David Kolozy | Page 21

Very professional and knowledgeable. I never felt pressured into buying anything. I got my RAV4 Hybrid in the time it was estimated, even a bit earlier. Excellent post-sales support too, Jason Hayes pressured into buying anything. I got my RAV4 Hybrid in the time it was estimated, even a bit earlier. Excellent post-sales support too, Jason Hayes was always available to answer any additional questions I had. More

by MARCIN.OZGA Verified Customer Verified Customer

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I was nervous and apprehensive to buy a new car. I was mentally preparing myself for it to be a frustrating, stressful experience. Within minutes however, Nate melted away any apprehension I came in with. mentally preparing myself for it to be a frustrating, stressful experience. Within minutes however, Nate melted away any apprehension I came in with. He was incredibly knowledgeable, helpful, and patient with me. I left the dealership with a new car within a few hours. His kindness and professionalism is unmatched. Nate went above and beyond make the process seamless and I couldn't be happier with my purchase. He sets the bar for customer experience. More

by MOLLY Verified Customer Verified Customer

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No complaints Happy with the service Find the twenty No complaints Happy with the service Find the twenty five word minimum very annoying. Why such a requirement? As a customer I should get to choo No complaints Happy with the service Find the twenty five word minimum very annoying. Why such a requirement? As a customer I should get to choose how many words I need to use to describe my experience?!?!?! More

by CROND Verified Customer Verified Customer

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Sold me a brand new Rav4 prime with hybrid system malfunction message on. Convinced me to take it home saying it is a system error and just needed a 2 minute rebooting. Took it back and waited for 2 malfunction message on. Convinced me to take it home saying it is a system error and just needed a 2 minute rebooting. Took it back and waited for 2 hours the next day. The mechanic told me the battery level was low and they charged it. Brought it home and the message appeared again. Took it back and this time they kept the car for days. The diagnosis this time was that there was some paint on the bolt/washer and they removed it and everything is fixed. Two days back I received a call from one of the staff saying the washer has arrived and I have to bring the car back (had no idea about any part needing to be replaced). The manager, after me leaving a voice message, called and assured me everything is fine and no parts need to be replaced. To top it all the staff told me that they cannot install the remote starter I paid for at the time of my car purchase. Now waiting to hear from the salesperson regarding the starter. Never had such a frustrating car purchase ever in my life. Very poor communication with the customer and between the staff. I was promised extended Toyota care to compensate for all the time and frustration but was told Toyota refused and they will reimburse my first car payment (less than $400). Don't know which one is better. Either way, no compensation from the dealer. Maybe I'm just one unlucky customer. But driving for more than an hour each time for multiple days to have a new car fixed that cost me close to 50K is not comforting, especially being a health care worker dealing with tough situation in general. wondering what's in store for coming days... More

by DN Verified Customer Verified Customer

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Everyone at the dealership was friendly. No pushy sales pitch. Good price on the truck. Had one small issue day I brought truck home. Jason took care of it right away. pitch. Good price on the truck. Had one small issue day I brought truck home. Jason took care of it right away. More

by wbhoy11 Verified Customer Verified Customer

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Overall great experience, far better than I had with two other Toyota dealerships closer to where I live. Well worth the 90 minute drive I had to make to buy the new car. other Toyota dealerships closer to where I live. Well worth the 90 minute drive I had to make to buy the new car. More

by Kim Verified Customer Verified Customer

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It was a wonderful experience working with Dan Sweeney. He was prompt, responsive, accommodating, and a pleasure to work with. We were able to accomplish three transactions smoothly and safely despite the He was prompt, responsive, accommodating, and a pleasure to work with. We were able to accomplish three transactions smoothly and safely despite the challenges of the pandemic. We did our fair share of research and working with other dealerships but were fortunate to come across Dan. Made the entire process a pleasant one. We highly recommend him and would definitely work with him in the future. More

by Rainier Verified Customer Verified Customer

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This was my 2nd in leasing with DCH and was a terrific experience with Melissa in sales that worked with me and made everything go smoothly. She is the best. experience with Melissa in sales that worked with me and made everything go smoothly. She is the best. More

by eman0807 Verified Customer Verified Customer

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Everyone-especially Kurt-went above and beyond to assist me in buying a new vehicle. Kurt Kuehsel is a 5 star plus salesperson. Would recommend this dealership! me in buying a new vehicle. Kurt Kuehsel is a 5 star plus salesperson. Would recommend this dealership! More

by chrispug03 Verified Customer Verified Customer

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We've been very happy with this dealership over the years. We just bought a new Toyota Camry Hybrid. No issues and a great experience! We use their service department as well. Never had a problem. years. We just bought a new Toyota Camry Hybrid. No issues and a great experience! We use their service department as well. Never had a problem. More

by teachermommy3x Verified Customer Verified Customer

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