David Andrew | Page 28

My service advisor Theo is very thoughtful and takes good care of me.. good follow up care of me.. good follow up More

by Kb Verified Customer Verified Customer

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When I arrived to get my car only one person greeted me and even acknowledged that I was there. My service provider Theo was not very helpful regarding my services and only communicated through text even w and even acknowledged that I was there. My service provider Theo was not very helpful regarding my services and only communicated through text even when I called multiple times. My car was at the dealership for over 1 month waiting for a part and I had to fight to get a rental car when my serviced provider said that I can still drive my car without AC. Very poor customer service. I also asked for an oil change in which she never told me that there was a cost at this dealership because it was not where I purchased the vehicle. After waiting a month for my car when I went to pick up my vehicle it was filthy, and they charged me over $100 for an oil change that I get free at Deland Kia. It wasn’t until I complained that the charge was removed. Honestly this was my first time at this dealership and I will never ever go back for any work on my car. I’d rather drive to Orlando than to ever bring my car back. Lack of communication and poor service by my provider. More

by roseg1729 Verified Customer Verified Customer

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Irresponsable Poor customer service Disrespectful with clients time and liars. You never know what they are doing for real in your car. with clients time and liars. You never know what they are doing for real in your car. More

by daicyortega Verified Customer Verified Customer

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My whole experience with this dealership has been below grade the sales aspect was not great the service again is also not great the general manager wrote back to me but I never heard from him again so thi grade the sales aspect was not great the service again is also not great the general manager wrote back to me but I never heard from him again so this is not a company that I will do business with again More

by Xgf500 Verified Customer Verified Customer

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They definitely do not care about the customer's time. Made an appointment for a recall a week early, when I got there I was told it has to be ordered. When I asked how will I know it is here they said " Made an appointment for a recall a week early, when I got there I was told it has to be ordered. When I asked how will I know it is here they said "you can call or just show up in 3-5 days" Then that oil change took 2.5 hours. Not to mention the time before this they missed a puncture in my tire 2 times. More

by yurivoskov02 Verified Customer Verified Customer

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They are fast and have knowledge and they won’t take more time that what is needed time that what is needed More

by kronosn9 Verified Customer Verified Customer

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Bad business they will not own up to what they did wrong. Kia is trash Kia is trash More

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The service of the dent I have on the car was resulted excellent. Thank you to Gemoi to follow up I am very happy with the result. Thank you again. excellent. Thank you to Gemoi to follow up I am very happy with the result. Thank you again. More

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Charles in service department was amazing at taking care of my truck and making sure everything was done right definitely a dealership that treats me like family instead of just a customer love all them at of my truck and making sure everything was done right definitely a dealership that treats me like family instead of just a customer love all them at Kia north everyone is great More

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Good customer service ready at the time promise car been wash without asking easy access wash without asking easy access More

by lucjioelivert Verified Customer Verified Customer

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