Dave Reali | Page 20

Poor Communication, Bogus Charges I feel disappointed and betrayed by my recent experience with Destination KIA and their communication in regards to my lease contract. Upon contractin I feel disappointed and betrayed by my recent experience with Destination KIA and their communication in regards to my lease contract. Upon contracting my KIA Forte a few years ago I worked with a sales person to tell him everything I needed in a vehicle. Initially I liked the laid back attitude of the staff and felt comfortable with the buying process. I did not realize, however, that this laid back style of sales would transpire into a nearly $1,500 bill upon my lease's end. When speaking to my salesman years ago I was clear (as I always am) that I needed something reliable, that I needed 12,000 miles/year, and that I needed the insurance as I live in Albany and some wear and tear is expected. I received a number of head nods and ended up settling my decision on the KIA Forte. The price seemed great and the dealer friendly so I had no problem signing through the paperwork quickly (I mistake that later cost me). At the end of my lease I returned to KIA to see about re-leasing through their services. Unfortunately, the second time around they were less inclined to meet me at my price point and essentially said from the beginning that my ideal price range was unreasonable for today's market. With that I took my business else ware (where I DID find a car in my range - NISSAN). At this point I had one payment remaining on the car and arranged to get my KIA payed off in full and returned to the dealership. Months later I received a phone call from KIA Motors saying that I owed the company over $1,000 in return taxes, damages to car, and for "Adjusted Capitalized Cost". I told them that I had not received ANY paperwork in regards to this charge, nor did I receive pictures of this so called damage. I also reminded them that I had paid an extra $20+ dollars in insurance monthly to ensure that I would not be charged for normal wear and tare damages. The "customer service" rep on the other end said that I had no record of insurance so that does not apply. She said she would "resend" the bill, but that I would still be expected to pay the accrued charges within a few weeks or my credit company would be alerted. Upon further investigation here is what happened: 1. Instead of the 12,000 miles I had asked for I was provided with 10,000 so I accrued a few hundred dollars in overage. Now despite the fact that I specifically stated the number of miles I needed, this is clearly written in my lease, so I would be willing to eat these charges. I am, however, disappointed that I was not provided the mileage that I NEW I needed. 2. The "insurance" that I paid for states that all my damages WOULD have been covered IF I had gotten them fixed prior to turning in the vehicle. When I spoke to agents at Destination KIA about this they simply said, "Well, if you had bought the car through us we would have helped you through that process." I have a few problems with this - 1. I resent the idea that you're stating that you only would have helped me through that process if I had released with you. That's dirty business and sketchy sales work. 2. I never received pictures of said damage until I placed several phone calls demanding them. 3. Over the course of three years I have paid you just over $720 in insurance fees and only accrued about $500 in damages. You can't just fix the car....at the service station IN YOUR DEALERSHIP with the money I have already provided? Again, this is just a ploy to get money and I resent the fact that this insurance policy was not explained to me in further detail. 3. Lastly, and in my opinion, most absurd, is I was charged for the fact that my car didn't do well in auction AFTER it was turned in. That's right, I paid off every single payment of that car (and then some when we include the insurance policy that was useless) and I STILL was charged and extra $2,000 because my buy-out would have been around $11,000 and the car sold for $9,000 in auction. When I asked why I would be responsible for this when I paid the car in full they said it was because I turned the my car in (a few weeks) too early and therefore I am subject to any damages lost in auction. Again, they stated this was written in the lease and that they would have "helped me through this had I re-leased from them." All in all I mistook a crooked dealership for a "laid back sales style" and regret that I ever did business with Destination KIA. I feel that their communication in regards to the fine print of my lease were sub-par and they were unhelpful when it came to understanding and rectifying the bogus charges that came months after. As it stands I still owe every penny they asked for. I have now have one week to pay or my credit companies will be notified. When I explained that I couldn't pay the amount in full and would need payment plans they, again, refused to help and said that the full amount would be due. If you are thinking about working with Destination KIA my advice would be to reconsider. More

