Chevrolet Buick GMC Cadillac responded

Thank you for the recent feedback Mr. Alcantara. I am sorry to hear that your suv had to come back to the shop. It is my understanding that Clay is your service advisor and he put you in one of our cars to drive while we try to get the concern taken care of for you. Please reach out to me if I can help with anything. I do not believe we have ever spoke, but my direct number is 864-879-7111 ext 1301 Zack Moran

March 20, 2023

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Employee Rating

All work was completed correctly, & on time. Great service dept, stayed informed from start to finish More

by terryscruggs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zack Moran, Jim Pickett

Mar 21, 2023

Fred Anderson Chevrolet Buick GMC Cadillac responded

Terryscruggs, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Fred Anderson Cadillac. Feel free to reach out to us if you need anything. Have a wonderful day.

February 26, 2023

Dealership Rating
Employee Rating

Todd and his crew did a great job in repairing my truck. I’d recommend yum to anyone. They went beyond and above of what I expected. More

by doyle-thompson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zack Moran, Chris Gray, Howard Bush, Terry Kitchens, Jim Pickett, Easton Howard, Keith Payne , Cynthia Bailey, Clayton Suggs, Todd whom was over my situation.

Feb 26, 2023

Fred Anderson Chevrolet Buick GMC Cadillac responded

doyle-thompson, thank you for this fantastic review! We hope you have a good day!

February 22, 2023

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Employee Rating

The techs do exceptional work, and I find what one is told is credible. I don't like minimum word forced comments. More

by jdwrightsc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cynthia Bailey

Feb 24, 2023

Fred Anderson Chevrolet Buick GMC Cadillac responded

jdwrightsc, thank you for the five stars! It was a pleasure!

February 06, 2023

Dealership Rating
Employee Rating

I was low power staring fluid, and I just had my oil change no warning, I yall checked the all the fluids when changing the oil More

by lesslie.ellis19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 06, 2023

Fred Anderson Chevrolet Buick GMC Cadillac responded

GOOD AFTERNOON. THANK YOU FOR THE RECENT FEEDBACK. WE DO CHECK AND ARE SUPPOSED TO TOP OFF FLUIDS. I WOULD LIKE TO SPEAK WITH YOU MORE ABOUT THIS WHEN YOU HAVE A MOMENT. MY DIRECT NUMBER IS 864-879-7111 EXT 1301 ZACK MORAN

Feb 06, 2023

Fred Anderson Chevrolet Buick GMC Cadillac responded

THANK YOU FOR TAKING THE TIME TO SPEAK WITH ME. WE ALWAYS APPRECIATE FEEDBACK FROM OUR CUSTOMERS AND LOOK FORWARD TO EXCEEDING YOUR ECPECTATIONS ON YOUR NEXT VISIT. DAVID ROCKLEIN

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