Dave Stribling

JAK responded

Mr. Noffsinger, I respectfully disagree with all of your your statements above. I feel like you do not fully understand how a forced induction turbo system works. Let me explain: If the turbochargers in my car were fine on install, then there shouldn't be any outside influence after if the intake system is assembled correctly, free of foreign objects, sealed and has air filters. Nothing from outside can get in there except for filtered air! It doesn't matter that I drove the car after picking it up from your dealership before I realized that my turbochargers were damaged. They were damaged during the engine out process and Prestige is at fault. I am baffled at the rate that this dealership and their management team continue to make false statements. These problems with the turbochargers did not occur 300 miles after the oil leak repair as Prestige has falsely stated. They problems with the turbocharges were present immediately following the oil leak repair as the car was making a whining noise I thought was fan related, and the car drove fine so I initially wasn't concerned. I didn’t realize my car was damaged until I had it inspected by a third party to check over the previous Prestige Imports engine repairs prior to what I thought would be a cross country trip in the car. This inspection revealed that the turbocharger impeller blades were severely damaged due to something that was left in the intake system during the engine out repair process at Prestige. The intake system in this car is sealed and it would have been next to impossible for anything to have gotten in there during the 281 miles I drove the car to and from work after this engine out repair at Prestige. I did not confront Prestige about this damage until I had hard evidence to back up my claim that Prestige Imports damaged my car. When I confronted Prestige about the turbo damage on 7/12/22 and produced photos of the damaged turbos the immediate response from the Prestige Porsche shop foreman was that it would have been impossible for anyone to have made a mistake and left any foreign materials inside the intake system to cause this damage. I also showed him photos I had taken with the engine out in the Prestige shop with greasy dirty shop rags stuffed in the turbo inlets. All that evidence was obviously not enough and the Porsche shop foreman then proceeded to tell me that the turbochargers were already damaged when they installed them back onto the car during the engine out repair process as to immediately limit any liability they had for my claim of damage. Keep in mind that this was a completely different response from both the service advisor and service director who told me at a later date that the turbos were in perfect shape when they installed them back onto the motor during this repair process. That obviously didn't make sense to me, raised several red flags, and made me question Prestige's honesty and integrity even more. I will also mention that in my communications with Porsche corporate regarding this issue with Prestige, they admitted to me that they were getting different versions of this story from Prestige about the condition of the turbochargers during this engine out repair, which led to them to eventually tell me this was a dealership negligence issue that I needed to work out directly with Prestige Imports. The statement that Prestige was never allowed to inspect the damage to the turbochargers on my car is also completely and utterly false. I offered on numerous occasions during my discussions with Dave Stribling the Porsche service director that I would have my car towed down there so that they could inspect the damage first hand. Every single time I inquired about this I was told by Dave Stribling insisted that Prestige did not cause this damage and they would not be inspecting the car and that they wished me luck. I wish Dealerrater would allow me to attach those email communications with Dave Stribling to this response. I was only offered the opportunity to tow the vehicle down to Prestige for inspection by the General Manager Scott at the same time as they supplied a turbo replacement quote, and this all happened immediately following my first public comment about the issue on their Facebook page. Prestige was obviously in damage control mode at this point. Another completely false claim is the 30% discount they are touting. I wish Dealerrater would allow me to attach the repair quotes I received from Prestige related to this turbo damage issue. I did receive a quote from Prestige to replace the damaged turbochargers on 8/29/22 from their General Manger Scott, but it definitely did not have a "heavy 30% discount" associated with it as they have claimed several times in responses to the various reviews I posted online. They gave me 2 quotes for the turbo replacement, the first one which was the supposed non discounted normal customer street price was $22,433. The second quote they provided me was for $18,638 and was discounted roughly 17%. They then added in a $1,000 slap in the face goodwill discount. This “goodwill” discount brought the total discount level to roughly 21%. All of this basically said we don’t care that we damaged your car but for public optics we want to make it seem like we are doing something and that we care. Keep in mind that anyone coming in off the street could get this supposed discounted price on having their turbos replaced. Furthermore any reputable local independent Porsche shop can do this repair for roughly half what Prestige wanted, and they have technicians that are Porsche certified, can be trusted and do stand behind their work unlike Prestige. I would be crazy, and it would be a financially irresponsible decision to accept Prestige’s offer and pay them upwards of $18,000 to fix something that they broke on my car, and have the same team of technicians work on the car that caused this mess to begin with.