Dave Novik | Page 114

Outback I'm very happy with my new car and the sales experience I had at Garavel. Dave was very thorough with answering my questions on multiple cars until I I'm very happy with my new car and the sales experience I had at Garavel. Dave was very thorough with answering my questions on multiple cars until I found the one I wanted. More

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Came away happy dispite some unexpected issues Everyone was friendly and treated us well. There was some confusion over the color of the 2017 Impreza I ordered before the start of the new model yea Everyone was friendly and treated us well. There was some confusion over the color of the 2017 Impreza I ordered before the start of the new model year, but the car that was delivered turned out to be the beautiful shade of blue that my wife and I wanted. Our salesman was friendly and cooperative at all times and treated us with respect. More

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Easy and pleasant My salesperson, Dave Novik, was very helpful, knowledgeable, and friendly but never pressured us in any way. The car sold itself! Everyone else was My salesperson, Dave Novik, was very helpful, knowledgeable, and friendly but never pressured us in any way. The car sold itself! Everyone else was friendly and knowledgeable. More

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This is a great dealership For several years, Garavel serviced my old Subaru and the shop was always great to work with. So when it was time to buy a new pre-owned car, I went o For several years, Garavel serviced my old Subaru and the shop was always great to work with. So when it was time to buy a new pre-owned car, I went online and shopped on the Garavel site. The site was easy to manage, and I soon found the car I thought was a good fit and came in to try it out. I met Dave Novik in Sales only to discover that he was in the new car part of the business. At first I felt bad that I took some of his time but instead he stayed with me through the afternoon - we did a test drive and the car was just what I was looking for and in great shape. The car fax showed that it was a 1-owner vehicle that had been originally sold and then maintained right there at Garavel, and that made me feel very confident about the whole deal. Tom Nerreau in the business office was very helpful with closing the deal and I was happy to drive away in my Subaru Outback. I recommend Garavel for both sales and service, it's a great place. More

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Tailored the Customer Experience Its obvious that Garavel understands the process of new car purchase from a customers point of view. They made the entire experience friction-less and Its obvious that Garavel understands the process of new car purchase from a customers point of view. They made the entire experience friction-less and actually enjoyable. They worked to understand our needs and issues with time by having things ready to go even before we walked into the show room. The addition of a complete team that understands that customers come first drive the Garravel operational success. Our Sales Rep David Novik was amazing. He was warm, knowledgeable and extremely accommodating. He made us feel welcome and was an amazing host. Small things like a receptionist with a warm greeting meant a lot to us....... More

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Not Your Usual Sales Experience We are a Subaru family. Our Forester 2017 is our fifth, the third with Garavel Subaru. No need to explain why we are Subaru loyalists. The brand i We are a Subaru family. Our Forester 2017 is our fifth, the third with Garavel Subaru. No need to explain why we are Subaru loyalists. The brand is reliable, smartlooking and reasonable, perfect for New Englanders like us. The Garavel sales and finance staff are outstanding -- professional, knowledgeable and unflappable. We have known Miles Shapiro for four years now. His personal attention and iconoclastic style -- he's an exhibiting artist as well as Garavel management -- colored our experience. It was unusual and interesting. Miles passed the torch to Dave Novik. Like Miles, Dave brought an unusual style to sales -- his background is in the music business. That coupled with his attention to detail, kind and courteous manner and persistent pursuit of us made our recent experience enjoyable., Imagine that, experience with a car dealership enjoyable! Tom Nerreu helped us with financing our last two Subarus. That means we have years of experience together. We know a lot about each other and catch up not only on the new car but also on our families. It's a treat. Mike Ruggiero in Sales is as close to a saint as you can find in this business. He always has a smile, he promptly responds to service questions and he not only takes care of my personal Subaru but also with Paul and Jeremy Garavel's permission services my organization's Subaru Outback. Lastly, hats off to Paul and Jeremy Garavel. They clearly think out of the box and long-term. Their sales staff is unusual -- highly trained, responsive, attentive and expert. They also commit to community work and at a deep discount service my organization's Subaru Outback. It's fair to say we're loyal but pretty demanding customers -- in other words, nice but not easy. Everyone there treats us like family. You can see why we keep coming back. It's about more than cars. More

