David Del Cristo

Kevin Leahy was outstanding. However, I have an issue with being charged a $295 diagnostic charge up front. The problem isn't so much about the $295, but the fact that my repair However, I have an issue with being charged a $295 diagnostic charge up front. The problem isn't so much about the $295, but the fact that my repair ended up being a blown fuse (probably a $50 repair). In the end, they still charged me $295 for the service/repair. They even made me pay for the part (extra $12 dollars....lmao). This is Highway robbery at its best. I understand charging a diagnostic up front. For repairs that require more work, that diagnostic will be credited back to you. It also prevents clients from getting a free diagnosis and then going elsewhere to get the vehicle fixed. I wouldn't want to put work into something and not get paid. Firestone 100% would not have done that. In the end, Kevin did give me a $20 credit which I am grateful for, but please do not take your car there unless you know what the issue is, and that the repair will cost more than $295. Sorry, but I have to make this known. Jeep, Chrysler, Dodge of Rockland (and especially the management) dropped the ball here, and they look bad for doing it More

by Adrianpuzio Verified Customer Verified Customer

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No one never told me I should do a tire rotation But yet I recieved a notice that I turned down that ! I asked for an oil change since I didn’t have an appointment and walked in ! Now if I was told I can d I recieved a notice that I turned down that ! I asked for an oil change since I didn’t have an appointment and walked in ! Now if I was told I can do a tire rotation or I should at least I would have More

by TENSIXTYJOHN Verified Customer Verified Customer

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Rockland dealer staff are all phenomal my advisor name was Brandon and he was very well informative and professional. The waiting area is very nice and they have beverages and the service is 10/10 I like was Brandon and he was very well informative and professional. The waiting area is very nice and they have beverages and the service is 10/10 I like them better then the dealer I purchased my vehicle and it’s close to home More

by nadege_beaubrun Verified Customer Verified Customer

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This deal ship and staff are very accommodating. I was pressed for time and they got me in and out quickly. Very efficient place. I was pressed for time and they got me in and out quickly. Very efficient place. More

by Kris Verified Customer Verified Customer

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Mechanics were very polite and very detailed. They were very responsive to getting back to me.. They were very responsive to getting back to me.. More

by pbadami5 Verified Customer Verified Customer

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The service was excellent. They provided quick service and a detailed description of tire tread and brake pad depth. They provided quick service and a detailed description of tire tread and brake pad depth. More

by jmpmstr3918 Verified Customer Verified Customer

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The service was smooth and stress free, I was informed of everything that was done of everything that was done More

by CHEFSANSU Verified Customer Verified Customer

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Very courteous employees, Service Advisor was very professional. Wait area is awesome and very clean. professional. Wait area is awesome and very clean. More

by emf919 Verified Customer Verified Customer

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I no longer have a car here anymore and I still keep getting these emails because my account is somehow way to my sister‘s account. She came in a few weeks ago to get service for her jeep and they charg getting these emails because my account is somehow way to my sister‘s account. She came in a few weeks ago to get service for her jeep and they charged her $300 for nothing even though her car is under warranty. I was a cosigner for her when she first got the car but now she finances it so I am no longer under it, but for some reason, my account keeps getting confused with her accounts and that’s been since the beginning, I understand what the problem is when I had my jeep for some reason she was under my account and was under her account and everything was all messed up. that’s why I didn’t release a jeep with you guys because you’re so unorganized More

by valgal311 Verified Customer Verified Customer

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Received one of my two complimentary oil changes on my new vehicle purchase. Went quick and easy.Was in and out within an hour. Staff was friendly and courteous. Although I did not receive documentation f new vehicle purchase. Went quick and easy.Was in and out within an hour. Staff was friendly and courteous. Although I did not receive documentation for the service performed. More

by Mopardell Verified Customer Verified Customer

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