I recently visited Ken Ganley for an oil change.
When I arrived, I was originally told that there were two cars in front of me and that it could take an hour and a half to two hours, which seems a l
When I arrived, I was originally told that there were two cars in front of me and that it could take an hour and a half to two hours, which seems a little ridiculous for something as simple as an oil change. If you can’t service my car in a timely manner, then don’t book multiple appointments.
Thankfully, my car was finished in an hour. My mother also had her car in for service and when I asked one of the service guys for a status update, he gave me a confused look and told me I would have to ask George because he was the one who took point. His tone seemed rather rude, and I didn’t understand why he simply couldn’t look up the car in the system and check the status for me.
When George finally had an update for me, he came off rather arrogant. I checked back with him at the end of my appointment to see if my mom‘s car would be ready and once again, his tone came across arrogant when he was telling me they were working on getting it back together.
I think Ken Ganley needs to do a brush up on their customer service skills. When I go in to have my car serviced not only do I expect it to be serviced in a timely matter, but if I have a question about some thing, I expect to be helped rather than talked down to like I’m a bother.
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by HATZ19
Verified Customer
Verified Customer
Service Price Transparency
Service was done quick!
! Service always leaves a smile on my face, can’t wait to see Dave again
! Service always leaves a smile on my face, can’t wait to see Dave again
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by Gyro George
Verified Customer
Verified Customer
Service Price Transparency
Feb 14, 2025 -
Ken Ganley Ford Parma responded
Thank you, George, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Dave here at Ken Ganley Ford Parma.
Great customer service.
, it was our first time there and Dave took care of us.
, it was our first time there and Dave took care of us.
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by JLIZZI
Verified Customer
Verified Customer
Service Price Transparency
Feb 14, 2025 -
Ken Ganley Ford Parma responded
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Dave delivered such a great experience!
First time for service here.
Impressed with the staff and the convince of the waiting room.
Impressed with the staff and the convince of the waiting room.
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by khubbs73
Verified Customer
Verified Customer
Service Price Transparency
Feb 16, 2025 -
Ken Ganley Ford Parma responded
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Feb 18, 2025 -
Ken Ganley Ford Parma responded
Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
The person handling my initial visit was very
professional yet friendly and extremely thorough. He ensured I received all the things that I was due to receive in my care plan The waiting room w
professional yet friendly and extremely thorough. He ensured I received all the things that I was due to receive in my care plan The waiting room was comfortable. The coffee machine was amazing!! And the wait was short as promised. They washed my vehicle as well. It was a pleasure doing business there. It was my first time there since Liberty closed the service department. I look forward to my next routine visit
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by Terry
Verified Customer
Verified Customer
Service Price Transparency
Feb 13, 2025 -
Ken Ganley Ford Parma responded
Terry, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Ford Parma to be a positive one. Please don't hesitate to reach out if you need anything else.
Excellent staff, courteous, helpful, and experienced.
With one exception, I have used the Ganley Ford customer service department since the purchase of my vehicle. I will, hopefully, continue to do so.
With one exception, I have used the Ganley Ford customer service department since the purchase of my vehicle. I will, hopefully, continue to do so.
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by PD
Verified Customer
Verified Customer
Service Price Transparency
Feb 11, 2025 -
Ken Ganley Ford Parma responded
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Dave and our team met your expectations. Thank you for choosing Ken Ganley Ford Parma, we look forward to having you as a valued customer for many years to come!
Great service, clean area very comfortable seating.
Advisor very friendly and updated on progress Will recommend to all
Advisor very friendly and updated on progress Will recommend to all
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by Dave
Verified Customer
Verified Customer
Service Price Transparency
Feb 11, 2025 -
Ken Ganley Ford Parma responded
Thanks, Dave, for sharing your thoughts about your experience with Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!
I love coming there.
Everybody is so nice and polite and they explain everything to you very well.
Everybody is so nice and polite and they explain everything to you very well.
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by josephgrenig
Verified Customer
Verified Customer
Service Price Transparency
Feb 11, 2025 -
Ken Ganley Ford Parma responded
Thank you, Joseph, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Service personnel was diligent and polite on required
service.I needed. Excellent all the way
service.I needed. Excellent all the way
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by GTHOMAS8110
Verified Customer
Verified Customer
Service Price Transparency
Feb 10, 2025 -
Ken Ganley Ford Parma responded
It's great to hear that Dave and our team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Parma!
Feb 12, 2025 -
Ken Ganley Ford Parma responded
Hello, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Dave was great.
The entire staff really did everything possible to make this process smooth and easy
The entire staff really did everything possible to make this process smooth and easy
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by GEORGE
Verified Customer
Verified Customer
Service Price Transparency
Feb 09, 2025 -
Ken Ganley Ford Parma responded
Hi Dave:
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.