David Acevedo

Only in it for the sale, once they get it over with you see the staff stand around joking about how they "convinced" someone into a car they weren't exactly looking for. These are the basic form of conman/ see the staff stand around joking about how they "convinced" someone into a car they weren't exactly looking for. These are the basic form of conman/salesman. Stay away More

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One-Star Review: The Worst Customer Service Experience at Lugoff Chevrolet Purchasing a car from Lugoff Chevrolet on December 5 has been nothing short of a nightmare. Their unprofessionalism, lack of comm Lugoff Chevrolet Purchasing a car from Lugoff Chevrolet on December 5 has been nothing short of a nightmare. Their unprofessionalism, lack of communication, and outright arrogance have left me beyond frustrated. 1. Missing Documents: Inexcusable Negligence The night I bought my car, I left without being given any of my purchase documents, as we were waiting on the check to come in the mail. Two days later, when I returned to finalize payment, I still didn’t leave with all the paperwork I needed. (Turns out this is my fault because, as they told me tonight, “every customer leaves with all the documents,” and if I am now missing one, they would help on Monday since tonight is Saturday.) I didn’t discover this issue until I tried to process a warranty refund for the vehicle I traded in—only to learn that critical documents were missing. 2. Almost 2 days of Ignored Calls and Emails I began contacting Lugoff Chevrolet at 10 AM on Friday, leaving a message with someone who promised the finance manager would return my call within 15 minutes. They told me he was “finishing a meeting.” By 2 PM, I had heard nothing. Over the next two days, I called a total of 11 times (many of which were unanswered), left multiple voicemails, and emailed my sales representative, PJ. Despite assurances that I would receive a callback “in a few minutes,” no one ever followed through. 3. Asante: A Masterclass in Arrogance and Gaslighting- When I finally spoke with Asante, the dealership’s “sales manager”, the situation went from bad to worse. Asante was condescending, dismissive, and more focused on defending himself than solving my problem. Despite proof of our previous text messages, Asante bizarrely insisted we hadn’t interacted before. When I expressed my frustration at waiting for him to do his job, he took offense, claiming I was “threatening him” simply because I told him he was useless. This led to him saying “I don’t know who he is”, yada yada. He tried to insinuate that by me telling him I would come to him the store, that I was threatening him. Asante is useless with customer care or support. Asante, knowing I have been waiting for days, left me on hold tonight for 7 minutes. I had to call back after being on hold for seven minutes to get the opportunity for the encounter I am describing tonight that luckily I recorded. If Asante feels "threatened" by being called out for his incompetence, he should rethink his role in customer service. Instead of owning his mistakes, he spent the entire conversation trying to establish his dominance, telling me things like “You don’t even know who I am” and insisting he was the only person who could help me—while refusing to actually do so. 4. The Finance Guy: Refusing Help and Hanging Up on a Paying Customer- The lack of professionalism didn’t end with Asante. When the finance team was finally put on speakerphone, another employee—whom I’ll refer to as the “younger finance guy with a child on the way”—displayed equally appalling behavior. After wasting my time reiterating excuses and offering no solutions, he sarcastically told me I’d been “pleasant to deal with.” When I asked for the general manager’s contact information, he flat-out refused, telling me the only number I’d get was the dealership’s main line. He then picked up the phone, sarcastically said, “You’ve been really pleasant to deal with,” and hung up on me. Let me be clear: I called repeatedly, left messages, and waited patiently for almost 48 hours, only to be dismissed with smug sarcasm and disrespect. For a paying customer to be treated this way is outrageous. 5. Jimmy in Finance: Excuses Over Accountability- Jimmy, the other finance team member involved, was no better. Rather than taking responsibility for the missing document, he rattled off excuse after excuse, telling me he was “too busy” working on back-to-back deals to answer phone calls for 16 working hours straight. Acc More

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If you’re looking for a professional salesperson go Rahmik. He was very helpful and understanding in what I was looking for in a vehicle! Rahmik. He was very helpful and understanding in what I was looking for in a vehicle! More

