David Guthrie

If I could give a negative rating I would. I was in a bizarre accident before Christmas, my car was totaled, so I needed a new car ASAP, and my shopping time was limited. I had decided on th I was in a bizarre accident before Christmas, my car was totaled, so I needed a new car ASAP, and my shopping time was limited. I had decided on the CR-V Hybrid. I met my salesman, Dennis, and he found me a car to test drive. I decided to buy it on the spot. Given that it was quick purchase, I would have thought that I would have been offered something other than a tiny bit off of the top. Upgraded floor mats cost them next to nothing. Anyway,next, I met with Arthur, finance, who sold me an "uprgraded" extended service and road advantage policy ($4900). He didn't ask me what terms I wanted just gave me numbers. So, he had to go back and redo. Fine, I drive the car off of the lot. A couple of weeks later I go to put my plates on my car. There was no bracket for a front plate. Aggravating, but people make mistakes. I call the service department who I assumed was going to put the bracket on for me. The gal who answered the phone just said I needed to talk to sales. (??) I thought I was being transferred to a manger. Nope, just a sales associate. He then transferred me to Dennis. At no time did any of the 3 offer an apology. No one said, "I'm sorry for the inconvenience, let me see how I can help you." What I got from Dennis was "what do you want me to do about it?" REALLY?! This man did NO work in selling me a car, but definitely made a commission from it. Of course, I asked to speak to the manger, Dave. He didn't apologize for the bad service I received just that, "he would just fall on the sword." I said to him that his business is sales and service of which I didn't receive either. He then offered me a free tank of gas and my car detailed on my first service visit. And then, he reminded me that my first 2 years of service were free. These service visits are offered from Honda when you buy the car, not from the dealership. Dave then calls me the next day to let me know he spoke with the service department. I could tell from the conversation that he wasn't getting that it wasn't the missing bracket that I had been angry about, it was the crappy service. I then find out that my warranties are not Hondacare, but a third party which I could have bought for myself for a lot less money. I bought Hondacare and maintenance from another dealer ($1900). I called Columbia after this and spoke to Noah to cancel my warranties. I didn't have to go in. He did this over the phone. He was very pleasant. No hassles, no problems. I also had to go into the service department to have a plastic piece replaced. TJ, the service manager, happened to be the one to help me. I told him that I found a check off list of things that were to be done to my car. Of which, the plate bracket was not checked off. He looked up my car and explained how that happened. He also took my phone number to listen to the call. Why didn't Dave listen to the call? I got the impression that TJ never heard about the issue I had with the missing bracket. I don't know if it's because I'm a single female, or what, but I would go to another dealer. More

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I had the pleasure of working with Michael, Holly and Dave and all of them were fantastic on our purchase. I was two hours away and was able to go through everything and answer all of my questions over t Dave and all of them were fantastic on our purchase. I was two hours away and was able to go through everything and answer all of my questions over the phone and texts and all were very patient with us. Michael was so helpful and extremely friendly and polite to us and our family needs. I plan on recommending him to others and the dealership and definitely will be back when we go to purchase another vehicle. More

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Extremely impressed at how clean and nice the place was, and all the people that we came in contact with were pleasant, professional and happy to have our business and all the people that we came in contact with were pleasant, professional and happy to have our business More

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Abdul was awesome. The 23 pilot is next level amazing. A++++ experience. Would highly recommend Columbia Honda. The 23 pilot is next level amazing. A++++ experience. Would highly recommend Columbia Honda. More

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Even though Michael is a New York Knicks basketball fan, he is your guy when you’re looking to buy a car! he is your guy when you’re looking to buy a car! More

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We gave him a price range, he respected it and gave us options. He was timely (time was of the essence), helpful, and followed up. Michael and his team worked well together to give us the information we options. He was timely (time was of the essence), helpful, and followed up. Michael and his team worked well together to give us the information we needed from start to finish. More

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Could not have asked for a better person to work with than Michael. A quality person who genuinely wants to help the customer from start to finish. I will recommend Michael and the dealership to all I ta than Michael. A quality person who genuinely wants to help the customer from start to finish. I will recommend Michael and the dealership to all I talk to regarding vehicles and service. Thanks to all the fine people who made our purchase pleasant and the vehicle like new in appearance and operation. Thanks to Sales Manager Dave for his commitment to getting the vehicle appearance to pristine condition. Word of mouth advertising is very important in an individual’s and companies success and there will be plenty from us. Thank you all for everything. Best wishes for continued success in business and life. More

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Very professional yet personal at the same time. Great experience. Definately recommend anyone to them. Great experience. Definately recommend anyone to them. More

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Michael was a pleasure to work with and made a normally stressful situation become more exciting stressful situation become more exciting More

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Michael was very easy to work with! Knowledgeable and easy going. Would definitely work with him again ☺️ Knowledgeable and easy going. Would definitely work with him again ☺️ More

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