Dave Miller

Incredible Service and Outstanding Dedication! First and most importantly, my recent experience at DARCARS Lexus of Greenwich was nothing short of an amazing miracle in process. I have purchase First and most importantly, my recent experience at DARCARS Lexus of Greenwich was nothing short of an amazing miracle in process. I have purchased many cars throughout my lifetime, and this experience was by far the best. Typically, I approach car purchases with reluctance or even apprehension—it’s on my list of least favorite things to do. This time was completely different. From the moment I arrived, I felt valued as a person, not just another sale. The team’s attention to detail and care showed me that their priority was ensuring I drove away with the car that was perfect for me. A huge thank-you to Brooke Jessup-Labonte, who showed incredible patience and commitment throughout the process. When I decided to sell my old car through CarMax, Brooke took it upon himself to help me every step of the way—even driving my car through heavy traffic and staying until all the details were finalized. His kindness and problem-solving made what could have been a stressful day smooth and hassle-free. The entire team, including Dave Miller (Manager), Andreas Tsirikos (GM), and Michael Tuzzio (Manager), worked seamlessly together to make the experience not only easy but enjoyable. They are clearly focused on delivering the kind of service that matches Lexus's reputation for quality and innovation. Lexus is known for its commitment to excellence—whether in their cars or their customer experience—and DARCARS Lexus of Greenwich truly lives up to that standard. If you're in the market for a vehicle, I can’t recommend them enough. They don’t just sell cars—they make sure you leave feeling confident and valued. I know exactly where I’ll buy my next car: DARCARS Lexus of Greenwich. More

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James was excellent to work with and made the process extremely efficient. I came all the way from New Jersey and we negotiated the price and everything through the phone and I basically came in to sign extremely efficient. I came all the way from New Jersey and we negotiated the price and everything through the phone and I basically came in to sign the paperwork. James was Extremely professional and I will surely be referring other folks from. Ew Jersey to him. More

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What started out as a great experience, went terribly sour as time went on. The dealership was responsive in getting all of my questions answered in a timely fashion until after they made the sale, which sour as time went on. The dealership was responsive in getting all of my questions answered in a timely fashion until after they made the sale, which is where they dropped the ball. During the process, I was faced with a lot of back and forth frustrations and kurt interactions from the manager, Dave Miller, prior to James stepping in and helping (whom started out well). However, after the sale, the dealership (James included) completely delayed (by 21 days) submitting the paperwork needed to register my car and receive my title. Ultimately, lapsing my temporary plates, and refusing to do the legwork to get new ones reinstated. To add insult to injury, spreading inaccurate information regarding the DMV for my state needing additional insurance information (which the DMV confirmed was false). Til this date, they have yet to send the necessary paperwork needed to register my car, nor returned the fees they’ve collected to process the subsequent paperwork (that they never processed). They have purposely ignored phone calls and emails requesting documentation. This process shouldn’t be much of a headache. Unfortunately, the attorney general is now involved in the process due to their lack of diligence and slackness. If you’re content with getting gaslit, ignored, and penny pinched for services you won’t receive, this is the place for you! I see why you’re pressured to submit a review before leaving with your new vehicle. More

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Delightful car shopping experience at Darcars Lexus of Greenwich! I had a delightful car shopping experience at Darcars Lexus of Greenwich! My salesperson, Benjamin Braskie, was incredibly helpful wh Greenwich! I had a delightful car shopping experience at Darcars Lexus of Greenwich! My salesperson, Benjamin Braskie, was incredibly helpful when I reached out to the Pre-Owned Lexus of Greenwich in Connecticut. I searched nationwide for a like-new pre-owned Lexus and finally found one with all the options I wanted in my preferred color and at a reasonable price. What stood out most was the respect and honesty I received from Benjamin. Unlike many used car dealers, he never pressured me into making a decision. He balances his work at the Lexus dealership with a career in the medical field, which highlights his commitment to helping others. Since I was calling from over 800 miles away, I requested that he involve his general manager in the deal. That’s when I had the pleasure of speaking with Dave Miller. He was a true gentleman—sincere and professional. He collaborated with me and Benjamin to finalize the deal, instilling enough confidence in me that I decided to purchase the car over the phone. Remarkably, Dave sold me the car without asking for any deposit. I picked it up two days later, and everything was exactly as advertised—no surprises. I highly recommend Darcars Lexus of Greenwich. You can buy used cars from them with complete peace of mind. More

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We drove an hour to this dealership to check out a car not expecting to make a purchase but our sales consultant Rehina and sales manager David were so great and accommodating that we could not leave with not expecting to make a purchase but our sales consultant Rehina and sales manager David were so great and accommodating that we could not leave without the deal they gave. They were great to work with and answered all our questions. We drove home happy. Thank you DARCARS Lexus of Greenwich for a great buying experience. I would highly recommend this dealership. More

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James is a very friendly and professional sales person, and the entire staff at the dealership were all pleasant and helpful. and the entire staff at the dealership were all pleasant and helpful. More

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James, was very upfront and personal through the whole process. I would definitely buy a car from him again. process. I would definitely buy a car from him again. More

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I'm sorry to say I received very poor customer service here! I bought a used car, and my experience leading up to the purchase was generally positive in that all the sales staff were pleasant, accommodat here! I bought a used car, and my experience leading up to the purchase was generally positive in that all the sales staff were pleasant, accommodating, and direct and honest in setting the price. This is the reason I gave 2 stars instead of 1. However, once they had payment for the car, the sales managers who worked with me on the purchase, had no interest in helping me resolve a couple of relatively simple issues. It took several weeks, multiple phone calls and emails, and my husband finally threatening to call the Consumer Financial Protection Bureau just to get the car scheduled for a repair that fell under the 30 day warranty. When I called, I was repeatedly transferred from one person to another and then promised a call back that never came. My messages and emails were either not returned at all or were answered with unkept promises to get back to me later that day. It's now going on 6 months since I bought the car, and I still do not have an answer as to why the refund check for an overcharge on registration fees (which again required multiple calls and 2 months to get) was less than expected. I've decided it's not worth my time to pursue it anymore. Now I understand why the sales managers put intense pressure on me to give them a 5 star review online before I even left the dealership with the newly purchased car! I'm glad I waited because this is a more complete and accurate review. More

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Being in the Hospitality industry myself, my experience with the team from Darscars went above and beyond. Felix Gyamfi, my salesperson, and Dave, the manager, helped me with the buying process. During the with the team from Darscars went above and beyond. Felix Gyamfi, my salesperson, and Dave, the manager, helped me with the buying process. During the process, I went back when Felix happened to have his day off, and the whole office was ready to help. Even Felix called me an hour later to follow up on my concerns. It felt like when you go to the store and buy a suit, you get the perfect tie. That's how I felt when purchasing my Lexus in Greenwich. Thank you J.C. Mejia More

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I worked with James, he was honest and upfront, which was a refreshing experience when visiting the dealership. It was a pleasure working with him. a refreshing experience when visiting the dealership. It was a pleasure working with him. More

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