David Nunez
David Nunez at Bill Kay Buick GMC
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David Nunez

Service Advisor

Bill Kay Buick GMC

2300 Ogden Ave
Downers Grove, IL 60515

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4.3
27 Reviews

Dealership Experience

6 mos

Industry Experience

2 yrs, 10 mos

Languages Spoken

Spanish Spanish

4.3

27 Reviews

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27 Reviews of David Nunez

February 19, 2025

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Employee Rating

Just had a very bad experience with the entire service department there. Will not be going back. More

by nancytomany
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Glen Ballantyne , Jasmine Nadolski

February 12, 2025

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Employee Rating

In and out in under one hour which was great but they did not wash my vehicle. More

by pjoschko
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Feb 12, 2025

Bill Kay Buick GMC responded

Thank you for sharing your feedback. We're glad to hear that you appreciated our speedy service and that you were in and out in under one hour. However, we apologize that your vehicle wash was missed during your visit. Your satisfaction is very important to us, and we will address this with our team to ensure it doesn’t happen again. If you’d like, please feel free to reach out to our service department so we can arrange a complimentary wash at your convenience. We appreciate your business and hope to have the opportunity to provide you with a complete, five-star experience on your next visit. Sincerely, Justin Kielma, Service Manager

February 12, 2025

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The repair took too much time- 9 days. I was told that they couldn't get it into the garage because it wouldn't start. But, other dealers have said "we just put the car in neutral and pu More

by Chrisrhone51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jasmine Nadolski

Feb 12, 2025

Bill Kay Buick GMC responded

Thank you for taking the time to share your experience with us. We’re sorry to hear that your recent repair took longer than expected and that you faced challenges with the loaner car and communication during your visit. We truly understand the inconvenience a prolonged repair and miscommunication can cause, and we regret that your experience fell short of the high standards we strive to maintain. We are actively reviewing our processes to prevent delays in the future, and we are addressing your feedback regarding customer interactions to ensure every guest feels valued and respected. Your input is vital in helping us improve, and we would appreciate the opportunity to discuss your experience further. Please feel free to reach out to our Service Manager directly at (630)969-3200 so we can work together to resolve these issues and regain your trust. Thank you again for your feedback. We hope you will give us another chance to provide you with the excellent service you deserve. Sincerely, The Bill Kay Buick GMC Team

February 12, 2025

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Employee Rating

Technicians don't troubleshoot concerns on Broken Vehicles brought into Service Department. They need to perform Deep Dives into Transmission and electrical issues on my 2022 Sierra pickups. More

by filarmy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jenny Suarez , Jasmine Nadolski

Feb 12, 2025

Bill Kay Buick GMC responded

Thank you for taking the time to share your feedback. We're truly sorry to hear that you felt our technicians did not fully address the concerns with your 2022 Sierra pickups, especially regarding transmission and electrical issues. We take all vehicle concerns seriously and are committed to continually improving our diagnostic processes. We v6alue your input and would appreciate the opportunity to discuss your experience in more detail so we can ensure a deeper, more thorough investigation on any future visits. Please contact our Service Manager, Justin Kielma, at your convenience so we can address your concerns directly and work towards a resolution that meets your expectations. Thank you for your business and for helping us improve our service. We look forward to the opportunity to serve you better in the future. Sincerely, (630)969-0022 The Bill Kay Buick GMC Team

January 19, 2025

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My Service writer Jasmine was wonderful to work with. She kept me informed and updated on my services and the cost and timing of my repairs. She even sought out a discount to save me money when additiona More

by keblusekm
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jenny Suarez , Jasmine Nadolski

January 10, 2025

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Employee Rating

David and James Otten were professional and courteous. Will refer them both for service needs. More

by Kellie Moore
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jenny Suarez, Drew Meyers , Jasmine Nadolski, James Otten

January 10, 2025

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David was very helpful and informative I was treated with respect and informed of my vehicles progress every step of the way . After my car was was looked at for a piece of metal in my tire causing a flat Da More

by RINCONES.DIANA
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Recommend Dealer
Yes

January 09, 2025

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I was completely satisfied with the service . Thanks David .why is it a fifteen word minimum sometime less said ! More

by cwi1122751
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Recommend Dealer
Yes

January 09, 2025

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Great service quick and easy they did a firt oil change and updated on the truck all good More

by charliesheehan
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sassan Hashemi, Jenny Suarez , Jasmine Nadolski

December 20, 2024

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Employee Rating

Fast and convenient service with good communication throughout the process. Appointment was easy to make and they were ready when arrived and waited for service to complete More

by mlynch4548
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Recommend Dealer
Yes
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