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Probably the worst car purchase experience that I have ever had. I cannot, in good faith, give this dealership a good review. I will however, give an honest and fair review of my purchase experience. Not ever had. I cannot, in good faith, give this dealership a good review. I will however, give an honest and fair review of my purchase experience. Note: This review never posted to DealerRater, so I am reposting it now. It began in July when I visited the dealership to inquire about the 2024 Camaro collector’s edition. Neither the salesman nor sales manager were aware that Chevrolet was releasing this, despite numerous press releases. Moving forward, there ended up not being any dealer allocations for one so I ordered an SS 1LE. I submitted my deposit for the order and the sales manager told me that I would be contacted when they received a VIN for the build. I had a 2019 Camaro 2SS with low miles for trade in that the transaction problems centered around. Below is most of an email that I sent to the sales and general managers: [I am not sure how much visibility you have on sales staff communications, but I now have a concern about the trade-in negotiation communication from Asantè. As I understand it, his brother is interested in my 2019 Camaro (as originally identified to trade in). Mason also assisted Asantè. Initial conversation and communication from Mason was that I would only be offered $40k for trade-in, and was told that was it, based on the market and because the other Camaro (with 64k miles and has since sold) took a while to sell. **I do not believe I am being dealt with in good faith because a conflict of interest has been identified regarding Asantè's brother's interest in my trade-in. I received a phone call Saturday morning from him inquiring about the car again, asking if I was still interested in trading it in before the new build arrives. I told him that I was also looking to sell it outright for more than $40k if the dealership could not get to $43k. I believe $43k is a very fair asking amount that still leaves room for the dealership to make some money on a very low-mileage car (currently 8,640 mi). He told me he would get with his boss on Monday (yesterday). I also provided him with the KBB estimate for my car (by VIN). Again, the trade-in value has not waned from when I initially came in over a month ago ($41,809-$45847, with $43,849 right in the middle). He proceeded to send me back a different KBB estimate screenshot with a lower amount. He told me that the market constantly drops which is why I was offered $40k because that is what my car would be worth in October. Let's be honest, this is not true. I replied back with another KBB estimate utilizing the same zip code he used, just in case it gave me something different than I originally sent (it did not). He then proceeded to send me a recording of his phone screen as he generated his estimate. Of course, it was lower because he did not use the VIN from my car that captures all of the features. This back-and-forth is tedious and I just don't have the time for it. I request to simply conduct the remainder of my business transaction with management as I am agitated with the communication about this.] I never received a reply to my email, nor did I receive a VIN. I heard nothing from the dealership until 25SEP when the vehicle arrived at the dealership. The management team did not honor my request and I was again dealing with the same original salesman. Management only came up $1k for the trade offer on the 2019 vehicle. I did not feel like $2k was worth arguing over so I accepted it for the trade. My delivery requests were simple, leave the seat covers and all protective film untouched, and do not touch the car, not even wash/detail. This was the only part of the transaction that I was pleased with because the car was delivered as it was delivered from the factory. Feb 24; the dealer-provided appearance package (of which they would not waive) included a 3yr car wash package. I still have not received after many attempts, only to be ghosted. I invite mgmt to contact me about this. More

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So I made an appointment to see a vehicle and surprise my wife with her Christmas present. The vehicle was in the shop at the time of arrival for an oil change. After bringing it out for her to drive we foun wife with her Christmas present. The vehicle was in the shop at the time of arrival for an oil change. After bringing it out for her to drive we found a large scrap and smudging area like something had hit the passenger side door. They did buff most of it out. Also the inside WAS NOT clean. After purchasing we were told we would get a car wash for 3 years. Still waiting on that email several weeks later. We did order custom leather seats also. Hope it’s not a very unreasonable amount of time. My wife loves her car tho. Jason Gibson More

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Tyquan an everyone we had interactions with during and after our new purchase was great!! Definitely will be recommending!! after our new purchase was great!! Definitely will be recommending!! More

by ccapell87 Verified Customer Verified Customer

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EVERYONE was very attentive and helpful! My buing experience was amazing! Thank you so much! My buing experience was amazing! Thank you so much! More

by VALEN.COOK Verified Customer Verified Customer

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Very helpful and polite. They work hard towards the customers needs to ensure customer satisfaction. They work hard towards the customers needs to ensure customer satisfaction. More

by hernandezjoaquinjoaquin Verified Customer Verified Customer

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Great communication from service department. They squeezed my alignment in for me at last minute. The price was also $40 less than I’m used to paying as well!! They squeezed my alignment in for me at last minute. The price was also $40 less than I’m used to paying as well!! More

by Cndsmile Verified Customer Verified Customer

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From the moment I walked in, I was well taken care of. Staff did not let me leave until I got the deal. I wanted. Staff did not let me leave until I got the deal. I wanted. More

by SOLIDGEARRC Verified Customer Verified Customer

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