David Aldrich

I will never buy another vehicle from Lithia’s Mercedes-Benz of Portland. I purchased a 2020 vehicle with their “limited warranty for any Mechanical or Electrical component failure for 3000 miles Mercedes-Benz of Portland. I purchased a 2020 vehicle with their “limited warranty for any Mechanical or Electrical component failure for 3000 miles or 60 days.” The vehicle had shocks that didn’t work. The Sales Management team responded by introducing delays, misinformation and multiple trips to their office to attempt resolution. It took over 2 months to get them to accept their responsibility for making the repair. Further the vehicle needed a $25 DEQ inspection which they said they would reimburse me. After more than 4 months and multiple requests, they still haven’t reimbursed me. More

by LJSIMS503 Verified Customer Verified Customer

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