David Dykema

I am extremely disappointed with the service I received at Tirapelli Ford. Back in October, I brought my car in for overheating and was told to replace the coolant reservoir. I paid nearly $300, but the is at Tirapelli Ford. Back in October, I brought my car in for overheating and was told to replace the coolant reservoir. I paid nearly $300, but the issue persisted — proving that diagnosis was wrong. Recently, after another dealership and my extended warranty confirmed the car needed a new engine, Tirapelli Ford dismissed those findings. I was told they couldn’t get the car to overheat all day, yet within 10 minutes of leaving their lot it overheated twice, nearly stalled at a red light, and now has a cylinder 4 misfire. I also doubt the car was ever properly test-driven, considering how quickly it overheated for me and the way it was oddly parked between spots when I picked it up. This dealership has repeatedly misdiagnosed my vehicle, wasted my money, and failed to provide honest or competent service. I cannot recommend Tirapelli Ford to anyone. More

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The staff is friendly and always generous about handling things in a timely manner, thanks for all that you do! things in a timely manner, thanks for all that you do! More

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Your dealership contacted me about a recall on my F150 pickup. Heather was awesome on setting up my appointment. She had the tech come do it where I work in the parking lot. Heather worked on getting the pickup. Heather was awesome on setting up my appointment. She had the tech come do it where I work in the parking lot. Heather worked on getting the directions right,I park in a remote lot in the Citgo refinery. Every thing went smoothly!! More

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It was the WORST experience. I outright told them I am a recent widow so please don’t take advantage. They did. First they did a diagnostic for $199 and said nothing is wrong. I I outright told them I am a recent widow so please don’t take advantage. They did. First they did a diagnostic for $199 and said nothing is wrong. I threaten to sue them if I got into an accident cause the car is veering to the left all on it’s own. They said they don’t find that to be a problem, perhaps I’m going into the lane and it’s correcting me. They were driving it to pick me up and called and said you’re right it’s veering, we’re taking it back to the shop. Quoted me $2000 to replace a rim and a valve, when I said I’ll think about it they called back and said $979. More

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It was very easy to schedule the appointment. Everyone was very friendly and polite. Great service! Everyone was very friendly and polite. Great service! More

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Work was done in a timely matter, and done as promised. A little pricey but what isn’t today. Ron Tirapelli has done all the work on my vehicle for 10 years, and I am happy with the results! Thanks A little pricey but what isn’t today. Ron Tirapelli has done all the work on my vehicle for 10 years, and I am happy with the results! Thanks More

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I get great service all the time in and out any questions. They let me know if I have a problem and when I can fix The job is done correctly and the service department is excellent questions. They let me know if I have a problem and when I can fix The job is done correctly and the service department is excellent More

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Bought all my cars here great customer service! Always very helpful when they are working on my vehicle! Always very helpful when they are working on my vehicle! More

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Service Department has been very good. Did not have as good of an experience with the sales staff. Did not have as good of an experience with the sales staff. More

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Always satisfied from ford When I visit the dealer. Very good service and always polite Very good service and always polite More

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