David Prinzel

Had my Cadillac 2020 XT6 service 4/3/24 for Rear AC blower motor, hands free lift gate sensor and oil change. There was an issue with warranty date that could of gone either way but, Michelle and Patr blower motor, hands free lift gate sensor and oil change. There was an issue with warranty date that could of gone either way but, Michelle and Patrick resolved the issue. My car was ready in one day. Recommend Cadillac/GMC of Fort Walton Beach for anyone needing service. Top notch service waiting for your car/SUV. More

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It's bad when the dealership can't fix their own vehicles without trying to upsale then get mad and tell you to come get your vehicle because you won't buy their part. According to the service paperwork didn without trying to upsale then get mad and tell you to come get your vehicle because you won't buy their part. According to the service paperwork didn't do as asked . We knew the ecm wasn't sending signals so brought it in to see if it was programmed right and of course they didn't check the programming liked asked to. plus guess price went up real bad last time i was told $1375 this time they wanted $1241 just for the part. Then had to get my paperwork corrected after they were trying to charge $260 for diagnostic. Service manager corrected it fast and so apologetically. So unless you intend on buying their parts I wouldn't take my vehicle there for service car seat there for a month and just got a call last week More

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9/8/20: Just purchased a new 2020 Envision from Buick of Fort Walton, yesterday. Great experience for both my wife and I. Everyone worked really hard to provide awesome customer service. Special thanks to J Fort Walton, yesterday. Great experience for both my wife and I. Everyone worked really hard to provide awesome customer service. Special thanks to Jason (our salesman) and Junior (his manager) for getting our deal done, in a timely manner. I would certainly buy from them again and recommend that you give them an opportunity, as well. Update 10/2/20: We noticed a small defect with the vehicle once we returned to our home, on September 8th. We contacted Jason and he put us in touch with David P. from the dealership’s service group. David immediately scheduled an appointment and the defect was completely resolved, to our satisfaction. Great customer support provided by all. Thank you! More

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