Dave Reali | Page 2

UPDATED 12/22/23: After reading my review, a Service Director, Jim Almindo, reached out to me. He called me to apologize about my experience. He also called me to let me know that the part was in, and Director, Jim Almindo, reached out to me. He called me to apologize about my experience. He also called me to let me know that the part was in, and to schedule my next appointment. Yes, I still had to take a day off and return to Albany, but he offered to rotate my tires and fill my gas tank free of charge. Better yet, my driver side shock was replaced. No more clunking over every bump and turn. Makes me feel safer. All services were done in the estimated amount of time (under 2.5 hours). Thank you, Jim. EXTREMELY unsatisfied!! I called on 12/7 to confirm an appointment because I hadn't received any confirmation. I was told that everything was all set, so on 12/8 I took the day off from work and I drove from one hour away. I arrived at 9:20am for my 9:30am appointment to have my shocks replaced (under warranty). The parts had been ordered after a previous appointment we had (a whole other story that wasted my husband's time off). Upon my arrival, an associate said, "Let me call and see if we have those parts here for you." (What?) Just as I had almost expected something to go wrong, they only had one shock. The associate, Marshall, called "Matthews" to see if they had the other shock in stock. He said they did and they would have someone run to get it. I was asked if I needed a ride anywhere, and I said yes. I waited 1.5 hours in the lobby for a shuttle to the Northway Mall down the road because apparently there is only one driver, transporting people within a 20 mile radius. It was about 11:30am by the time I got to the mall. Shortly after, I received a call that they actually did NOT have the part they thought they had. Around 12:05pm I got a text that the tech noticed that the tires should be rotated and that my back brakes were low. I asked them to please only fix the shock. At 2:05pm I got another text that said "Still working on it." (I was originally told the entire process to replace both shocks would take 3-4 hours and it was now 4.5 hours.) Meanwhile, my mother drove out an hour to meet me at the mall and then drove me back to the dealership because who knows how long it would've taken for the shuttle to come back for me. I got back to the dealership around 3:30pm to be told it was almost ready to go through the car wash. I also found out the passenger side was the side that was replaced vs the driver side which was the initial problem (making a clunking noise). It wasn't until 4:00 pm that I was able to leave the dealership (6.5 hours later) and then had to drive an hour back home. I was FURIOUS, especially because I have to go back and do this all over again. The only thing the associate, Marshall, had to say was, "Sorry, but we will call you when your part comes in." Completely unacceptable!! It just ruined my entire day. More

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Another outstanding service visit regarding my 2020 Kia Soul Ex! I was greeted by the gentleman, Dave Reali who is my sales professional who I purchased the car from 2.5 years ago. He then brought me over Soul Ex! I was greeted by the gentleman, Dave Reali who is my sales professional who I purchased the car from 2.5 years ago. He then brought me over to his service team Marshall and Adriana who (as they do each and every time) gave me to total “elite customer” service experience. Their professionalism, efficiency and attention to detail are unmatched. After this most recent service experience (as always) I feel valued and appreciated which once again reinforces the fact that when I originally chose Destination Kia to purchase this vehicle I definitely chose the BEST dealership. Thanks again to Dave, Marshall and Adriana!!! More

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A great experience! Alex was very knowledgeable and explained the process to us at each step. Alex was very knowledgeable and explained the process to us at each step. More

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Outstanding service. Alex was exceptional, fast and friendly service. Would totally recommend Alex and Destination Kia for all service needs Alex was exceptional, fast and friendly service. Would totally recommend Alex and Destination Kia for all service needs More

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The service department staff and sakes managers are all friendly and professional. I have been doing business there for quite awhile and will continue to do so friendly and professional. I have been doing business there for quite awhile and will continue to do so More

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Wish we could give six stars! Our Forte GT financing experience (our first ever brand-new car!) was beyond pleasant to the point of being downright enjoyable. We knew exactly Our Forte GT financing experience (our first ever brand-new car!) was beyond pleasant to the point of being downright enjoyable. We knew exactly what we wanted (a new 2023 Forte GT / DCT 7spd auto transmission / GT2 technology package / black, white, sliver, or grey) and the team found one quickly for us in their allocation and reserved it for us. Everything was communicated to us in a crystal-clear manner from the first time we reached out to them until we waved goodbye pulling out of their parking lot. Our team was Nick Petramale (sales consultant), Adam Karian (business manager), and Justin Ruchalski (final walkthrough of all of the car's features). General Sales Manager Dave Reali was also very proactive and helpful whenever he was involved. We cannot thank all four gentleman (and anyone else working behind the scenes) enough for making our dream come true! Can't wait to say hi to everyone at our first oil change. More

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Service is very nice to deal with and Michael has been great to me. Very professional! great to me. Very professional! More

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After not so successful first visit, our second one was pure pleasure. Team of top professionals, Dave, Dennis and Adam make buying car simple and fun at the same time. We were feeling like we are surround pure pleasure. Team of top professionals, Dave, Dennis and Adam make buying car simple and fun at the same time. We were feeling like we are surrounded with great friends, almost as family gathered after long time. Beautiful experience... recommended highly to anyone who wants nightmare of buying a new car bring to the next level of fun and friendliness with people who care and love their job...thank you guys!!!! More

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Never go to this dealership. I took my car for a routine service, they messed up, refuse to acknowledge any wrong doing, my car was broken down for 7 weeks & 3 days. They never t I took my car for a routine service, they messed up, refuse to acknowledge any wrong doing, my car was broken down for 7 weeks & 3 days. They never told me an official diagnosis. I currently have a case open with the attorney general office, and I'm hoping to get some type of resolution since the GM and service manager both are ignoring me. Dave Reali & Jim Almindo. They give zero effort towards customer care & satisfaction. More

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Great and friendly service, Marshall was informed and knowledgeable about what was going to do to my car. knowledgeable about what was going to do to my car. More

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