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A Great Buying Experience The entire purchase experience was incredibly smooth. Dave Novik was friendly, knowledgeable, attentive, and extremely patient with my stress level o The entire purchase experience was incredibly smooth. Dave Novik was friendly, knowledgeable, attentive, and extremely patient with my stress level over this big purchase — and without being high-pressure. I would highly recommend both the dealership and Dave. Really, it couldn't have been better. More

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helpful in making decision, convenient one stop shop Subaru had in my opinion a good deal swapping a Crosstrek 2014 into ltd Crosstrek with a low enough payment/deposit. Our contact at Garavel was David Subaru had in my opinion a good deal swapping a Crosstrek 2014 into ltd Crosstrek with a low enough payment/deposit. Our contact at Garavel was David Novik who helped us out in an efficient and pro active manner. No involvement with DMV or bank.....saved time More

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TAKE THE TIME TO READ THIS PLEASE. I pride myself on my impartiality so the review you are about to read will highlight the positive and negative experience I had with this dealership. I pride myself on my impartiality so the review you are about to read will highlight the positive and negative experience I had with this dealership. After spending about 18 months searching, and saving, for the vehicle I wanted, I found that Garavel Subaru had the vehicle I wanted. I was extremely apprehensive as I am weary of the stereotypical car salesman out to get the best of me. I was in contact with Dave Novik via e-mail and he did a great job of easing my fear. He was straightforward and friendly. After a few e-mails we agreed upon a sales price. He adapted to my busy schedule and came in on his day off to delivery my vehicle. The dealership is easy to get to but parking is a nightmare. Be careful where you park or your risk being towed. After a brief test drive, we sat down to sign the paperwork. The finance guy was very pushy. I told him at the outset that I wasn't interested in any extended warranties etc. He told me that I had endure his sales pitch..( I thought I was the customer here). My salesman also took me on a tour of the dealership. It soaked up time I didn't have but I understand that its kind of a "welcome to our family" thing so I'm ok with that. The overall delivery process was a bit long and I think my salesman keyed in on that and kept his explanation of the vehicle features to an appropriate length. Here's where the experience becomes less than satisfying. Prior to delivery, I e-mailed my sales representative on two separate instances asking telling him I didn't want any front license plate on my vehicle. I requested this because I didn't want any extra holes in my front bumper. During the delivery process, I went to the restroom and upon returning I saw that a license plate had been screwed into the front bumper of my brand new $30,000 vehicle. It wasn't the end of the world. After taking delivery, Dave e-mailed me for a follow up and I told him about the holes in the front bumper. He admitted that he had made a mistake and offered to send me his commission check to offset the repair. I e-mailed back and requested that he check with his peers at the dealership to determine if there was a solution that didn't entail him forfeiting his commission check. I never heard back from him. I followed up a few times with e-mails and phone calls but got nothing in return. I was disappointed that customer service had ended at the sale of the vehicle. I was disappointed that despite being offered assistance in resolution, I never heard back from the dealership. After posting my review on Dealerrater.com, I suddenly heard back from the sales rep and also the sales manager. Apparently they had never received my e-mails. I corresponded with them via e-mail a few times and, miraculously, there were no issues with them receiving my messages. The sales manager I spoke with feigned sincerity and concern and stated that he would send me the proceeds of my sales representatives commission. Apparently being a sales representative isn't very lucrative and all commissions are pinned at exactly $100.00 because that's all they all they said they would send me. So for $100.00 I now get to stare at two holes in the bumper of my $30,000 car that I asked not be put there on two separate occasions. I will stop short before saying this is a stereotypical car dealer looking to get the best of you. I will say that this dealership has a bit of an integrity issue. Not sure if this will persuade or dissuade you from purchasing a vehicle from this dealership but at the very least makes you a more aware buyer. More

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My new CrossTrek! Extremely happy with my new car purchase and working with everyone at Garavel that made it happen! The process was easy and at no time felt any pressu Extremely happy with my new car purchase and working with everyone at Garavel that made it happen! The process was easy and at no time felt any pressure. Every step of the way was fully explained in detail and all my Questions answered. It was great experience!!! More

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