Nice people but was not offered the courtesy service of
picking up my car and leaving a loaner. Had to drive an hour and back each day.
picking up my car and leaving a loaner. Had to drive an hour and back each day.
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by ANN.BRYANT1112
Verified Customer
Verified Customer
Service Price Transparency
Jun 19, 2026 -
Porsche Louisville responded
Thank you for your feedback. We're pleased to hear you found our team friendly, but we apologize that our valet pick-up service was not offered during your visit. We understand that the additional travel time was inconvenient.
Your comments provide an excellent training opportunity for our team. We will reinforce the importance of reviewing each customer's location and discussing available valet options when applicable to ensure our guests can take full advantage of the convenience services we offer.
Thank you for bringing this to our attention, and we appreciate the opportunity to improve.
Best Regards,
John Casco
General Manager
jcasco@germaincars.com
502-515-5862
Great, awesome, attentive, knowledgeable Great, awesome,
attentive, Great, awesome, attentive, knowledgeable Great, awesome, attentive, Great, awesome, attentive, knowledgeable Great, awesome, attentive, kn
attentive, Great, awesome, attentive, knowledgeable Great, awesome, attentive, Great, awesome, attentive, knowledgeable Great, awesome, attentive, knowledgeable
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by Z
Verified Customer
Verified Customer
Service Price Transparency
Jun 19, 2026 -
Porsche Louisville responded
Thank you for choosing Germain for your automotive service needs, as well as for your kind 5-star rating.
Best Regards,
John Casco
General Manager
Everyone at Porsche Louisville is very friendly and
helpful. David answered all of my questions promptly. Sales helped bring my car around when I picked it up on Saturday while service was closed. E
helpful. David answered all of my questions promptly. Sales helped bring my car around when I picked it up on Saturday while service was closed. Excellent work.
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by STEVE@SEC-USA.COM
Verified Customer
Verified Customer
Service Price Transparency
Jun 15, 2026 -
Porsche Louisville responded
Thank you for your kind feedback! We’re glad to hear that David and the Porsche Louisville team were friendly, helpful, and able to assist you throughout your experience. We appreciate your business and hope you enjoy your vehicle!
Best Regards,
John Casco
General Manager
David Roberts really went above and beyond!
!!!!!!
I came in on a Saturday when they weren’t open and they still took care of my issue.
!!!!!!
I came in on a Saturday when they weren’t open and they still took care of my issue.
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by DSPARROWINKY
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
John Casco
Jun 11, 2026 -
Porsche Louisville responded
We are happy we were able to assist. Thank you for sharing your 5-star experience with David. He is certainly dedicated to ensuring our guests receive only the best in customer care.
Best Regards,
John Casco
General Manager
I like the fact that not only was my car repaired, it
came back clean.
came back clean.
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by glenkeysod
Verified Customer
Verified Customer
Service Price Transparency
Jun 09, 2026 -
Porsche Louisville responded
Creating a quality guest experience is the goal of our team. Thank you for choosing Germain.
Best Regards,
John Casco
General Manager
Service was completed with all recalls.
Service writer kept us updated and professional. Highly recommended!
Service writer kept us updated and professional. Highly recommended!
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by greenscaperesume
Verified Customer
Verified Customer
Service Price Transparency
Jun 08, 2026 -
Porsche Louisville responded
Thank you for taking the time to share your recent service experience with our team. We’re glad to hear our staff delivered a thorough and informative visit, as we always strive to ensure every customer receives quality care and clear communication.
Best Regards,
John Casco
General Manager
Dave went above and beyond and bailed me out of a tough
situation! Top notch service. Stayed late to make sure I was taken care of. And Gavin tag teamed the next day and got me set up. John saw my car late
situation! Top notch service. Stayed late to make sure I was taken care of. And Gavin tag teamed the next day and got me set up. John saw my car late at night and made sure I was ok and the issue was fixed. Can’t say enough about the team effort.
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by jimconti3
Verified Customer
Verified Customer
Service Price Transparency
Jun 08, 2026 -
Porsche Louisville responded
Thanks for leaving us such a wonderful review. We are glad that you loved our services. Our dedicated staff will be pleased to learn of your high praise. They work very diligently, and it will provide them with great encouragement to keep doing what they are doing.
Best Regards,
John Casco
General Manager
Dave Roberts was excellent and professional as usual.
The updates on the service being performed is very helpful as well.
The updates on the service being performed is very helpful as well.
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by davidlhuber65
Verified Customer
Verified Customer
Service Price Transparency
Jun 08, 2026 -
Porsche Louisville responded
We appreciate you taking the time to share your experience and for your business. We are happy to know that Dave ensured a 5-star experience.
Best Regards,
John Casco
General Manager
Very organized
Got me in on time
Hooked me up with a
loaner
I live 50 miles away and it took me 1 day after service complete to return
loaner
I live 50 miles away and it took me 1 day after service complete to return
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by SPPEWITT55
Verified Customer
Verified Customer
Service Price Transparency
Jun 08, 2026 -
Porsche Louisville responded
Thank you for sharing your experience! We’re glad to hear everything was organized, you were taken in on time, and the loaner vehicle helped make things more convenient. We appreciate your making the trip from 50 miles away and your patience in returning after service completion.
Best Regards,
John Casco
General Manager
Very professional and the team was cognizant and
respectful of my time. Will return again for service.
respectful of my time. Will return again for service.
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by jimgodsey
Verified Customer
Verified Customer
Service Price Transparency
Jun 05, 2026 -
Porsche Louisville responded
Thank you for your business and for sharing your feedback. We understand how valuable our guests' time is, and our team works hard to provide efficient and attentive service. We appreciate your trust in us and look forward to welcoming you back on your next visit.
Best Regards,
John Casco
General Manager
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