David Lee Hsieh

This dealership should be avoided at all costs. I worked with "David" who had total incompetence towards his job and procedures in place. He first delayed the closing of the transaction a few days I worked with "David" who had total incompetence towards his job and procedures in place. He first delayed the closing of the transaction a few days after wrongly assuming that my check for the down payment had been sent. All he had to do was ask me if I sent a check (I know I didn't). Instead he waited and I only found out through my insurance agent because they needed certain documents to process my insurance. I eventually purchased the car and after 10 whole days I still never got word about my registration. When I called I was told the registration was available 9 days before this. Since I had no registration in my vehicle my car was illegal after 7 days. The dealer's response was, "well the car is already registered". I then asked if the dealer was okay paying my fines and penalties every time I got pulled over for having no inspection sticker and no registration in the vehicle and their response was, "of course we would pay that". It was laughable. This puts both me and the dealership at legal risk. What if I never called after 10 days? How long was the dealer willing to wait to inform me that my registration was available right away after purchase? I then demanded to talk to the sales manager (after the initial person I contacted tried to prevent me). I told them of the situation and they said that the sales rep was "new", which is not an excuse to which they agreed. I was then asked what they could do to rectify the situation. I said "a few hundred bucks, or carpet floor mats that my salesman promised me and lied about". I was told they will "let the dust settle". It's been over a month and still nothing. This translates to: "we're hoping you will forget about this after a few months and not keep pushing us about this". Lastly, on an unrelated note, two couches on the entire salesroom floor is not enough space to keep crowds of people waiting for service or buying a car. I ended up waiting in the way corner of the floor at an unused desk. A salesman approached me and said, "this space is for customers, I have a customer coming now". Am I not a customer? Not only that this "customer" that was supposedly coming never showed. I was staring at the empty desk for an hour and a half afterward. The salesman just wanted a power trip to say he got me to move. More

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11 month with my 2015 ford escape the transmission is no good and i have to eat the 12480 left and no one is doing nothing about it poor costumer service not fear for mei finance it january2022 transmissio good and i have to eat the 12480 left and no one is doing nothing about it poor costumer service not fear for mei finance it january2022 transmission gone i under stand the warranty is over but i only had this car for 11 month i text i call and no response i talk to sale maneger oo yes you get a call and nothing More

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My experience was exceptional! Everyone that I dealt with was friendly and professional and efficient! I felt very valued as a customer! Everyone that I dealt with was friendly and professional and efficient! I felt very valued as a customer! More

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