Dave LaBar

I have been an avid Jeep owner for nearly four decades; obviously, I love the brand and until recently experienced superb service. My husband and I tried in vain to rectify our unsatisfactory outcomes by d obviously, I love the brand and until recently experienced superb service. My husband and I tried in vain to rectify our unsatisfactory outcomes by directly contacting Service Manager Ray McKnight and General Manager Dave LaBar. We received no response from either party regarding a missing hitch cover that someone removed during a service repair appointment and an incomplete service issue. Both of these unresolved issues should serve as a warning to current and potential Jeep/Chrysler customers of Sands Chrysler Jeep Dodge Ram, located in Quakertown, PA. I brought my 2018 Jeep Grand Cherokee in for multiple service issues in March of 2025. After a week, I picked it up and received a detailed itemization of the repairs that had been completed. Shortly after, I noticed the hitch cover was missing, causing me significant inconvenience. Ms. Malone from the service department informed me that it likely came off while driving, as it was only attached with three clips.  Unsatisfied with this, I contacted Service Manager Ray McKnight, who initially responded promptly. He ordered a replacement cover, but during installation, we discovered the metal strip was missing as well, further delaying the resolution. After returning multiple times, on May 3, 2025, I was informed that the part had not arrived and would be reordered if necessary, prolonging the resolution process.  On May 29, 2015, I again reached out to Mr. McKnight to address two concerns: following up on both the hitch cover part and an issue regarding a motor fan blower that was one of the repairs completed in March, which was still unresolved.  At the time of service, my extended warranty covered all repairs; however, it expired at the end of April, which I had previously communicated. After receiving no response from Mr. McKnight, my husband reached out multiple times, including an email and several voicemails. Several weeks later, he contacted Sands Auto Group customer service and spoke with Ben, who mentioned that Mr. Sands would be available to discuss our concerns and would return our call. We never heard from Mr. Sands.  Frustrated with the lack of communication, my husband ordered the missing part from Bergey’s in Souderton, paid for it, and installed it himself. This disappointing experience stemmed from an error in the service department at Sands. While I understand such things can happen at busy dealerships, the poor communication has eroded my trust in them. Trust is the most essential word when it comes to purchasing anything, especially of such magnitude as a vehicle. There is nothing worse than being unable to trust the people and policies that stand behind the Jeep vehicles. My husband's decision to forego trading his BMW for a Jeep at Sands and instead return to his BMW Dealership is a clear indication of the impact of this experience on our future business. More

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The best dealership and service center in the Leigh Valley. Sands treats it's customers like family a d always goes above and beyond for customer satisfaction.A customer of this dealership since 1998. Valley. Sands treats it's customers like family a d always goes above and beyond for customer satisfaction.A customer of this dealership since 1998. AAA+++ all the way!!!! More

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Everyone was very nice. I wish they would have figured out what my hybrid Jeep turned off on me and why when it changes from electric to hybrid on the turnpike I loose accel I wish they would have figured out what my hybrid Jeep turned off on me and why when it changes from electric to hybrid on the turnpike I loose acceleration. More

by jsshortnsweet Verified Customer Verified Customer

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Always has been a great place to buy from Much better than other local dealers. . than other local dealers. . More

by JRFREEDDECKSLLC Verified Customer Verified Customer

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We love love love going to sands! There sales and service department are top notch! Anthony in sales is the most knowledgeable sales person I’ve met, and that’s very important conside There sales and service department are top notch! Anthony in sales is the most knowledgeable sales person I’ve met, and that’s very important considering how advanced these vehicles are now! More

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My wife and I had the best car buying experience that we ever had. Anthony and Rob went above and beyond to help us get the vehicle we wanted and also gave us a great deal. We will recommend Sands Dodge Jee ever had. Anthony and Rob went above and beyond to help us get the vehicle we wanted and also gave us a great deal. We will recommend Sands Dodge Jeep Chrysler to anyone that is looking to buy a new or preowned vehicle. Thank you again for your great help. More

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Very trustworthy feels like home they do the best they can and how they explain what’s going on I appreciate them very much can and how they explain what’s going on I appreciate them very much More

by jcelone Verified Customer Verified Customer

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This is the only dealership that I will take my vehicles to for service...besides Red Hill Ford. I've known the family for a long time...wonderful people. to for service...besides Red Hill Ford. I've known the family for a long time...wonderful people. More

by tonywheels67 Verified Customer Verified Customer

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Anytime I take my vehicles in for any type of service. Amy's always professional informative That’s why I drive the 30+ miles for service. Amy's always professional informative That’s why I drive the 30+ miles for service. More

by rjmcbride Verified Customer Verified Customer

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Service team was unhelpful and not transparent. They originally stated that I would have a new radio delivered within 10-15 days on 3/9, however, it was found that after 10 days of waiting, the rad They originally stated that I would have a new radio delivered within 10-15 days on 3/9, however, it was found that after 10 days of waiting, the radio wasn’t even ordered, and I was told it would be up to 10-15 days, or possibly three months before I get a new radio. They also stated that the new radio would fix my constant lane keep assist issues and didn’t offer to check/adjust it again. More

by danieljackson1656 Verified Customer Verified Customer

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