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New Optima This is my 4th lease with Dave Reali and my second with Kenny Lau. Kenny and Dave have been keeping me informed when they have a new car that meets m This is my 4th lease with Dave Reali and my second with Kenny Lau. Kenny and Dave have been keeping me informed when they have a new car that meets my needs. They did so this week. The transaction from start to finish was handled exactly to my expectations. I also met and worked with Tim Simoni in the finance office. Tim was great. My family of 5 all drive Kias. We have since 2010. I expect alot from the cars I buy and as long as Dave is at Destination Kia (and Ken), I will continue to do business there. More

by Tm3 Verified Customer Verified Customer

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Kia Telluride purchase Josh was extremely helpful and knowledgeable regarding numerous vehicles, one of which was the Telluride that peaked my interest. After a bit of back Josh was extremely helpful and knowledgeable regarding numerous vehicles, one of which was the Telluride that peaked my interest. After a bit of back and forth, he got me a affordable price and closing was seamless. More

by Anonymous Verified Customer Verified Customer

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New car purchase Dillon is very professional, knowledgeable, second car I have leased with him. Great experience signed deal and had a new car in under four hours. Dillon is very professional, knowledgeable, second car I have leased with him. Great experience signed deal and had a new car in under four hours. More

by GREGG Verified Customer Verified Customer

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Best car buyer experience ever! Leased 2 cars from Destination Kia and it was a very easy process and the most pleasant experience I have ever had. There was no hassle and in no time Leased 2 cars from Destination Kia and it was a very easy process and the most pleasant experience I have ever had. There was no hassle and in no time the deal was done. A large selection to choose from. If your in the market for a new car, stop by and see Andy in sales, Dave the manager and Henry in finance. I guarentee you will not be disappointed. More

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Wow, great buying experience Total transaction done over the phone and internet, flew up from Florida because it was worth the trip. Enjoying driving my new Sedona back to Florid Total transaction done over the phone and internet, flew up from Florida because it was worth the trip. Enjoying driving my new Sedona back to Florida now. What a great experience, well done Destination Kia! More

by Jmb Verified Customer Verified Customer

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At times felt like a 3 ring circus Lots of hoops jumped through.poor customer service from the sales department.terrible contact and return of calls!lack of communication.never offered Lots of hoops jumped through.poor customer service from the sales department.terrible contact and return of calls!lack of communication.never offered any incentives of vehicle then when approached about it manager did Dave Reali did try and do the right thing.was never told about first oil change was free on kia and salesman seemed to not care about overall satisfaction.no follow up about car after it needed servicing for a seat replacement that I found at time of delivery.seat had a slice in in.they offered to patch it on a brand new car.then was told it would take a week for replacement of seat took about a month.car was not even detailed at delivery time but did do so after seat replacement per my request.asked For compensation for my multiple travels for deal and service of new seat was Given.rubber floor mats and 75 dinner gift certificate from a restaurant of their choice..better that nothing I suppose. More

by TRANIMIKE99 Verified Customer Verified Customer

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Unprofessional and Lacks Communication I was billed for damage on a lease that I did not do. I even showed survillence proof with no damage. After, I was ignored. I was billed for damage on a lease that I did not do. I even showed survillence proof with no damage. After, I was ignored. More

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Best experience Everyone who helped me in the purchasing of my Kia Telluride did a wonderful job. They explained everything to me over and over making sure i fully u Everyone who helped me in the purchasing of my Kia Telluride did a wonderful job. They explained everything to me over and over making sure i fully understood. The staff there is great. I cant remember everyone name but thanks to Matt,Gianni,Dave and everyone else. More

by CBROWNNSON Verified Customer Verified Customer

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VIP Treatment I went in on a recommendation of a friend with a vague idea of what I was looking for. I knew I needed an SUV and figured my price range would put me I went in on a recommendation of a friend with a vague idea of what I was looking for. I knew I needed an SUV and figured my price range would put me in the ballpark of a vehicle with a few years on it or a little wear and tear. Kenny was my salesperson and he talked to me like an adult who was taking an important financial decision. He was respectful and very well informed about the service end of the cars I was looking at. I did a little shopping around and I'm glad I did because a wait of a few days brought my new car onto the lot. I picked it out on the website, put down a deposit, and before they even received the title, I was driving around with dealer plates. More

by ERIKA.FRATI Verified Customer Verified Customer

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