David Lopez

I purchased a car from sunrise ford and it was a nightmare I put a down payment and a trade took the car home I told them the trade was in the shop it had been a accident showed pictures of it and nightmare I put a down payment and a trade took the car home I told them the trade was in the shop it had been a accident showed pictures of it and they said it was ok they went to the shop to pick up the car I was trading in from the shop but the shop wouldn't release it instead of them calling me letting me know it was a problem they sent a tow truck to get the car I had purchased I told them let's take the trade out of the contract and I'll just put more money down to make up for the trade they said they had to figure out what they could do to make the deal it was nothing to figure out so I said I'll pay cash they still wouldn't give me the car back after I purchased the car mind you I went back and talked to them that Saturday to make sure everything was fine and they assured me that everything was fine so I went and bought rims $3,000 and put them on the car and they repossessed it 3 days later I told them I have cash money to pay for the car they still didn't sell me the car so I went to the car lot to get my rims off they told me they'll call me when they take them off call me with a attitude two days later I constantly called them trying to pay for they just brushed me off so I went to Wallace Genesis and paid cash for a Genesis GV80 with no problem and I'm loving it after getting my new GV80 Genesis I went to see if the rims would fit and they didn't I went back to Sunrise Ford yesterday told them if Ya'll still have the car I'll still get it and they gave me the run around again I don't know if it was my color or what but I didn't get angry good service they told me they'll call me today I haven't received a call at all and I told them I have cash I'm going to just request my down payment back because they're business is awful Thanks Wallace Genesis in Stuart for your Excellent Service at Sunrise Ford I dealt with Katlyn Daniel Lauren and about 5 other can't think of their names but when I pull up the all run and avoid me I rate Sunrise Ford a low 0 More

by 102HIALEAHAV Verified Customer Verified Customer

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First time for service here for the 2021 Ford Edge we just purchased here at Sunrise.. Everything went as expected. just purchased here at Sunrise.. Everything went as expected. More

by KEVINKLEINTOP Verified Customer Verified Customer

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I was scammed by the finance manager he added in additional coverage $5,805 worth that I did not authorize it took 75 days to have the $5,805 refunded .Deceptive business practices on a senior citiz additional coverage $5,805 worth that I did not authorize it took 75 days to have the $5,805 refunded .Deceptive business practices on a senior citizen. More

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Sticker price was 16k and final ended up 20k. Added lots of costs at last minute. Have a faulty windshield they would not replace. Have a surging issue the mechanic agrees with but will not cover Added lots of costs at last minute. Have a faulty windshield they would not replace. Have a surging issue the mechanic agrees with but will not cover under warranty. They screwed up a credit application. I now have a poor credit rating I have to resolve. My rating is excellent, never had an issue in my entire life. Tried to discuss with Ford credit and bounced around. More

by DRP.PATRICK Verified Customer Verified Customer

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I think its pretty sorry when a new car is sold with no spare tire spare tire More

by JSTARNES752 Verified Customer Verified Customer

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I got blazer for 22 thousand still haven't gotten paper work with details saying way it's 34000 thousand work with details saying way it's 34000 thousand More

by MARC95PAULINO Verified Customer Verified Customer

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From Finance with David Lope to sals Alvaro n their knowledge n white glove treatment thanks to Alex Medina for great team knowledge n white glove treatment thanks to Alex Medina for great team More

by GERARDO5 Verified Customer Verified Customer

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I'm not sure I received theDealer added items on the window sticker, Paint and interior protection (NSD)? LOjack GPS? Traceable theft protection?, Total cost of $1,700. window sticker, Paint and interior protection (NSD)? LOjack GPS? Traceable theft protection?, Total cost of $1,700. More

by RHINCHLIFFE Verified Customer Verified Customer

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Sunrise did an excellent job. Our salesmen was amazing! He made the process easy and stayed in communication with us. Will refer friends to him for sure. Our salesmen was amazing! He made the process easy and stayed in communication with us. Will refer friends to him for sure. More

by SEYELTON Verified Customer Verified Customer

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Fantastic experience! ! Excellent customer service and treated us like family. Will definitely do business with Sunrise Ford again! ! Excellent customer service and treated us like family. Will definitely do business with Sunrise Ford again! More

by Jaime Verified Customer Verified Customer

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