David Keller | Page 223

Great experience! My wife and I were looking to trade in or 2011 jeep wrangler sport. After visiting with a few different dealerships and getting slapped in the face on My wife and I were looking to trade in or 2011 jeep wrangler sport. After visiting with a few different dealerships and getting slapped in the face on offers for Trade in, we found Palmer dodge Roswell. It was a seamless transition from our jeep to our ram. Thanks Kurt Taylor for helping us get what we wanted!!! Also thank you David Keller for your help as well! More

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Deceptive Service Practices and Horrible Customer Service To preface this, it's not the first time I’ve had my car serviced at Palmer Dodge. I have had good experiences until the most recent. In addition, whi To preface this, it's not the first time I’ve had my car serviced at Palmer Dodge. I have had good experiences until the most recent. In addition, while other service associates were nice, my issue is with my encounter with Winston. I dropped my car off on Saturday, July 8th to address critical recalls on my vehicle. When asked if I had any other concerns, I replied: “My windshield washer doesn’t hold in fluid and my brakes vibrate when engaged above 45 mph”. He said he would check them out. I got a call from Winston at 3:09 pm the same day stating that the problem with the windshield washer was that I needed replacement hoses, about $95, and they checked the brakes and you need new pads. He stated that the rotors and everything else was fine, but the pads had about .33 inches left on them and they recommend replacement pads on all four wheels, about $500. I said that that was pricey, so I authorized the replacement of the hoses, but said I will call him back on the brakes. Since it was the weekend he said to call him back before 5 pm or on Monday morning. Today (Monday morning) I called the service center at spoke to Winston at 7:41 am to authorize the replacement of the pads and asked for an oil change. I also asked if they had any specials I could take advantage of that could give me a break on price. He said no, but I’ll look into taking 10% off and I will call you once we are done. I then looked online to find a coupon for replacement brake pads for $190 (expires 7/31). I called back to the service department at 11:13 am, spoke to a woman and asked if they would honor the coupon I found. She said yes and to bring it in when I picked up the car. I got the call at 2:57 pm to pick up the car. I arrive at the shop, waited for Winston to finish his call and presented the coupon. First, he said that he already provided 10% off and I couldn’t use two discounts. So I asked, which one was the better deal. Instead of calculating the differences, he read the coupon and found the statement that said “refacing/machining extra”. Then explains to me that my rotors needed to be resurfaced. I told him that is not what he explained on Saturday, and that while he (as the professional) may know that the replacement of pads should automatically include rotor resurfacing, that is NOT what he told me on the phone. “Well if that is what you heard”. No, that is what you told me. I suggested that he should be more clear on what is needed with each service. He simply stared at me as the rest of the people behind the counter did. They DID not honor the coupon. They didn’t even give me the oil change I requested. What I find more disappointing is the lack of customer service. No one said “Sorry for the misunderstanding”, not even a thank you for bringing your car in for service. Interesting enough, I have two coupons printed for the same $190 price and the second one says that resurfacing rotors/drums are included. Deceptive practices, and poor, poor customer service. I feel cheated. I will never return to this service center and I will be sure to warn everyone about Winston. More

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Went to look and test drive.....drove away in a gorgeous car Excellent selection brought us in to look and test drive the new Pacifica's. Kurt Taylor was amazing...showing us every detail without being pushy or Excellent selection brought us in to look and test drive the new Pacifica's. Kurt Taylor was amazing...showing us every detail without being pushy or trying to persuade us. We ended up leaving in a gorgeous car with an OUTSTANDING deal. He even showed us the service department and wiped the outside of the car after its detailing to make everything just perfect. Austin Hall in Finance went above and beyond to make every detail comfortable and clear. Most professional and excellent quality I have ever encountered in a dealership. Well worth the hour drive and I will continue to drive there for the service because of the quality of service! More

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